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“cleanliness” 2 of 5 bubbles
Review of BEST WESTERN Ocean City Hotel & Suites

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BEST WESTERN Ocean City Hotel & Suites
Ranked #34 of 103 Hotels in Ocean City
clayton, new jersey, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“cleanliness”
2 of 5 bubbles Reviewed 25 August 2013

sheet from previous guests. stayed 2 days and they were not changed. room not vaccumed. candy found in sofa bed. the location of the hotel was perfect. in just the right spot to just about everything. front desk personnel very helpful

  • Stayed August 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Charlette B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexis M, Manager at BEST WESTERN Ocean City Hotel & Suites, responded to this review, 5 September 2013
Dear Charlette,

I do hope you enjoyed your time with us in Ocean City. I appreciate your compliments about our Front Desk staff! As for the cleanliness issues you experienced during your stay, I do apologize. There is no excuse for dirty linens, but I can assure you that we remove all linens from each guest room after our guests check out. I have brought your issues to the attention of our Housekeeping Supervisor so we can inform the rest of our employees about your experience. I certainly wish you would give us another chance to provide you with a wonderful experience! Thank you for staying with us and for reviewing our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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329 reviews from our community

Traveller rating
    109
    110
    64
    26
    20
See reviews for
114
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
ocean city, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 23 August 2013

nice, clean hotel. Rooms are ver nice good king sized bed excellent mattress. Continental breakfast was adequate, but nothing special. We would stay here again - provided good value. Front desk staff was very courteous and helpful.

  • Stayed August 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Michael Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexis M, Manager at BEST WESTERN Ocean City Hotel & Suites, responded to this review, 5 September 2013
Dear Michael Z,

Thank you for staying with us and for reviewing our hotel! I am glad you enjoyed your stay with us and I appreciate your compliments about our staff. Please remember to ask for our "repeat guest" discount when you decide to stay with us again!

Thank you,
Alexis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 August 2013

Great hotel within walking distance of nightlife and many restaurants. Breakfast was great and very convenient. Rooms are big and clean as is the bathroom. Staff was friendly. Would definitely recommend and stay here again.

  • Stayed August 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Jaime D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jiminoc, Owner at BEST WESTERN Ocean City Hotel & Suites, responded to this review, 15 August 2013
Thank you for staying with us and for taking the time to tell others about your stay with us. Alexis is our Office Manager and like so many of our fine staff, she is doing a great job! it is reviews like yours that tell us " we are doing a good job"! But don't think for a minute that we ever take these reviews for granted. Ocean City is a beautiful place to come and visit and we are lucky to have such a great hotel, with such a wonderful staff in such a great location of Ocean City. We are constantly making improvements to our Hotel. This past year we replaced all of the old TV's with new flat screens in both our standard and suites. Next year we will be putting all new granite counter tops in our rooms. So we look forward to seeing you again real soon! We appreciate your business! jim@bestwesternocsuites.com/ owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
odenton, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 August 2013

the hotel stay was awesome. ample space. it was very clean. the complimentary breakfast was really good. my son loved that there were 2 tv's in the room. he could watch his cartoons and i could watch CNN news. and he loved all the pillows on the bed and the fact the the ocean was right accross the street was a plus. very comfortable stay. i would definately recommend best westren in ocean city, MD

  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Sara G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 7 August 2013

So disappointed!!!! Our room/floor was right above their laundry room it made an awful loud noise all day and night the whole floor and walls vibrated. Mentioned this to the staff and they acted like they did not know what I was talking about. Also the bathroom was not thoroughly cleaned...yuck!! Never staying here again!!

  • Stayed August 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Naryry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
new jersey
Level Contributor
46 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 7 August 2013

Clean rooms, friendly staff, free breakfast(pretty awesome), and free parking. 5 minute walk to Seacrets, next door to Mackys, and tons of restaurants and other bars within walking distance. Would definitely stay again.

  • Stayed July 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank wander6161
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexis M, Manager at BEST WESTERN Ocean City Hotel & Suites, responded to this review, 9 August 2013
Dear Guest,

Thank you for taking the time to review our hotel and we appreciate you staying with us! I do agree that our location is pretty good and there are many great restaurants within walking distance, also. I appreciate your comments about our staff and I will be sure to make them aware!

I hope you decide to stay with us again. Next time, please take advantage of our "repeat guest" discount!

Thank you,
Alexis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
bethlehem,pa
Level Contributor
88 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 5 August 2013

my wife and I have stayed here before and we enjoyed it,this stay was no different. The rooms are always clean and that's the most important thing to us! The staff is friendly and the hotel is very close to restaurants and the boardwalk is easy to get to, a short bus ride or a quick drive to the inlet parking. the free breakfast saves you a few bucks everyday and its good,it even has pancakes now. We will be going back to OC in sept. and we will be staying at this best western.

Room Tip: if you have a special request,call the hotel direct,the staff really will try and help.
See more room tips
  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank islandlover92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexis M, Manager at BEST WESTERN Ocean City Hotel & Suites, responded to this review, 8 August 2013
Dear Guest,

Thank you for staying with us again! We love having our guests return and we appreciate your business!

I appreciate your comments about our staff, we do try very hard to provide excellent customer service since we believe that is what brings people back! I be sure to share your review with them.

Thank you!
Alexis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Ocean City Hotel & Suites

Property: BEST WESTERN Ocean City Hotel & Suites
Address: 5501 Coastal Hwy, Ocean City, MD 21842-3144
Phone Number:
Region: United States > Maryland > Ocean City
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #34 of 103 Hotels in Ocean City
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN Ocean City Hotel & Suites 2.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Best Western Ocean City Hotel And Suites
Best Western Ocean City Hotel Ocean City
Ocean City Best Western

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