We are in town visiting family and since we are traveling with a 1-year-old, wanted a suite so that we could put her to bed early. I booked via the website and chose a premium one - bedroom suite with king bed instead of the studio suite, so that we would have a separate bedroom. I called the hotel a few days before arrival to request a pack and play for the baby, so they had my reservation on file at that point.
When we arrived, they could not find my reservation until I gave the confirmation number. They said that there had recently been changes to the website that was causing problems with reservations. One of these changes, apparently, was the promise of one-bedroom suites, which this hotel does NOT have. They only have studios, which are basic hotel rooms with a galley kitchen. They call them suites but I can't imagine why. There were clearly a number of groups in the lobby having the same problem.
Additionally, since they couldn't find our reservation, they gave us the only room left, which has a queen bed instead of a king. It also has a shower but no bathtub, which is inconvenient for bathing a child.
Finally, we were disappointed to learn that the pool does not open until 10 am (which is not stated on the website) as we had planned to start the next morning with a swim.
The front desk staff was very nice but that does not make up for the fact that we did not get the room we booked. This is not a good option for family groups and I would not return.
- Official Description (provided by the hotel):
- The Homewood Suites by Hilton(R) Silver Spring hotel provides suites with fully equipped kitchens and complimentary internet access, complimentary breakfast and dining options, and a fitness room and heated indoor pool and whirlpool. Whether you're staying for a few days, weeks or months, our hotel will make you feel at home. Located in pedestrian-friendly downtown Silver Spring, this extended stay hotel is only three blocks to the Silver Spring Metro station and just steps from restaurants, shops, theaters and nightlife venues. Ride our local shuttle to nearby businesses such as Discovery Communications, the American Film Institute, United Therapeutics and the Food and Drug Administration. The hotel is also close to the Washington DC metro region's Filmore Club/Live Nation, National Mall and Smithsonian Institution Museums. ... more less
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- Also Known As:
- Homewood Suites Silver Spring Hotel Silver Spring