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Princess Royale Resort
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Reviews (2,918)
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1,878 - 1,883 of 2,918 reviews
Reviewed 13 August 2012

Our family of four visited from 08/07 through 08/10. Pool had an accident and was shut down for the entire day on Thursday. Thursday night movie on the beach was very enjoyable. Our suite on the fifth floor had an odor to it and was never corrected-we never spent much time in the room except to sleep. We asked for extra towels each morning and request was never filled.

Room Tip: Rooms furtherest from the elevator are quieter but you walk the extra distance to be rewarded.
  • Stayed: August 2012, travelled with family
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3  Thank Harry007-11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2012

Firstly, I want to hire the photographer who spun every angle of that "resort". That person has a bright future. Secondly, from the moment we pulled into the loading/unloading "valet" zone we became immediately suspicious that the money we paid would not achieve the moderate expectations we set. I the end we were right. The place looks like the Taj Mahal in Las Vegas before it was demolished, and was never modernized after the early 1990s. The place is run by teenagers on work visas who don't really care that you are a paying guest- you are in their way and keep making work for them. The place is dirty, and I get that it is on the beach, but a broom works wonders. The maid service takes forever and falls short of cleaning anything. The place smells like a scented candle outlet factory. Some of the vents blow the actual scent into a room or hallway. Many of the rooms face the pool which does not close until 10pm, the music lasts longer, and the noise from the other guests lasts even longer. We tend to turn in early along with our infant daughter, but the noise made this difficult.

Room Tip: Find another hotel. One that is not near Ocean City, or Maryland.
  • Stayed: August 2012, travelled with family
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10  Thank Jeff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincessRoyaleHotel, General Manager at Princess Royale Resort, responded to this reviewResponded 14 August 2012

Thank you for your recent review. Guest satisfaction is one of our utmost concerns and I regret that we did not exceed your expectations.

Please note that this year, we have repainted the exterior of the hotel, replaced the hallway carpet and wallpaper, refinished the pool deck, and upgraded our Atrium HVAC system. In the guest rooms, we have recently replaced our mattresses with well known Swedish tempur-pedic mattresses, added granite topped furniture in the living room and bedroom, added granite countertops and replaced the cabinetry in the kitchens.

I also apologize for your disappointment in our housekeeping staff. However, I would like to mention that we do provide 24 hour housekeeping staff. Stayover service begins at 9am and continues throughout the afternoon. Therefore, some rooms are cleaned later in the day.

In regards to the pool hours, most of our guests do enjoy the Atrium pool being open until 10pm. Please be advised that we highly suggest reserving a side oceanview or direct Oceanfront suite to any of our guests who turn in early.

Again, I thank you for taking out your time to let us know about your recent stay at the Princess Royale Hotel.

Sincerely,

Michael Foelber
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2012

Excellent service, great location for family. Rooms were spacious and quiet at night. Atrium is a great place to entertain kids if its raining at tge beach. Only negative is no way to control a/c in room other than on/off so we were a little chilly.

  • Stayed: August 2012
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2  Thank Mcgrimm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2012

Dont eat the food here! The breakfast Buffett is horrible. They leave the food there for hours, it's cold and the French toast sticks were hard. The rooms are so outdated, that the dishwasher leaked all over the floor and the ice machine didn't work. Worse is that the managers have a "I don't give a crap attitude". That's why the place is run the way it is. When we were there the hotel was sold out, maybe they should put some of that money back into renovations. Then They should fire all their managers and actually take some pride in the hotel and it's services!

Stayed: August 2012, travelled with family
7  Thank food9128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincessRoyaleHotel, General Manager at Princess Royale Resort, responded to this reviewResponded 16 August 2012

Thank you for your recent review. Guest satisfaction is one of our utmost concerns and I regret that we did not exceed your expectations. Please be assured that your comments and concerns have been reviewed with our Director of Food and Beverage and our Executive Chef and corrective measures have been taken. We are currently working diligently to improve our buffet by expanding it, offering a better variety, and alternating popular food items more regularly.

I apologize that you feel that our rooms are outdated. I would like to mention that very recently, we have upgraded our bedroom TVs to 32” flatscreens, added granite-top furniture to the living room and bedroom, and in the kitchen, we replaced the countertops with granite. Please be advised that new carpet is scheduled to be installed in our guest rooms this off season.

Again, thank you for your review and I regret that we did not exceed your expectations.

Sincerely,

Michael Foelber
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2012

We had such a wonderful time at the Princess Royale! We had an ocean front room and it was amazing. Can't wait to go back next year. Ask for Willie he was wonderful! Be sure to check out the buffet and children's movie night. We also loved the bus transportation to the boardwalk and outlets.

  • Stayed: July 2012, travelled with family
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2  Thank karenlvs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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