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“Our first and only choice in Ocean City!”

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Princess Royale Resort
Ranked #4 of 104 Hotels in Ocean City
Certificate of Excellence
Reviewed 15 March 2010

We have been going to the Princess Royale Resort every year since we moved to the East Coast. This is a great, very family-friendly hotel. Our family (mom, dad, and four children) loves the suites, the pool, and the hot tub. My wife and I love the Tempur-Pedic mattresses in every room.

  • Stayed: February 2010, travelled with family
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2  Thank singrdave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincessRoyaleHotel, Condo Mgr at Princess Royale Resort, responded to this reviewResponded 16 March 2010

Thank you for taking the time to post your review regarding your recent stay at our hotel. We appreciate your patronage as well as your comments and ratings!

We are pleased you enjoyed the Temper-pedic mattresses! They are, without a doubt, the amenity we receive the most frequent and postive comments about!

Thank you again and we look forward to seeing you on your next visit to Ocean City!

Diane Anderson
Princess Royale

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Reviews (2,854)
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2,518 - 2,524 of 2,854 reviews

Reviewed 14 March 2010

We booked a 2 bedroom condo for a Saturday night with friends to celebrate our 30th wedding anniversary. I emailed a request for an upgrade, if available, to a 3 bedroom, just to spread us out more. I was very pleased and surprised that this was done. The room was beautiful, very clean and well stocked. We could have used a baking sheet in the lovely kitchen, but no big deal. The master bedroom had a huge 2 person hot tub/jacuzzi, a large bathroom with a walk in shower, plenty of towels, and the bed was comfortable, as other reviews stated. We asked for additional coffee packets in the evening, and they were promptly delivered. The staff was friendly and helpful. The pool was decent, and the one open outdoor hot tub was very large. We had 9 people in it and it was big enough for all of us. The only things I can complain about is the trip from the lobby to the 7th floor. We had to go to the 2nd floor, then take a long walk to another elevator, and a really strong, odd odor to the hallways. But I think the smell was a cleaning solution. Considering the abuse that these types of places take, I think the staff does a good job with cleanliness and maintenance.

  • Stayed: March 2010, travelled as a couple
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1  Thank BEACYKEEN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincessRoyaleHotel, Condo Mgr at Princess Royale Resort, responded to this reviewResponded 15 March 2010

Thank you for your review and ratings. Yes, upon receipt of your request for an upgrade there was a three bedroom condo still available which we were happy to provide to you. I am so pleased that you enjoyed it. The majority of our 30 two and three bedroom condos were completely renovated in the Spring of 2009 and the comments have been so very positive. I am pleased you also enjoyed the pool and hot tub areas as well.

Thank you again for your review as well as your patronage. We appreciate you taking the time to post your review and look forward to seeing you on your next visit to Ocean City, Maryland.

Diane Anderson
Princess Royale Condo Mgr.

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Reviewed 9 March 2010

Daughter, husband and I had an overnight stay, oceanfront room, on 3rd. floor clean, but needs updating- marks on floor, etc. from wear and tear, small suites and not really a resort. Beds are foam variety and need to be replaced. Old, very noisy heating/ air conditioning unit., so much that we had to shut it off to get some sleep. Ice maker in refrigerator wasn't working at first, but called front desk and it was fixed. Staff was friendly, however when checking out, no one was at the front desk- waited 5 minutes before waited on. O.K. stay, but would never pay summer rates.

  • Stayed: March 2010, travelled with family
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1  Thank orlandovisitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincessRoyaleHotel, Condo Manager at Princess Royale Resort, responded to this reviewResponded 11 March 2010

Thank you for taking the time to post your thoughts regarding your recent stay at our hotel. I am a bit perplexed at the comment that our suites are "small" as they are, in fact, some of the larger units in Ocean City; each with a bedroom, living room and kitchen. Please note also that we offer two and three bedroom oceanfront condos in addition to our 310 two room suites.

In addition, without a doubt, our Temper-pedic Swedish mattresses are the MOST popular amenity that we offer and were in fact, already replaced; resulting in an amazing number of positive comments, letters and reviews. Certainly, in the off-season, no property in Ocean City offers outside amenities however we offer an abundance of amenities that can be enjoyed daily year-round; indoor heated pool, sauna, hot tubs, exercise room, salon, business center, convenience store, gift shop, Schooners oceanfront restaurant and lounge, etc.;-- all part of our resort. In addition, we are a full service conference hotel with complete meeting, banquet and catering services.

I regret that you had a brief wait at the Front Desk for check out and assure you that your comments will be reviewed with the appropriate staff. Please note also, for future reference, that we do offer express checkout from the phone in your suite for your convenience.

