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“Clean rooms, pleasaant staff, great pillows, a few minor minuses”

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DoubleTree by Hilton Baltimore North - Pikesville
Ranked #1 of 4 Hotels in Pikesville
Certificate of Excellence
Pittsburgh PA
Level Contributor
72 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Clean rooms, pleasaant staff, great pillows, a few minor minuses”
4 of 5 bubbles Reviewed 28 October 2013

There really is little to dislike about this hotel except the acoustics....and if you are not in a room opposite a family that believes in having loud conversations in the hall in the early morning then there is even less to dislike about this hotel.

Another negative might be that the distance between the elevators and many of the rooms find you in a different zip code than the front desk.

We are spoiled by staying in hotels that provide breakfast. We have not often stayed in a Doubletree, and perhaps it is Doubletree's model to not provide breakfast, but when I spend $130 to $150.00 a night in a suburban hotel I think there should be a breakfast.

On the positive side, the front desk people are welcoming, especially a charming guy named Adam, and the pillows are the best I have experienced in my many hotel stays. I hope to find out where they buy their pillows.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank drh3177
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPikesville, Manager at DoubleTree by Hilton Baltimore North - Pikesville, responded to this review, 31 October 2013
Thank you so much for staying with us and for your kind words regarding our DoubleTree by Hilton. I am very pleased that you enjoyed your stay with us. We have a very hospitable friendly staff here that we are proud of. I will be sure to pass along your kind words to Adam. He loves hearing guest compliments about him.

Unfortunately it is true that some of our hotel rooms are located down long hallways. There is a back entrance however there are only steps not an elevator. We understand that this can be an inconvenience to some of our guest. Some guest also like it to be further away from the main areas. In the future shall you come back to stay with us if you wish request a room on the 3, 4 or 5th floor where the hallways are not as long. Our guests who prefer not to walk as far to their rooms are normally happy with any of those floors.

Being A Doubletree by Hilton hotel we do not offer complimentary breakfast. We do have a wonderful Breakfast buffet and offer a full service menu and room service although not included in the rate our breakfast options are very fairly priced. We do offer complimentary coffee in our lobby to our guest. Also if you stay often and sign up for Hilton Honors Reward program once you obtain a gold or diamond status you get complimentary breakfast while staying with us.

Thank you again for staying with us and for the great review. We hope to have you back as our guest in the future.

Ashley Rawal
Director of Front Office
DoubleTree Baltimore North Pikesville
410-653-1100
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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633 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
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  • French first
  • Portuguese first
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English first
ANDOVER
Level Contributor
4 reviews
4 hotel reviews
2 of 5 bubbles Reviewed 28 October 2013

Was surprised to find that this Doubletree was pretty run down. Not suited for business travel. I stayed on the Hilton Honors floor (5th I believe) and I could tell as soon as I stepped off the elevator that I picked the wrong hotel. I opened the door to the room and was dissapointed that it wasn't my typical Doubletree room. I stayed in the Dallas Doubletree recently, and these two hotels were night and day. The room wasn't updated and I got the not so clean vibe right away. I was only staying one night, and wasn't familar with the area, so I stayed - but I wasn't comfortable about it.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank DAWN F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPikesville, Manager at DoubleTree by Hilton Baltimore North - Pikesville, responded to this review, 31 October 2013
Thank you so much for your feedback regarding your recent stay with us. I am very disappointed to hear that you did not enjoy your stay with us. It is surprising for me to hear that you were unpleased with the cleanliness of our facility. This is a complaint we rarely hear. Our housekeeping is made up of a diligent detail oriented team and they close to never miss a spot. I will speak with our Director of housekeeping and bring this to his attention so that he can be aware and make efforts towards improvement if need be.

We just updated a year ago, our wall paper, carpet, our entire lobby etc... Are new. It is disappointing for us to hear that you as our guest were not pleased with our facility as we put a lot into the renovation and work very hard at the maintaining and upkeep of our facility.

Thanks again for bringing this to our attention you have helped us in a great way. Moving forward We will take a careful look into the these specific areas to determine where we can continue to improve.

Ashley Rawal
Director of front office
DoubleTree Baltimore North-Pikesville
410-653-1100
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salisbury, Maryland
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 27 October 2013 via mobile

Stayed here for a family get together. Rooms were nicely appointed, beds were comfortable. Onsite bar was great and reasonably priced. Staff was very friendly. We had no complaints and we would stay here again!

Stayed February 2013, travelled with family
Helpful?
Thank Jessica C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPikesville, Manager at DoubleTree by Hilton Baltimore North - Pikesville, responded to this review, 29 October 2013
I am so glad that you enjoyed your stay with us while here for your family occasion. Thank you so much for your great review and kind words. we greatly appreciate your feedback. It is great to hear that you would come back and stay with us in the future, We welcome you, we would like to have you back as our guest. Our friendly staff, comfortable beds and great bar await you. Thank you again for staying with us and for taking your time to extend such a great compliment.

