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“Horrible Customer Service”
Review of Kings Arms Motel

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Kings Arms Motel
Ranked #87 of 104 Hotels in Ocean City
Reviewed 6 May 2014

I will NEVER stay there again. I had reserved a one bed king size and was called 2 days prior that I would have to stay in a 2 bed room instead. My fiancé and I accepted. On the day of our check in a couple (Business Partners) asked if they could stay with us I said yes. Trying to be nice I went to ask the front desk if I would have to pay any extra fees and the lady went off saying I had to pay an additional $25 per person. I told her that's why I was there to pay any additional fees If I wanted I could've not said anything and not paid them. In addition the Lobby was closed when I wanted to check out at 8:30am because I had somewhere to be and ended up being charged an extra $50. Lady at the desk is was absolutely RUDE and proceeded to showing me a tiny piece of paper on the door (1 1/2" x 5") with instructions of checking out if lobby was closed.

Room Tip: I stayed on the second floor and could hear the person next door snoring in the middle of the night.
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  • Stayed: May 2014, travelled on business
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2  Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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29 - 35 of 53 reviews

Reviewed 3 September 2013

It is a last minute motel on Labor Day weekend in OC. AC worked very well. Almost no hot water and very little water pressure. Room had a little fridge and microwave. Not "dirty" but could use new carpet and some renovations.

  • Stayed: September 2013, travelled as a couple
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4  Thank SK2Hutch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2013

this motel is really terrible , when I say it's a dump , I am 100% serious , the service I terrible especially the woman walking around, I think she is the owner , she is really terrible with no customer service at all, I will never stay in that place again, that place is trash , the bathroom stinks

Room Tip: book early and get a better place for your family
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  • Stayed: August 2013, travelled with family
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9  Thank Nigel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2013 via mobile

My cousins and I wanted to stay here for a nice family vacation, but the second we arrived, the lady owner treated us poorly and was very rude. We were an hour early for check in, but she was reluctant to let us park in their parking lot, which was not even close to being full. At check in, she was once again very rude in going through the motel policies. The place has no tables to sit down, no TVs, and is way overpriced. Would definitely not recommend, and would rather recommend staying in Howard Johnson across the street for much better value and customer service.

  • Stayed: June 2013
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7  Thank Evahouny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2012 via mobile

All things considered, this is a motel. But it is the first motel that I stayed in that I felt was clean. The owner of this place was amazing! Very nice and accommodating. She runs a tight ship and doesn't want a noisy place which was much appreciated by my family and myself. Will definately go back.

  • Stayed: September 2012
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2  Thank Lisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2012

After reading the other reivews I thought that we had made a BIG mistake reserving rooms at the Kings Arms. My family and friends had 3 rooms for crusing week. There was a musty smell when we first arrived, however, once we were there awhile it was not even noticable. The managment was actually very nice and helpful. One room had trouble with a toilet and another with the TV remote. Both times someone was there to correct the problem right away. They even offered to move the people in the room that the toilet needed repair. But they corrected it so fast it wa not necessary to change rooms. The beds were quite comfortable. No its not the Ritz but - All in all it was a nice motel especially for the price! I would difinately stay there again.

  • Stayed: October 2012, travelled with family
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2  Thank DianeN414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2012

Discusting, couldnt sleep due to no curtains on the back window. Smells horrible. Gritty floors due to sand. They make you pay everything up front before seeing the room . Rules are unbelievable. Itchy bed, doors were almost impossible to open or close. Furniture was as old as the greek gods. Tv was dirty and small about 19inches, satellite kept knocking out. Spiders in the corner. No towels in bathroom. I would not recommend this dump to anyone there's plenty of other decent places to stay around here don't waste your money!

  • Stayed: August 2012
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3  Thank george12678965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kings Arms Motel

Address: 2403 N Baltimore Ave, Ocean City, MD 21842-3427
Region: United States > Maryland > Ocean City
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool
Hotel Style:
#50 On the Beach Hotel in Ocean City
Price Range: £45 - £199 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Kings Arms Motel 2*
Number of rooms: 30
Official Description (provided by the hotel):
The Kings Arms Motel in Ocean City Maryland invites you to relax and enjoy your summer vacation in our clean, comfortable and friendly motel. Our convenient location is a half-block from the Ocean City Beach and the famous Ocean City Boardwalk. We provide three kind of rooms, rooms with two double beds, rooms with one king bed, and rooms with one double bed. The Kings Arms Motel is within walking distance of Ocean City's amusements parks, as we are located on twenty fourth street and Baltimore Ave the Jolly Rodgers amusement park is just four blocks from our motel, many fine restaurants as the Embers Seas Food Buffet is just across the street and Phillips Buffet is just three blocks down from us, and the Ocean City Beach just half a block from the motel. All of our rooms are non smoking and equipped with satellite TV, wireless internet access for free, refrigerator, microwave, air-conditioning with heat, hairdryers, an outdoor swimming pool with a sun deck, free parking for one car per room, and private bath. Complimentary coffee and tea is available in the motel lobby every day fresh. Our goal at the Kings Arms Motel is to make your summer vacation a relaxing experience so you can enjoy that time with your family or friends. Families, groups and couples will find our quiet, clean, and comfortable motel ideally suited to your needs. We maintain a quiet and relaxing nighttime atmosphere so you wake up refreshed and ready for more of Ocean City's beach and sun. ... more   less 
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Also Known As:
Kings Arms Hotel Ocean City

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