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“Arrived in town early and needed a room...” 3 of 5 bubbles
Review of BEST WESTERN Ocean City Hotel & Suites

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BEST WESTERN Ocean City Hotel & Suites
Ranked #34 of 103 Hotels in Ocean City
Buffalo, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Arrived in town early and needed a room...”
3 of 5 bubbles Reviewed 24 January 2014

When I come to OC, MD I typically rent a condo, however, my plans changed and I arrived a day earlier than planned. I booked at this property simply due to it's location. The staff was helpful and nice enough for being a busy night. The room however was sad inside, the bathroom was in dire need of renovation---actually the room as a whole needs to be renovated. But it met my needs and was close to public access to the beach.

  • Stayed September 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank kaitisland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexis M, Manager at BEST WESTERN Ocean City Hotel & Suites, responded to this review, 26 January 2014
Dear Guest,

Thank you for staying with us and also for reviewing our hotel! I appreciate your comments about our staff as we do try our best to provide excellent customer service. We encourage our guests to leave us honest opinions, whether good or bad. I appreciate your comments about our bathrooms. We are in the process right now of upgrading the bathrooms in every guest room with new granite vanity tops. The off-season is the perfect time for upgrading!

Thanks again,
Alexis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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329 reviews from our community

Traveller rating
    109
    110
    64
    26
    20
See reviews for
114
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Ocean CIty, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 31 October 2013

The thermostat did not work properly. It was a cold night and to get the thermostat to come on I had to turn it up into the 80's to warm a room that was in the high 60's. In the morning there was no hot water for a shower. After calling the desk to report this, you would expect a call back to let you know that ir was back in working order, not done. The staff was not friendly, helpful or apologetic for the problems. The continental breakfast was the worst I have had. It was made up primarily of packaged goods, nothing fresh or hot. Well there were the pancakes that a machine made. I will not stay at this hotel again and would not recommend it to anyone.

  • Stayed October 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Marie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ocean City, Maryland
Level Contributor
5 reviews
2 of 5 bubbles Reviewed 29 October 2013

The first week in October we were visiting OC Md and stayed at the Best Western on the bay side. The breakfast had a lot of choices, no complaints there. But the house keeping was one of the worst. After being out all day and coming in around 3:30pm, we were told by the house keeping on the floor that they were busy getting ready for new arrivals and they had not done our room. So we went out for another 2 hours and returned to a room barely touched by housekeeping. The bathroom floor still had a spill, all the trash cans were lined up in the living area, the bathroom mat was still wet (from us??) the cushion on the couch were still misplaced from the night before, the carpet still had crumbs from the night before. I noted this to the front desk staff, but heard nothing. The halls in the hotel were not clean either. What's up with this hotel.

  • Stayed October 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank OCBee4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wyomissing, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 28 October 2013

Welcoming staff, wonderful room with a couch, two tvs, fridge and micro. Breakfast was very good and hotel was convenient to lots of restaurants. Tucked between the bay and the boardwalk on a major street around 56th.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Anne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
new jersey, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 October 2013

Great hotel. we stay here every year for are golf trip. The rooms are large and the staff is always great. And you can't beat the free breakfast. The hotel is in the center of town and close to everything. The beach is right across the street. And they will put together a great golf package for you. Our golf group books are trip here and stays here every year.

  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
2 Thank Eiser Golf E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
worton maryland
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 16 October 2013

As usual our stay here was very nice the staff was pleasant. Service was great. Even thought it rained the whole time,the atmospere was good. Our room was comfy. Breakfast was good. Great for family or just getting away with that special someone or alone.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
2 Thank sueRn610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexis M, Manager at BEST WESTERN Ocean City Hotel & Suites, responded to this review, 8 November 2013
Dear Guest,

We appreciate you staying with us and for reviewing our hotel! We love to see our repeat guests come back time after time!

Thank you also for your comments about our staff & service!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bridgeville, Delaware
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 6 October 2013

We were looking for an inexpensive place to stay in Ocean City, Maryland. This Best Western was perfect. The hotel was extremely convenient - located between our two Oktoberfest stops. The front desk clerk was friendly & helpful. Although the hotel is a little tired, the overall experience was okay for a one night stop. I had hoped for a hotel that had an ocean view but know it would have been a lot more expensive.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank rulade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Ocean City Hotel & Suites

Property: BEST WESTERN Ocean City Hotel & Suites
Address: 5501 Coastal Hwy, Ocean City, MD 21842-3144
Phone Number:
Region: United States > Maryland > Ocean City
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #34 of 103 Hotels in Ocean City
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN Ocean City Hotel & Suites 2.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Best Western Ocean City Hotel And Suites
Best Western Ocean City Hotel Ocean City
Ocean City Best Western

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