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“Family Reunion”

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Hilton Garden Inn Silver Spring North
Ranked #1 of 12 Hotels in Silver Spring
Certificate of Excellence
Queens, New York, United States
1 review
“Family Reunion”
Reviewed 19 June 2014

We have family at Maryland, and family from Miami were visiting them so we decide to ttravel to Maryland to get together all of us. We have a nice and wonderful experience and time. all the kids had a great time visiting all Monuments at Washington DC. The distance from the hotel was short, so we enjoy all day. We have a great time the whole weekend. Thanks for all the attention we received at the Hotel.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Maria C M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristy N, General Manager at Hilton Garden Inn Silver Spring North, responded to this review, 20 June 2014
We are so happy we were apart of your family reunion!! We are looking forward to your next trip to Maryland!

Thank you,
Kristy Nase
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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560 reviews from our community

Traveller rating
    310
    166
    51
    19
    14
See reviews for
192
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
1 review
Reviewed 16 June 2014

This property was the best I've stayed so far. The staff was wonderful and were very helpful, I would definitely stay again. The rooms are very clean and lobby looked amazing, very cozy and welcoming. I missed breakfast one of my days and they were helpful enough to make something for me.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gloria B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristy N, General Manager at Hilton Garden Inn Silver Spring North, responded to this review, 20 June 2014
Thank you, Gloria B. for the great review!!! We are looking forward for your next stay with us!

Thank you,
Kristy Nase
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hague, United States
1 review
Reviewed 11 June 2014

Everyone we dealt with were very helpful and polite. The rooms were clean and the amenities were satisfactory. The lobby was attractive and the treats left out for guests were nice. Love the Keurig's! We did not have time to enjoy the hotel amenities because we were attending a funeral.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Carol E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristy N, General Manager at Hilton Garden Inn Silver Spring North, responded to this review, 12 June 2014
Thank you for staying with us Carol! We are looking forward to your next visit to Silver Spring!

Thank you,
Kristy Nase
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
torrance, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 June 2014

This Hilton is a bit removed from the center of Silver Springs but if transportation isn't a problem then it is worth staying here. The staff are friendly, helpful and informed. The lobby is nice; the rooms clean; the beds excellent. If I am back in the D.C. area I will stay here again.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Peter P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristy N, General Manager at Hilton Garden Inn Silver Spring North, responded to this review, 12 June 2014
What a nice review!! Thank you, Peter P. We look forward to your next visit with us!

Thank you,
Kristy Nase
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nunya, United States
1 review
Reviewed 9 June 2014

Had to stay here for work - The first night I got there they had over sold the rooms. We were looking for a room at one o'clock in the morning. The guy at the front desk called other area hotels and got a room fairly quickly - but at 1AM I was ready to crash for the night. The next day we went back and they were able to get us in a room - I heard from other business associates that they were not able to get a room that night. They really need to be careful with over booking and should notify people with open reservations, when they know they have reached their capacity. Once I got a room I was placed in a room next to the Air conditioner. It was very noisy - I was able to sleep because I had only had 3 hrs of sleep the night before. The hotel is very nice, like the other Garden Inns but they have an oppertunity to improve, by being proactive when they over book guests.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Raelynne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristy N, General Manager at Hilton Garden Inn Silver Spring North, responded to this review, 12 June 2014
Good Morning Raelynne S.,

Thank you for this feedback. You are absolutely right about us being proactive if the hotel is overbooked. I sincerely apologize that we were unable to accommodate you on your first night with us. Since the issue we had a front desk meeting ensuring that this issue does not happen to a future guest. Please contact me directly the next time you are coming to the Silver Spring area.

Thank you,
Kristy Nase
General Manager
301-622-3333
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Middletown, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 June 2014

I stayed one night for a work trip. The bed was supposed to be adjustable but the dial was not working. The feather pillows were not comfortable to sleep on and there were no other types of pillows in the closet (as some other hotels provide). So, it was a tough night's sleep but, overall, the room was very clean and the staff was friendly.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Stacey G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristy N, General Manager at Hilton Garden Inn Silver Spring North, responded to this review, 12 June 2014
Thank you for your feedback. Since your review my maintenance team was able to fix the adjustable knob on the Sleep System bed in that room. I do apologize that you were not able to get a good nights rest. When you are visiting the Silver Spring area again please call me directly and I will make sure your stay is one of the BEST!
Thank you,
Kristy Nase
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, United States
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 7 June 2014

The facilities are well managed with care to provide excellent services and environment. Special care is extended to insure you are comfortable, satisfied and attended to while a visitor. Special attention given when needed for meet needs and/or expectations.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Dennis T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristy N, General Manager at Hilton Garden Inn Silver Spring North, responded to this review, 10 June 2014
Thank you Dennis T. for this AWESOME review!! We strive on giving the best customer service and your review let us know that we are doing just that!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Silver Spring North

Property: Hilton Garden Inn Silver Spring North
Address: 2200 Broadbirch Dr, Silver Spring, MD 20904-1949
Phone Number:
Region: United States > Maryland > Montgomery County > Silver Spring
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#1 Family Hotel in Silver Spring
#1 Best Value Hotel in Silver Spring
#1 Business Hotel in Silver Spring
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn Silver Spring North 3*
Number of rooms: 107
Official Description (provided by the hotel):
Located less than 25 minutes from downtown Washington DC, Hilton Garden Inn Silver Spring is the closest hotel to the FDA's White Oaks campus and near the University of Maryland. Our hotel features convenient amenities such as an onsite restaurant, free property-wide WiFi and a 24-hour pantry with snacks, sodas and sundries. Each spacious guestroom features the Garden Sleep System beds, flat-screen TV, large workspace with ergonomic chair and hospitality center with a coffeemaker, mini-fridge and microwave. Guests will enjoy our fitness center and our close proximity to Baltimore/Washington International and Ronald Reagan National Airports. ... more   less 
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Also Known As:
Hilton Garden Inn Silver Spring North Hotel Silver Spring

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