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“If you like loud filthy hotels this is the place to stay.”

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Princess Royale Resort
Ranked #5 of 103 Hotels in Ocean City
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“If you like loud filthy hotels this is the place to stay.”
Reviewed 4 August 2014

The morning after check in we asked to speak with a manager. We explained that we arrived late the night before, had blood stained pillow cases, pillow and linens for the sleeper sofa which was also covered in all kinds of stains. Additionally the refrigerator needed repair, as it sounded like a car grinding gears which kept us awake in addition to the springs coming through the sleeper couch (our children had the bedroom). She was very pleasant and promised to tell the right people to resolve the issues, and offered us a complimentary breakfast the following day (which we did not do). When we went back to our room the repair man turned the setting on the refrigerator down so it would only sound like a car grinding gears less frequently. A pad and "clean" linens were places on the sofa bed, and we again needed to speak with a manager to explain that it was kind of them to put a cover over the mattress but the yellow stained linens were still unsatisfactory. The director of housekeeping was dispatched to our room and oversaw the changing of the linens again in addition to leaving additional towels, and yes they were torn, had holes and/or stains. That night proved another sleepless night between the bed, refrigerator and the drunken yelling people in the hallways until we called security at 4:00am.

Why did we stay? Because we would have been charged their cancellation fees had we checked out. So as little time as possible was spent in the room.

Management offered 10% off our bill and a free night on a future visit. Needless to say we will not return.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank cnrella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,703 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (825)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Any
English first
Briarcliff Manor, New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 August 2014

We spent the week at the Princess Royal basically to have access to the beach. That's what we got. The hotel is right on the beach.
The hotel is a great place for the family. Indoor pool, game room, restaurant, entertainment and on a great beach. If your looking for great waves, the Ocean City beach has them.
The caveat would beware for small children and weak swimmers. Wave could be rough on them.
The only draw back is the hotel's location is uptown away from much of the outdoor activities you might want to walk to. Parking in Ocean City is challenging at times.
However, across the street is Lombardi's pizza, the Coffee bean, Candy Kitchen, Kirby's Pub, Liquid Assets (finger food), Sunsations, Super Fresh market and Rose's department store.
Layton's is right next door for breakfast.
Fishing, para sailing, jet skiing and the boardwalk is down town 40-90 blocks away.
We found the best eating downtown for local fish. M.R. Ducks had great appetizers, Mako bites and the calamari was excellent. No plates or silverware and eating right on the bay was just fine.
The great part about staying at the Princess Royal with kids or friends is the maid service straightened the room up like new each morning. This saved the day by leaving the chores at home while on vacation.
Scott

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
danville va
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 August 2014 via mobile

Hotel is dated, but clean. Cleaning staff were great. My daughter enjoyed the indoor pool and games in the atrium area. Nice views of the beach and ocean. Good location central to a lot of activities. Family style hotel with kitchenette. My daughter slept on the sofabed. It was definitely an old mattress. Enjoyed the stay, but hotel can use some updating.

Stayed July 2014, travelled with family
Helpful?
Thank carmelaDanvilleVa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 August 2014

We just got back from a 5 night stay. The room was large and very comfortable. The staff was really accommodating and the beach was spectacular! Loved lunch and drinks outside near the beach. Would highly recommend for families!

Room Tip: Great as it had a kitchen and dishwasher for quick in room meals!
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Christine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Potomac, Maryland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 July 2014

We had a pleasent stay at the hotel July 16 through July 18 2014 and Martesha, a clerk at the check in counter, was very helpful in meeting our needs when we asked for help; she went above and beyond.

Room Tip: choose ocean front, it's worth it!
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairfax, Virginia
Level Contributor
87 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 29 July 2014

It was just 'meh'. The rooms were outdated but ok - there was a temperpedic bed which was awesome and such a nice suprise I must say. Everything else was just average. We had to wait until 4pm to check in - which I have honestly never experienced before. And we had to wait EXACTLY until 4pm. Not a minute sooner. Not the biggest deal in the world we just went to the beach for a few hours. Also, we asked when we checked in for a late checkout which they said shouldn't be a problem but to call and tell them on day we were checking out (on a monday) to let them know. We called Monday morning and they said we couldn't have a late checkout. Now I understand on the weekends that they are probably booked and can't accomodate this but on a Monday? Come on. The hotel itself is old and outdated too so don't be expecting anything lavish. The elevators are the WORST! I would highly suggest asking for a room on a low floor so that you can take the stairs. I didn't find it to be terribly clean either - we were constantly finding trash on the floor out in the hall and there was room service food and a trays in the vending area of our floor for over 12 hours. It was disgusting. The hotel did it's job as far as it being a decent place to lay our head but I don't think I would ever stay there again.

Room Tip: Stay on a low floor - the elevators are SOOOOO slow and you will literally stop on every single floo...
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  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank jrzgrl5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincessRoyaleHotel, Manager at Princess Royale Resort, responded to this review, 30 July 2014
Thank you for taking the time to post a review. Our guest's comments are very important to us and we would like to take this opportunity to respond. First, please accept my sincere apologies that we did not exceed your every expectation as guest service is our utmost concern.

