Overall my experience was good. The room was in good shape, the front desk people were helpful and the breakfast we got from room service was excellent. I only had one problem. Our purpose for the trip was to come for a family wedding. We flew in Thursday morning and checked in approximately 3 pm to get ready for the wedding that was to start at 6 pm, allowing us ample amount of time to prepare. While getting ready we realized that the sink was totally clogged. I called housekeeping and explained to them the problem. I was told that somebody would be right up. After 45 minutes I decided to call again because nobody had shown up and time was getting a little tight. Housekeeping said that they were sorry but they didn't know who took the call but would send somebody right up to fix the sink. Within 20 minutes somebody showed up, took a look at the problem and said that he had to go and get some Drano to fix the problem. This was a little annoying because I explained the problem over the phone so the person responding to the room should have been prepared. After waiting 45 minutes for the tech to return I stuck my head out of the door to see if I saw him coming and happened to run into a different tech who was walking down the hall. I explained to him the situation and told him that we couldn't wait around anymore because we had to leave for the wedding but could he check with his coworker to see if he is still coming back and if it was possible to use his master key to get back in and do the repair. He called the other tech on the radio and was told that he would be back shortly and it would be no problem to use his key to enter and would have the repair done while we were gone. I was very frustrated upon returning at 11 pm to find that the sink was still clogged but I was tired and didn't feel like waiting on someone to come up. We used the shower to brush our teeth that night and first thing in the morning and took off for the airport to go back home. I have had great experiences at Double Tree so this wont keep me from staying at the hotel in the future but it is something I figured management would like to know.
- Official Description (provided by the hotel):
- DoubleTree by Hilton Baltimore North - Pikesville is a full-service hotel north of Baltimore. The hotel features stylish and comfy guest rooms, deluxe amenities such as complimentary WiFi, and event space perfect for weddings or corporate functions. Whether staying for business or leisure, you'll enjoy all of the perks provided at this hotel in Pikesville, MD. ... more less
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- Also Known As:
- Hilton Pikesville Hotel Pikesville
- Pikesville Hilton Hotel
- Hilton Hotel Pikesville