Thank you again for comments. I hope that on your next visit to Ocean City that your accommodations and service exceed your every expectation.

Diane Anderson
Condo Manager

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Reviewed 11 February 2010

Took my daughter and several of her friends to celebrate her 13th birthday. We all had a wonderful time. Everything was perfect from check in to check out. Front desk staff was very friendly. Needed extra towels in room and also safe was locked. Staff came immediately to help. If I had to make a comment for improvement it would be the indoor pool. Otherwise it was a very enjoyable stay.

  • Stayed: January 2010
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1  Thank MarylandMomSS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincessRoyaleHotel, Condo Manager at Princess Royale Resort, responded to this reviewResponded 13 February 2010

Thank you for your review and ratings. We appreciate you taking the time to post your thoughts regarding your recent stay. Our guest satisfaction is our umost concern and I am pleased that you found your stay to be "Wonderful".

With regard to your comment pertaining to the pool, as we do each year, the pool will be closed for a several days in March 2010 for scheduled annual maintenance which always improves the look of the pool after a long season of constant use.

Thank you again and we hope to see you and your family on your next visit to Ocean City.

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Reviewed 2 February 2010

The rooms provide adequate space for a family. Two tv's, small kitchen, large bedroom and living room, and plenty of storage. The indoor pool was great for kids and the pool bar was great for adults.

The Schooner Bar and Restaurant was a little on the high price end, but the food and service was good so worth a little extra, especially since it was so bitterly cold one evening and we didn't want to go out for dinner. GREAT!!!

The hotel is great for a family, couples seeking romance, or just for a quick get away!

  • Stayed: November 2009, travelled with family
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1  Thank jack21903
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincessRoyaleHotel, Condo Manager at Princess Royale Resort, responded to this reviewResponded 4 February 2010

Thank you for your reviews and ratings. We appreciate you taking the time to post your thoughts regarding your recent stay at our hotel. Guest satisfaction is our utmost concern and I am pleased we met your expectations.

I am always a little taken aback when a review such as your comes from the same date as a negative review such as the one below when the same staff and same accomodations were utilized. We strive daily to provide our guests with our best possible service and it is so nice to get the postive feedback.

Thank you again and we hope that on your next visit to Ocean City that you will allow us the opportunity to serve your hospitality needs again.

Thank you

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Reviewed 1 February 2010

I don’t know where to begin with this hotel. Besides being out-dated, smelly and falling apart, the rooms were filthy. Everything in the kitchen was sticky, the bath tub was dirty and the rugs were so dirty that my socks developed black footprints on the bottom of them. I wouldn’t let my kids walk around unless they had flip flops or socks on. I don’t know what housekeeping did when they came in my room every day. My towels were never refreshed and the blankets were just tossed up on the bed. The pool, which was supposed to be heated, was freezing cold. There were people hanging around the pool all night drinking beer and carrying on until way past midnight. I let the front desk know about my issues and they didn’t really seem to care. No appoligies or nothing. About 20 mins after we left, we realized that my son left his sleep sack (which he always travels with) in the room. We called the hotel and they informed us that nothing had been found in the room, but to try back later, as the person cleaning the room, might not have reported finding it yet. It was never found. I am convinced that it was ‘kept’ by the maid.

  • Stayed: October 2009, travelled with family
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3  Thank ticky v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincessRoyaleHotel, Condo Manager at Princess Royale Resort, responded to this reviewResponded 4 February 2010

Thank you for taking the time to post your concerns regarding your recent stay at our hotel. We do read each review to make us aware of what areas need improvement and I regret any inconvenience your felt that you encountered.

I regret if you felt disturbed by other guests. However, it is important to note that no other complaints regarding this concern during the dates of your stay have been received. Of course, not every guest acts in a manner that we, or other guests, prefer. However, we are a convention hotel, especially in the off season and people come to our establishment for a variety of reasons.

Of course, there is no excuse for the room to not be cleaned. However, our records indicate that your towels were not refreshed as you hung them back up which, as per the signage in the bathroom, indicates to your housekeeping that you are participating in Project Planet to conserve our environment and save water and engerty by using towels twice. If you wanted your towels changed daily all that was necessary was to place the towels on the floor, as it stated on the sign. We are happy to service the room in full each day or partially at our guest's direction.

With regard to the carpets, we have one staff member who cleans carpets full time; it is a never ending process. However, each and every of our 338 units are taken out of service this time of year for several days and a deep clean and detailed maintenance review is completed. Again, I apologize if you felt the carpet was not cleaned to your satisfaction.

