We stayed at the Hambleton Inn in mid-June 2007. When we made our reservations, we were told that the "NEW" "Master Suite" (not yet on the website) was available. We booked it based on the wonderful description. When we arrived at the Inn, no one was there to greet us. A note said that our "Master Suite (those were the exact word in the notes left for us by Melissa, the Inn Keeper)" was on the 3rd floor. We could tell that the room was Queen 5, the least expensive room, from the website. Sherry, the absentee owner, who said by cell phone that there had been a mistake and sent us to the "Master Suite (MS).” It looked as if someone had just gotten up that morning and quickly left. Turns out it was the night Inn Keeper and that the
"MS" was really his living quarters.
We were never told that the MS was the innkeeper’s living quarters and that we would be sharing the space with him! And when a room change was required, we felt that we were victims of a bait and switch. Melissa's note clearly states that the "Master Suite" is on the 3rd floor and no one explain the room change to us until we noticed.
Q5 is a charming, private room. However, you need to walk in the room with your head down. The bathroom is across a hall you must cross being exposed to anyone coming up the stairs. But, we decided to stay in Q5. The MS just wasn't worth the extra money.
There are clearly communication problems between the innkeepers and the owner, as each told us that fault was the others’. Any other explanation can only be that we were victims of a "bait and switch."
There was an almost $200 difference in the cost of the 2 rooms. Both
Sherry and Melissa promised that our credit card would be re-credited
immediately. 3 weeks after our stay, the credit had not been made. I
emailed Sherry who relied that the credit would be made "right away."
2 days later, it had not been made; I sent another email. Only then did she put through the credit.
- Official Description (provided by the hotel):
- The Hambleton Inn is a small personal Bed and Breakfast located on the water in the harbor of Saint Michaels, Maryland ... more less
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- Also Known As:
- Hambleton Inn St. Michaels, Maryland