The morning after check in we asked to speak with a manager. We explained that we arrived late the night before, had blood stained pillow cases, pillow and linens for the sleeper sofa which was also covered in all kinds of stains. Additionally the refrigerator needed repair, as it sounded like a car grinding gears which kept us awake in addition to the springs coming through the sleeper couch (our children had the bedroom). She was very pleasant and promised to tell the right people to resolve the issues, and offered us a complimentary breakfast the following day (which we did not do). When we went back to our room the repair man turned the setting on the refrigerator down so it would only sound like a car grinding gears less frequently. A pad and "clean" linens were places on the sofa bed, and we again needed to speak with a manager to explain that it was kind of them to put a cover over the mattress but the yellow stained linens were still unsatisfactory. The director of housekeeping was dispatched to our room and oversaw the changing of the linens again in addition to leaving additional towels, and yes they were torn, had holes and/or stains. That night proved another sleepless night between the bed, refrigerator and the drunken yelling people in the hallways until we called security at 4:00am.
Why did we stay? Because we would have been charged their cancellation fees had we checked out. So as little time as possible was spent in the room.
Management offered 10% off our bill and a free night on a future visit. Needless to say we will not return.
- Official Description (provided by the hotel):
- When you want it all in Ocean City the Princess Royale is where you will want to stay! If you are a first time visitor or a loyal repeat guest you will love our 2014 upgrades! All 310 suites feature brand new carpeting, furniture, wifi and all new heating & AC! And, our multi-million dollar renovations of all meeting and banquet space is breathtaking; even more perfect for your wedding, meeting, convention or reunion. Not only do we have the perfect accommodations for you but we also have the perfect rates for any budget; AAA, AARP, Military, Super Summer Savers including daily breakfast for up to 4 people, Rodney specials including half off or even FREE nights in the Summer and even our famous Welcome Coupon; which provides FREE Thursday or Sunday nights in the off-season when staying Fri and Sat at standard rates. We have 30 2 & 3 bedroom condos as well as 310 two-room suites including a bedroom with choice of 1 king or 2 queen beds featuring the incredible Tempur-pedic mattresses as well as living room with comfortable sleep sofa. All suites have a fully equipped kitchen including fridge w/ice maker, microwave and cook top. We have everything for the perfect getaway for couples, families and groups from 7 to 700! Be sure to check out Schooner's Oceanfront Restaurant, indoor pool w/tropical Atrium, saunas and hot tubs, convenience/gift shops, complimentary wi-fi access in all suites, fitness room, complimentary covered self parking and valet parking in July & August. Also in July & August we host a nightly All-You-Care-to-Eat Seafood Buffet in addition to Ocean City's ONLY live comedy show--back for summer of 2014 by popular demand Monday-Saturday at 9pm nightly! Also back for July & August 2014 are FREE movies on our Beach every Thursday night Be sure to visit our new Creative Day Spa to complete your trip to Ocean City with a manicure, pedicure, facial, massage, couples massage, body butter ecstasy wrap and more! We are the prefect place to do it all-- or do nothing-- your choice! The Princess Royale is a SMOKE FREE environment for your comfort and pleasure. At the Princess Royale the only thing we overlook...Is the Ocean! Our staff is committed to exceeding your expectations and we look forward to serving your hospitality needs on your next visit to Ocean City! See you soon at the beach! ... more less
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- Also Known As:
- Princess Royale Hotel Ocean City
- Princess Royale Ocean City Maryland