With regard to lost and found, there is a process as hundreds of items are left behind annually. The housekeepers do not stop cleaning and leave their floors each time they find an item to take it to the Lost and Found office. Rather, all items are brought down at the end of the day. Then they are logged, tagged and stored. This process can day a day or so depending on volume and therefore, no, there would be no record of the item within a few hours of the time you checked out. However, if you contact the hotel lost and found at this time, they will assist you. Please note that our staff are NOT permitted to take lost items homes at the end of the day and they leave the hotel via a secured and monitored exit. Therefore, to say that your maid took the item is simply uncalled for; with all due respect.

I trust this addresses your concerns and I hope that on your next visit to Ocean City that your service and suite exceed your every expectation.

Thank you,

Diane Anderson
Princess Royale

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Reviewed 25 January 2010

First time at Princess Royal Resort, and the staff is very accomodating, friendly, and professional. Really had no issues, or negative moments during our stay, Princess resort was a last minute vacation we decided and it turned out great,may 2009,Our room was fantastic. We had a 3 bedroom oceanfront suit/condo. It was clean and recently update,I am very picky about the bedsheets and was worried as the room wasn't very costly but the mattress and the clean white bedsheets were a delight. The kitchen was just perfect to make breakfast and meals, The location and Our view was absolutely gorgeous and our kids loved the place, It was so relaxing to sit in the balcony and watch the waves, pool was big and clean. their buffet dinner great , We would definitely go to Ocean City again and would stay at the same Hotel,july 2010.
Lobby to room,Yes, I would highly recommend Princess Royale ,just what you should expect on your vacation, in the medium price range for ocean city!
Gonzales Family!

  • Stayed: May 2009, travelled with family
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1  Thank ggbabyg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincessRoyaleHotel, Administrative Asst. at Princess Royale Resort, responded to this reviewResponded 27 January 2010

Thank you for your review of our hotel! We greatly appreciate you taking the time to post your review and we especially appreciate your ratings! Guest satisfaction is our utmost concern and we are pleased that we exceeded your expectations.

Thank you for your patronage and we look forward to serving your hospitality needs on your next visit to Ocean City.

Diane Anderson
Princess Royale

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Princess Royale Resort

Address: 9100 Coastal Highway, Ocean City, MD 21842-2745
Phone Number:
Region: United States > Maryland > Ocean City
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Ocean City
#2 On the Beach Hotel in Ocean City
#4 Business Hotel in Ocean City
#5 Romantic Hotel in Ocean City
#7 Family Hotel in Ocean City
Price Range: £79 - £210 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Princess Royale Resort 3*
Number of rooms: 340
Official Description (provided by the hotel):
When you want it all in Ocean City the Princess Royale is where you will want to stay! If you are a first time visitor or a loyal repeat guest you will love our 2014 upgrades! All 310 suites feature brand new carpeting, furniture, wifi and all new heating & AC! And, our multi-million dollar renovations of all meeting and banquet space is breathtaking; even more perfect for your wedding, meeting, convention or reunion. Not only do we have the perfect accommodations for you but we also have the perfect rates for any budget; AAA, AARP, Military, Super Summer Savers including daily breakfast for up to 4 people, Rodney specials including half off or even FREE nights in the Summer and even our famous Welcome Coupon; which provides FREE Thursday or Sunday nights in the off-season when staying Fri and Sat at standard rates. We have 30 2 & 3 bedroom condos as well as 310 two-room suites including a bedroom with choice of 1 king or 2 queen beds featuring the incredible Tempur-pedic mattresses as well as living room with comfortable sleep sofa. All suites have a fully equipped kitchen including fridge w/ice maker, microwave and cook top. We have everything for the perfect getaway for couples, families and groups from 7 to 700! Be sure to check out Schooner's Oceanfront Restaurant, indoor pool w/tropical Atrium, saunas and hot tubs, convenience/gift shops, complimentary wi-fi access in all suites, fitness room, complimentary covered self parking and valet parking in July & August. Also in July & August we host a nightly All-You-Care-to-Eat Seafood Buffet in addition to Ocean City's ONLY live comedy show--back for summer of 2014 by popular demand Monday-Saturday at 9pm nightly! Also back for July & August 2014 are FREE movies on our Beach every Thursday night Be sure to visit our new Creative Day Spa to complete your trip to Ocean City with a manicure, pedicure, facial, massage, couples massage, body butter ecstasy wrap and more! We are the prefect place to do it all-- or do nothing-- your choice! The Princess Royale is a SMOKE FREE environment for your comfort and pleasure. At the Princess Royale the only thing we overlook...Is the Ocean! Our staff is committed to exceeding your expectations and we look forward to serving your hospitality needs on your next visit to Ocean City! See you soon at the beach! ... more   less 
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Also Known As:
Princess Royale Hotel Ocean City
Princess Royale Ocean City Maryland

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