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“Nice Hotel - Housekeeping terrible”

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Hilton Suites Ocean City Oceanfront
Ranked #8 of 104 Hotels in Ocean City
Certificate of Excellence
Reviewed 26 May 2014

Recently stayed pre-season at the Hilton Suites. Beautiful hotel with a stunning location. Room was fine when we checked in. However, we had no housekeeping service for the 3 days that we were there. The front desk didn't seem surprised when we called and requested a price adjustment (which we received). On the up side, our refrigerator died the 2nd day we were there and we had a new one in the room within 20 minutes of our phone call. Kudos to maintenance, thumbs down on housekeeping. Room was fine for the price we paid for off season. However, it would be extremely overpriced during summer season. Look for condos instead.

Room Tip: All rooms have an ocean view. Go higher for a better one.
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  • Stayed: May 2014, travelled as a couple
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2  Thank vivianna51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,046 - 1,052 of 2,018 reviews

Reviewed 21 May 2014

We had a great stay here, the suite we had was very spacious and perfect for 2 adults, a 5 year old and a 1 year old. Comfortable and the view was fantastic. The kitchen is a good thing to have when travelling with little ones and it had a full size cooker, fridge and microwave. The only thing about the kitchen was the pots needed cleaning before we used them, they were not cleaned properly but the dishwasher wasn't great so maybe that was why, we washed up by hand instead! The hotel has a laundry room too, and reception gave me the detergent. We ordered room service the first night and it was a bit strange, we wanted fries with the steak but were told that no substitutions could be had, so we ordered extra fries, but as far as customer service goes this was a silly rule? The staff on reception were helpful and professional. The indoor pool and area around it was great and our girls loved it. New towels are needed though as those ones were a little threadbare. All in all we really enjoyed ourselves, staff were great and we originally were only going to stay for 2 days but extended to 4, will definitely return if in the area again!

  • Stayed: May 2014, travelled with family
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Thank pippip80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2014

Relatively new hotel. Very nice view of the ocean from every room. Eat at their restaurant and the food was good. Room was very clean and spacious. Enjoyed making our breakfast right in the small kitchen in our room and eating it on the ocean view porch.

  • Stayed: April 2014, travelled with family
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Thank Mrbyou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2014

I have stayed at this hotel before and each time the stay was perfect. This stay was a little different thought. The air conditioning wasn't working, but was fixed immediately after a call. The furniture in the room was a little beat up, which is unusual for the Hilton. The internet service is bad, but this is the situation in most hotels. The reason you stay at the Hilton is because of the fact if there is anything wrong you know it will be taken care. This is a great hotel, but the question is whether it is a good value given the price.

  • Stayed: May 2014, travelled solo
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Review collected in partnership with Hilton Hotels & Resorts
2  Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2014

We just got back from four nights/five days in OCMD. We typically stay here when we stay in OCMD during off/season (less than a week) as the cost(s) can add up quickly. The room is very large, a kitchenette and a dining area/sitting room is included. There is a balcony overlooking the ocean which is nice. Our room was not cleaned the first two days we were there -- we weren't sure why as we only had the Do Not Disturb sign out a couple of hours each morning. The restaurant is very pricey for what you get but there are other options in town so it wasn't a big deal to us. The location is nice as you have direct beach access but the parking is not enforced and there were times when there were no spots available; some of the cars were for people going to the beach who weren't staying at the hotel. We had a billing error upon checkout -- the price quoted on our reservation letter was lower than the price charged. Jennifer, front desk, took care of it promptly. While waiting at the desk, a person called in checking on prices for a week stay during the summer -- they were quoted a little over $3,000 for the week! You can get a VERY nice oceanfront condo for a lot cheaper for a week. The price of the rooms goes up exponentially during the summer and really isn't worth it since you get nothing extra during the summer months that you don't get during the off season -- same rooms, same location etc. Phillippe, bellman, was exceptional during our stay as was Taylor. Both were very helpful and were good ambassadors for the hotel. Yes, we will stay again during the off/season but not during peak season for the price. During the car show, this hotel is a great location as the cars have to stop at the light at the corner so you can get some great photos of some real muscle cars. The room was quiet even during the peak times of the muscle car show as the rooms face the ocean --- opposite side of the hotel, away from the street.

  • Stayed: May 2014, travelled as a couple
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1  Thank peapod911nj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2014

Wonderful hotel. Wonderful staff. Wonderful beach. Wonderful pool especially one for children and one for relaxation. Wonderful experience. Should be enough said, However Trip Adviser wants 200 Characters so: it's Grate.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Rory M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2014

My wife and I just returned from Ocean City and we stayed at the #1 rated Hotel -- Hilton. on our last night our room was never cleaned when I checked out in the AM I mentioned to the Front Desk that our room was not cleaned the previous day. They responded " oh sorry, sometimes they don't get to all of the rooms" The " don't care" attitude was more upsetting then the poor service. My response is -- sorry but I have other hotel options then just the Hilton chains.

Room Tip: Ask for a room that will be cleaned.
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  • Stayed: May 2014, travelled as a couple
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9  Thank Travelkg2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Suites Ocean City Oceanfront

Address: 3200 North Baltimore Ave., Ocean City, MD 21842-3353
Phone Number:
Region: United States > Maryland > Ocean City
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Ocean City
#2 Romantic Hotel in Ocean City
#5 On the Beach Hotel in Ocean City
#6 Family Hotel in Ocean City
Price Range: £71 - £215 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Suites Ocean City Oceanfront 4*
Number of rooms: 225
Official Description (provided by the hotel):
Hilton Suites Ocean City Oceanfront is an all suite oceanfront luxury hotel and beach family resort at 32nd Street in Ocean City Maryland. Hilton Suites Ocean City Oceanfront is Ocean City's only establishment to win AAA's four diamond award. Each suite contains a separate living and bedroom, a private oceanfront balcony, two flat-screen televisions, a Jacuzzi tub, and a fully-equipped kitchen. The property has three swimming pools, two restaurants and one great view. ... more   less 
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Also Known As:
Hilton Suites Ocean City Oceanfront Hotel Ocean City
Hilton Hotel Ocean City
Ocean City Hilton

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