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“A wonderful surprise”

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Holiday Inn Express Pocomoke City
Ranked #1 of 4 Hotels in Pocomoke City
Massapequa, New York
Level Contributor
46 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“A wonderful surprise”
Reviewed 19 May 2013 via mobile

Our stay at this property was a very pleasant surprise. The room and bed were very comfortable and clean. The bathroom was also clean and large with a walk-in shower. Check-in was quick and Sean was very courteous and helpful. Breakfast was more than we expected, with tasty eggs and sausage fresh pastries, and much more to choose from. The staff in the breakfast room were very attentive and ensured there was plenty of food right through the end of the breakfast hours. We definatly recommend this hotel to others traveling in the area.

Stayed May 2013, travelled with friends
Helpful?
Thank William S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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115 reviews from our community

Traveller rating
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    59
    18
    7
    3
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
Elkridge, MD
Level Contributor
62 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 6 May 2013

Considering there are not many options in Pocomoke City the Holiday Inn was a pleasant surprise, considering they pretty much are a monopoly for the area, yet still try to please guests the best they can. We were disappointed it was not a completely non-smoking facility and even more worried when we arrived and our non-smoking room was on a floor half smoking, the other half non. But the room was pleasant and nicely appointed with a comfy arm chair, larger mini fridge and microwave. The bed was perfectly comfortable and some noise from the sports team staying but promptly quieted down at their curfew time. Breakfast is nicely laid out and easy to get to all items without crowds in a corner..

Room Tip: Definately use your AAA card for best rate
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DeltagMaryland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Pocomoke City, responded to this review, 30 May 2013
Dear DeltagMaryland,

Thank you for leaving us a feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable accommodations. I am pleased you like the amenities of the room. However, it seems that we were not able to execute an exemplary hotel stay experience with regard to room allocation and apologize for any discomfort caused by the unusual smell you encountered. Your review will be used to reconsider improvements needed and I hope that you can give us a chance to show what we have done.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ontario, Canada
Level Contributor
305 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
Reviewed 29 April 2013

We stayed there one night and the sound proofing in the room was very poor. Every time the people moved in the room over us you could hear them, or if they sat down and moved the chair,e tc. you heard them. The room itself was fine, good bed, nice and clean, had a frig, etc. Lots of towells, etc. The whole hotel was clean and breakfast was included. But would not stay there again because of the soundproofing. We did not complain because what could the staff do. The hotel is built and the problem can not be fixed.

Room Tip: If staying here, ask for a room on the top floor so you have no one over you.
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JBJOHNSON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Pocomoke City, responded to this review, 10 July 2013
Dear JBJOHNSON,

Thank you for taking the time to review your recent stay with us. We greatly appreciate your feedback as this gives us the avenue to improve on our guest satisfaction. I am happy to read you like our room accommodations. However, I apologize for any discomfort you experienced caused by the noise challenges. Your feedback has been valuable and will assist us in providing you and our future guests a better experience.

Again, thank you for the candid review and my apologies for the inconvenience. I hope that if you are in the area again you would consider giving us another try.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Kingstown, Rhode Island, United States
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 April 2013

As always, Holiday Inn Express is there where you need it. The concierge was helpful, efficient, and able to accommodate us without a reservation while traveling recently. As non- smokers we appreciate a non smoking room, and a non smoking hotel, but couldn't be choosy when stopping along the road. Despite offering non smoking rooms, the hotel floor where we stayed, third floor, reeks of cigarette smell as soon as the elevator door opens. Thankfully once we closed our room door, turned up the a/c, the smell did not pervade. The room was clean, comfortable, met with Holiday Inn standards. No problems, completely satisfied. But why? Why do they combine non smokers and smokers on the same floor? Why not designate a smoking floor? To divide a floor at the elevator? I guess we are accustomed to non smoking hotels and this one Holiday Inn offering smoking rooms on the same floor was a surprise.

