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“Nice property but no freebies”

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Hilton Washington DC / Rockville Executive Meeting Center
Ranked #4 of 14 Hotels in Rockville
Reviewed 31 March 2014

The hotel is nice and has a very accommodating staff. The room appeared clean but the in room sprinkler was so dust covered that I question if it would work when needed. This is one of those important, but easily overlooked, areas to clean. The bed was comfortable and the towels were nice and thick. Please note, this hotel has interior and exterior rooms, make sure to request the exterior if you like sunshine.

Now for my gripe about this hotel...everything is extra. First you have to pay for parking and this is Rockville, MD..not DC or Philly. If you want to access the WiFi, plan to spend $9.95 to do so unless you are a Hilton Honors platinum (and gold?) level member or an AT&T subscriber. Since I'm not at the required level and I am a Verizon subscriber I figured I'd just use my cell phone. Every attempt to access the web through my phone resulted in a "internet is unstable" message. I have never had this message before. I don't know if the problem was due to being in an interior room or something was intentionally blocking reception but it was irritating to say the least. And finally, plan to overpay for breakfast. Please understand, I could have gone a very few miles north and would have had a free breakfast, free WiFi, and free parking. It's not the only hotel with a close proximity to the metro.

As I said, it's nice but I won't bother going back. I have too many other options.

Room Tip: Unless you like feeling like you are in a cave, outside rooms are quieter and you can see the daylig...
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  • Stayed: March 2014, travelled with friends
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Thank BigVic52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIltonRockville-DC, General Manager at Hilton Washington DC / Rockville Executive Meeting Center, responded to this reviewResponded 7 April 2014

While we greatly appreciate your honest feedback, we do regret to learn that we may have missed this opportunity to welcome you back. We hope you'll take a moment to browse our many hotel packages that we have available online. You may find that our Business Package is the perfect fit for your business or leisure trip. This hotel deal offers complimentary parking, Internet and breakfast daily. We hope you will reconsider and allow us the opportunity to welcome you back to the Hilton Washington DC/Rockville Hotel & Executive Meeting Center.

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Reviewed 28 March 2014

Not what I expect from the Hilton.

The decor etc is definitely past its prime.

But the worst thing was... my first night there, getting out of the bath, I saw a large bug on the bathroom floor. Note that this was during a cold winter...in fact during a snow storm.... so unlikely to be an outdoor insect. IT was gone too fast for me to capture or kill... but it seriously put me off.

The staff did give me a different room ... but I had to ask, they didn't proactively offer.... though it was just down the hall. I was very surprised at how matter of fact they were about it, and that I got no apology at all from management.

And I hardly slept the rest of my time there, worried about bugs.

I've got a week booked at the HIlton Club in Manhattan in May, and I"m seriously hoping this is not indicative of where Hilton service is going.

  • Stayed: March 2014, travelled on business
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Thank NorthAtlanticBlue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIltonRockville-DC, General Manager at Hilton Washington DC / Rockville Executive Meeting Center, responded to this reviewResponded 31 March 2014

Though we are grateful for your review, it is truly disappointing to know that you felt we did not live up to the high standards of the Hilton brand. We hope you'll accept our sincere apologies for any inconveniences that you had to endure during your stay with us. We take the report of potential pest issues very seriously and take immediate and proactive action whenever these concerns are brought to our attention. After further investigation, I can assure you that this was an isolated incident. On behalf of our entire staff, I'd like to extend my deepest apologies. We hope we get another opportunity to restore your confidence in our services.

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Reviewed 24 March 2014

Hubby and I had a great stay here. The room was clean and the furnishings and decorations were well done. Really enjoyed the indoor pool and hot tub! Appreciated the staff being helpful and friendly. We thought the price was a great value (weekend rate), but would've been exceptional had breakfast been included.

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank azaleareds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIltonRockville-DC, General Manager at Hilton Washington DC / Rockville Executive Meeting Center, responded to this reviewResponded 31 March 2014

Thank you for sharing your getaway with us at the Hilton Washington DC/Rockville Hotel & Executive Meeting Center. We are so glad that you and your husband enjoyed a great stay. We do offer a Hilton Bed & Breakfast package, which may be perfect for your next weekend escape with us!