Ashley Rawal
Director of Front Office
DoubelTree Baltimore North-Pikesville
410-653-1100
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boca Raton, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 October 2013

Had a great time. Hotel and its staff could not have been better. Wonderful location, convenient to highway BWI airport and all the places we had to be all weekend. The grounds were spacious and very pleasant to walk around. We especially enjoyed the ambiance of the breakfast room, the food and the service.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Arthur George S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPikesville, Manager at DoubleTree by Hilton Baltimore North - Pikesville, responded to this review, 29 October 2013
I am so glad to hear that you enjoyed your stay with us and that our location was convenient for your travel needs. Thank you so much for your compliments on our staff and facility. I personally love our breakfast area as well. the feel of the room and the friendly caring staff make for a great experience in our restaurant. I am happy to hear you were able to enjoy that aspect of our hotel while staying with us. Thanks again for your staying. We welcome you back to stay and or dine with us anytime.

Ashley Rawal
Director of Front office
DoubleTree Baltimore North Pikesville
410-653-1100
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 25 October 2013 via mobile

Words cannot describe how exceptional the hotel staff is. I am highly impressed by the degree of professionalism and friendliness of every single one of them. The guest room was spacious, clean and very comfortable. My only complaint would be how thin the doors are. The restaurant was very stylish and cozy, and their menu had a good variety. I've been to several Hilton hotels from coast to coast, and this one is definitely at the top of my best list. Thank you for making my visit extraordinary and memorable.

Stayed October 2013
Helpful?
Thank LivingLife75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPikesville, Manager at DoubleTree by Hilton Baltimore North - Pikesville, responded to this review, 29 October 2013
Thank you so much for staying with us. We greatly appreciate your feedback and kind words. I am very happy that your stay was "above and beyond" and that our staff was able to exceed your level of expectations. We strive to impress our guest. It is exciting for us to hear that we succeeded!! What a great feeling knowing our guest was very pleased with our service and accommodations. Thank you again we look forward to having you back as our guest in the future and creating more memorable stays with us.

Ashley Rawal
Director of Front office
DoubleTree Baltimore North Pikesville
410-653-1100
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bloomington, United States
1 review
5 of 5 bubbles Reviewed 24 October 2013

Easy check in/out. Fabulous service and extremely friendly staff. Truly interested in making sure you are well taken care of. Beds like sleeping on a cloud..Pillows the most comfortable in the world! Food was great, and bar area really appealing. Lots of gathering, comfortable space in lobby.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Russ W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPikesville, Manager at DoubleTree by Hilton Baltimore North - Pikesville, responded to this review, 25 October 2013
Thank you. Your compliments are greatly apprecited.I am very pleased that you enjoyed your stay with us. We put great efforts into pleasing our guest and are very proud of the friendly hospitable staff we have here. Our guest feedback is a reward to our staff for a job well done. Its compliments like yours that show our hard work and dedication to our guest make a difference in our guest stays. We welcome you to come back and stay with us we would love to have you back as our guest. Our comfortable beds, wonderful pillows and great food await you.

Ashley Rawal
Director of Front Office
DoubleTree Baltimore North-Pikesville
ashley.rawal@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gibsonia, Pennsylvania
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 10 October 2013

We've stayed at this Hilton several times, visiting relatives with no extra room nearby. The rooms are very large and the bed very comfortable. It's clean, and the staff are very friendly. And, the cookies they give you at check-in are delicious!

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPikesville, Manager at DoubleTree by Hilton Baltimore North - Pikesville, responded to this review, 11 October 2013
It brings us great pleasure knowing that you enjoy your stays with us. Our Team members work hard to insure that our guests have a pleasant stay with us. hearing the good feedback from our guest is the ultimate reward. Thank you so much for your kind words about our hotel and staff!! We appreciate your continued business and look forward to having you back as our guest the next time you are in town visiting family, We will have a warm cookie waiting for you.

Ashley Rawal
Director of front office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Baltimore North - Pikesville

Property: DoubleTree by Hilton Baltimore North - Pikesville
Address: 1726 Reisterstown Road, Pikesville, MD 21208 (Formerly Hilton Pikesville)
Phone Number:
Region: United States > Maryland > Pikesville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Pikesville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — DoubleTree by Hilton Baltimore North - Pikesville 3*
Number of rooms: 171
Official Description (provided by the hotel):
DoubleTree by Hilton Baltimore North - Pikesville is a full-service hotel north of Baltimore. The hotel features stylish and comfy guest rooms, deluxe amenities such as complimentary WiFi, and event space perfect for weddings or corporate functions. Whether staying for business or leisure, you'll enjoy all of the perks provided at this hotel in Pikesville, MD. ... more   less 
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Also Known As:
Hilton Pikesville Hotel Pikesville
Pikesville Hilton Hotel
Hilton Hotel Pikesville

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