Room Tip: Our room was fine, front of the building. Smoking rooms appear to be divided by elevator; rooms to l...
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  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debra C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portsmouth, Virginia, United States
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 11 April 2013 via mobile

Very nice newer hotel. Nothing overly fancy, but the rooms were clean and didn't smell bad. Really liked the a/c and heat unit. It was very easy to work and did the job. There's a Ruby Tuesdays within walking distance and a wal-mart across the street. Also a Dunkin Donuts about 3/4 of a mile south of this hotel. Beds were comfortable and the pillows were ok. This is probably your best bet if you need a hotel in this area. You could stay somewhere else cheaper but you might regret it from what I've heard from other people that have stayed elsewhere. If I have to go back to this area for work again this holiday inn express will be my choice.

Stayed March 2013, travelled on business
Helpful?
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
223 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 8 April 2013

We travel from NY to the outer banks once or twice a year and typically stay here, making the trip an easy two half-day drive. Reasonably priced and clean, with several restaurants and a small amount of shopping nearby. Certainly wouldn't be a travel destination hotel, but fits the bill perfectly for our need.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank billq-newburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 26 March 2013

After an exhausting day of working on the Eastern Shore, it was time to get some shut-eye.

Throughout the night, guests talking loudly or screaming in the hallway kept waking us up. Calls to the front desk yielded no action on behalf of the staff. The management seemed unable to grasp that the primary purpose of staying at a hotel is to sleep. Instead of moving us to a quieter room, or telling the loud guests to quiet down, the front desk clerk suggested that we put a DO NOT DISTRURB placard on the door to my room, as though that was the problem. Ironically, we had many hours earlier, but those in the hall were oblivious. The noise continued until about 3:30 in the morning.

After a few hours sleep, we were awaked again, this time by the maid entering the room. She acknowledged that she saw the DO NOT DISTURB sign on the door knob, but in her words "it is time to clean the room, so that sign don't matter."

It is one thing for unruly guests to be rude, it is quite another when the staff are no different.

The hotel refused to honor it's "100% satisfaction guarantee." The front desk staff and subsequent discussions with the one of owners revealed an incredibly flippant attitude, despite the fact that we stay at Holiday Inn hotels quiet a bit every year, on business.

If you are traveling down the Eastern Shore, you will find that the staff, rooms and amenities are much nicer at the Holiday Inn in Exmore VA, where we are greeted like old friends, whenever we visit.

In short, the service at the Pocomoke City Holiday Inn was incompetent and terrible. There are countless hotels along the route 13 corridor on points north and south. Surely other hotels want referrals / repeat business and will ensure guests have a pleasant stay.

The only high point of the stay was leaving in the morning.

Room Tip: The hotel would not let us select a room. That was a first! We prefer to be at the end of the hall...
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  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BruceMoosedotCom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Pocomoke City, responded to this review, 12 April 2013
Dear BruceMoosedotCom,

Thank you for taking the time to express your thoughts and concerns. I certainly apologize for for any disturbance you have experienced during your stay. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Pocomoke City

Property: Holiday Inn Express Pocomoke City
Address: 125 Newtown Blvd, Pocomoke City, MD 21851-2700
Phone Number:
Region: United States > Maryland > Pocomoke City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Pocomoke City
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Pocomoke City 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
The Holiday Inn Express Pocomoke City is a 66 room hotel with an indoor heated pool. We offer limited king rooms equipped with whirlpools, for an upgraded room rate. Located 15 miles South of University of MD. Eastern Shore and 30 miles from Salisbury University. 20 miles from Wallops Island /NASA Flight Center & Chincoteague VA. 35 miles from Ocean City MD. We offer complimentary, wireless high speed Internet access in all guest rooms and public areas. We also have Hardwired High speed Internet in all guest rooms. Free deluxe continental breakfast. For your convenience we provide ample free parking for all hotel guests. Whether you're here for business or pleasure, you'll appreciate the friendly and dedicated staff. Close to many restaurants, local attractions, and nearby shopping locations. ... more   less 
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Also Known As:
Holiday Inn Express Pocomoke City Hotel Pocomoke City
Holiday Inn Pocomoke City
Pocomoke City Holiday Inn

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