The customer service here was excellent. We were staying in a room with some very noisy people in the room next door. As I'm a light sleeper, this was a problem. I went down to the desk around 1 a.m. and asked if they could call up. The lady on duty called and also went up to their room and knocked several times. When that had no result she called her manager, who offered to move us to another room. I was with other people who were getting at least some sleep, so I declined, but it was appreciated nonetheless. The noise continued until around 5 a.m. when someone else entered the room and finally picked up the phone and told the other people in there to shut up. The next day, the manager gave us a refund for our first night, which was fantastic. Consider this; the hotel had no control over the people in that room's actions. Other hotels I've stayed in with similar issues have offered nothing. And it's not exactly a busy hotel with high rates - I'm sure giving up a night of money was a painful bullet to bite. I would happily return here again were I ever in the area, despite the sleepless night, thanks to the quality of customer service.
Now, for the facilities - our room was nice, pleasantly spacious compared to many hotels I've stayed in that charge similar rates. Beds were large and comfy - if anything, a hair too soft for my taste! Individual AC systems that work well. All rooms have a balcony that looks out on the water, one side getting sunrise and the other sunset. The hotel makes various pieces of equipment, like bikes and canoes, available free of charge. Breakfast was simple but decent, including the now-seemingly-standard waffle maker and fresh fruit. There's a dock to go fishing on, which seemed to be popular, and right next to the hotel is a pretty good restaurant, the Ruddy Duck, also popular.
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- Also Known As:
- Island Hotel Piney Point