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Reviewed 24 March 2014

Good overall, especially for business. However, on my last stay the shower was not working and required me to redress and call maintnance to repair. I do have to say that they did it very quickly but still it was a bit of an annoyance.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank RUBMW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIltonRockville-DC, General Manager at Hilton Washington DC / Rockville Executive Meeting Center, responded to this reviewResponded 31 March 2014

While we are happy to know that our staff was able to quickly repair your shower, we are truly sorry for any inconveniences and we can understand any frustrations that you must have been feeling at this time. We hope you won't let this incident discourage you from booking another stay at the Hilton Washington DC/Rockville Hotel & Executive Meeting Center.

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Reviewed 23 March 2014

Location is good, close to metro, NIH,FDA is few block away. though other service like restaurant and other things are just standard or below...food quality wasn't good, especially breakfast buffet, doesn't want to pay for it.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Minyoung K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIltonRockville-DC, General Manager at Hilton Washington DC / Rockville Executive Meeting Center, responded to this reviewResponded 31 March 2014

While we are happy that our central location worked out so well for your visit with us, we do regret that your experience in our restaurant fell below expectations. We are saddened that we failed to impress you with our food quality and we hope you'll allow us another opportunity to exceed all expectations during a future visit.

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Reviewed 22 March 2014

Stayed at this hotel while attending a conference there which ended yesterday. Typical of a Hilton property, the consistent comfort/amenities was evident. The room was spacious and clean though the AC unit was a tad noisy for my comfort especially in the wee hours of the morning. The breakfast was fairly good though it pales in comparison to other Hilton properties that I've stayed at. My biggest problem with the hotel (though this is a matter of preference) is it's distance from DC. This of course is ameliorated by the fact that the Metro's Red Line is directly across from the hotel. However, according to the Metro's website, it's about 11 miles to the Dupont Circle stop from the hotel's Twinbrooks stop. So, it's quite a hike to go back and forth. Overall, for the purpose of my trip, this was a perfect hotel.

  • Stayed: March 2014, travelled on business
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Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIltonRockville-DC, General Manager at Hilton Washington DC / Rockville Executive Meeting Center, responded to this reviewResponded 25 March 2014

While we are glad that our hotel met your needs and expectations, we do regret any frustrations or noise disruptions that you encountered during your trip. We appreciate that you've shared your review and feedback with us. As you mentioned, we are just steps away from the Metro Line. We hope any inconveniences that you may have encountered with your travels were minimal and that you’ll consider staying with us again at the Hilton Washington DC/Rockville Hotel & Executive Meeting Center.

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Reviewed 22 March 2014

Attended a 4 day conference at this hotel, one day of which was in DC. The convenience of the Metro stop just out the back door can't be beat. The conference space was large and we were well taken care of by event staff. There were some problems for members of our group who needed accessibility for wheelchairs. I experienced trash receptacles in common areas that were quite stinky and needed to complain twice to get it resolved. My one room suite was a great layout with a spacious bathroom.

  • Stayed: March 2014, travelled on business
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Thank Lolagirl92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIltonRockville-DC, General Manager at Hilton Washington DC / Rockville Executive Meeting Center, responded to this reviewResponded 25 March 2014

We are happy to know that our convenient location to the Metro Line worked out so well for your trip into DC. Thank you for sharing your business visit with us at the Hilton Washington DC/Rockville Hotel & Executive Meeting Center. We do regret that members of your group encountered difficulties during their visit and we appreciate that you've shared your valuable feedback. Thank you for bringing your concerns regarding our trash receptacles to our immediate attention. We apologize for this inconveniences and we hope that you'll book with us again.

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Additional Information about Hilton Washington DC / Rockville Executive Meeting Center

Address: 1750 Rockville Pike, Rockville, MD 20852-1658
Phone Number:
Region: United States > Maryland > Montgomery County > Rockville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Business Hotel in Rockville
#4 Romantic Hotel in Rockville
#4 Family Hotel in Rockville
Price Range: £71 - £195 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Washington DC / Rockville Executive Meeting Center 3.5*
Number of rooms: 315
Official Description (provided by the hotel):
Whether you're planning a getaway weekend to the nation's capital or a business trip to NIH, the Hilton Washington DC/Rockville Executive Meeting Center is the perfect choice. Our richly appointed luxury hotel rooms with one king-sized bed or two queen-sized beds, offers both business & leisure travelers distinctive comfort & luxurious amenities! You'll find us adjacent to the Twinbrook Metro Station, making it an easy train ride to the famous attractions and important offices in the nation's capital. ... more   less 
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Also Known As:
Hilton Washington Dc/Rockville Executive Meeting Hotel Rockville
Hilton Hotel Rockville
Hilton Rockville
Rockville Hilton

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