With regard to our standard 4pm check in time, we NEVER make our guests wait for keys to their rooms of the rooms are cleaned and inspected. In fact, we check in well over half our guests on any given day WELL before 4pm. I apologize that your room was not ready early but all guests are always welcome to arrive as early as they like, get a parking permit, use the changing rooms and showers, have lunch in our restaurant and simply enjoy the day. Unfortunately, not all rooms can be ready early and daily someone's room is always last to be completed.

Likewise, and with all due respect, Mondays in the summer are no different for us than Saturdays; we are 98-100% occupied nightly in July and August. In fact, Mondays is one of THE busiest days of each week as that is the day we offer our spectacular Rodney Package that provides guest that check in Monday and stay 3 nights to get a 4th night at 50%! Accordingly, yes, in the summer, we do not provide late check out as it does take every bit of the 5 hours we have between 11am check out and 4pm check in to clean 340 units. Just as it seems you wanted to get in the room early to start your vacation, please understand ALL other guests would like to do the same. Giving late check outs in the summer is simply not an option as it would mean more families unable to check in promptly. We gladly provide last check outs frequently in the off-season. Please note as well many Tripadvisor reviews state that our guests were able to check in early.

I am sorry that you did not enjoy the many upgrades be recently completed such as all new carpeting in all 340 units and all new HVAC we installed in every suite as well this past spring nor the all new granite baths and kitchens, wall paper, etc. However, each off season, we plan major upgrades to keep each and every unit in the condition that we and our valued guests expect.

I hope the above clarifies the importance of check in and check out times. However, I would hope also that you would allow us the opportunity to once again serve your hospitality needs on your next visit to Ocean City. Please feel free to contact me directly and reference this review. I will be happy to make your reservation personally as the best possible rate as well as provide you with upgraded accommodations at that time if available.

Best Regards,

Diane Anderson
Princess Royale
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taneytown, Maryland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 July 2014

My husband and i decided to take a last minute 5 day vacation in the middle of peak season the end of July. I too was uncertain what we would find upon arrival, based on some reviews. Were those negative people staying at a different hotel? The porters immediately greeted us as i went to check in, which Mary at the front desk was amazing! The room was super clean with new carpet. The porter unloaded our luggage, and asked if we had any questions at all about the hotel or town. We later went across to the supermarket, and that porter actually put my cold groceries away as we unloaded. Beach was large and pool was even better, with a fun arcade. Great relief to know bad weather doesn't stop the fun. The caliber of guests was very good whether your are a family or a couple. I want the manager to know that Lisa at the poolside snack stand/bar is a true asset to the Princess Royale. She is friendly, knowledgable and fun. I have been going to the outer banks for years, but i am booking at Princess Royale for next year! S. Miller-Taneytown, Md. 7/28/14

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
7 Thank Sharri M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Princess Royale Resort

Property: Princess Royale Resort
Address: 9100 Coastal Highway, Ocean City, MD 21842-2745
Phone Number:
Region: United States > Maryland > Ocean City
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Ocean City
#3 On the Beach Hotel in Ocean City
#4 Business Hotel in Ocean City
#5 Romantic Hotel in Ocean City
#7 Family Hotel in Ocean City
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Princess Royale Resort 3.5*
Number of rooms: 340
Official Description (provided by the hotel):
When you want it all in Ocean City the Princess Royale is where you will want to stay! If you are a first time visitor or a loyal repeat guest you will love our 2014 upgrades! All 310 suites feature brand new carpeting, furniture, wifi and all new heating & AC! And, our multi-million dollar renovations of all meeting and banquet space is breathtaking; even more perfect for your wedding, meeting, convention or reunion. Not only do we have the perfect accommodations for you but we also have the perfect rates for any budget; AAA, AARP, Military, Super Summer Savers including daily breakfast for up to 4 people, Rodney specials including half off or even FREE nights in the Summer and even our famous Welcome Coupon; which provides FREE Thursday or Sunday nights in the off-season when staying Fri and Sat at standard rates. We have 30 2 & 3 bedroom condos as well as 310 two-room suites including a bedroom with choice of 1 king or 2 queen beds featuring the incredible Tempur-pedic mattresses as well as living room with comfortable sleep sofa. All suites have a fully equipped kitchen including fridge w/ice maker, microwave and cook top. We have everything for the perfect getaway for couples, families and groups from 7 to 700! Be sure to check out Schooner's Oceanfront Restaurant, indoor pool w/tropical Atrium, saunas and hot tubs, convenience/gift shops, complimentary wi-fi access in all suites, fitness room, complimentary covered self parking and valet parking in July & August. Also in July & August we host a nightly All-You-Care-to-Eat Seafood Buffet in addition to Ocean City's ONLY live comedy show--back for summer of 2014 by popular demand Monday-Saturday at 9pm nightly! Also back for July & August 2014 are FREE movies on our Beach every Thursday night Be sure to visit our new Creative Day Spa to complete your trip to Ocean City with a manicure, pedicure, facial, massage, couples massage, body butter ecstasy wrap and more! We are the prefect place to do it all-- or do nothing-- your choice! The Princess Royale is a SMOKE FREE environment for your comfort and pleasure. At the Princess Royale the only thing we overlook...Is the Ocean! Our staff is committed to exceeding your expectations and we look forward to serving your hospitality needs on your next visit to Ocean City! See you soon at the beach! ... more   less 
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Also Known As:
Princess Royale Hotel Ocean City
Princess Royale Ocean City Maryland

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