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“Needs work but no complaints”

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DoubleTree by Hilton Hotel Washington DC - Silver Spring
Ranked #5 of 12 Hotels in Silver Spring
San Jose, California
Level 2 Contributor
7 reviews
5 hotel reviews
“Needs work but no complaints”
Reviewed 20 June 2014

The hotel does need a little work but overall, we were very happy with the service. We checked in late and requested a room away from the elevator as other reviewers suggested. They only had one right at the elevator so we got upgraded to a suite. Very happy with the accommodations. The room was big, clean and comfortable. The staffs were nice and polite. Wonderful, convenience location. No complaints here.

Room Tip: Spend a little more money and get a suite.
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  • Stayed June 2014, travelled with family
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Helpful?
Thank Ivy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jimsalvo, General Manager at DoubleTree by Hilton Hotel Washington DC - Silver Spring, responded to this review, 23 June 2014
Thanks for the nice review and please keep us in mind should your travels bring you back our way...
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (122)
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English first
Valley Stream, United States
1 review
Reviewed 19 June 2014

Great service, clean room - yummy cookies. Plenty of towels already in the room. Billing mistake corrected immediately and with a smile. Forgotten item quickly retrieved. We had a suite which was very roomy and nicely arranged. Would stay here again since they give a nice AARP room discount.

  • Stayed June 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Michelle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jimsalvo, General Manager at DoubleTree by Hilton Hotel Washington DC - Silver Spring, responded to this review, 23 June 2014
Glad you enjoyed your stay with us and hope to see you return again soon!
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Richmond VA, United States
1 review
Reviewed 19 June 2014

The folks at the front desk were great. Very attentive. The room was a bit small & the bathroom had a slight mildew smell. There are no vent fans in the bathroom which may contribute. I made the front desk aware when we left & they said they'd jump right on it.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Andy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jimsalvo, General Manager at DoubleTree by Hilton Hotel Washington DC - Silver Spring, responded to this review, 23 June 2014
Thanks for the review and notes about the staff. Hope to see you return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia, USA
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 18 June 2014

I stayed for two nights on business and agree with other reviews, this property needs work. The positives of my stay was the staff. The night manager who checked me in (I regret that I don't remember his name) provided great customer service! The employees of the hotel were all very nice, so no complaints there. The valet personal were very efficient, and nice as well. The room was very outdated though. The room was missing an ironing board, the coffee maker was missing the water cover (could not make coffee as it was not sanitary), and the bathroom showed signs of mold. The pillows on the bed were not at all comfortable, leading to a very underwhelming stay. If not for the staff at his hotel, I would not be back.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank dgdclexi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jimsalvo, General Manager at DoubleTree by Hilton Hotel Washington DC - Silver Spring, responded to this review, 19 June 2014
Thank you for taking the time to recognize our staff and will certainly review the shortcomings with our housekeeping department as all of these items should have been taken care of before the room was assigned. I do apologize and hope to see you return.
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New Jersey
Level 5 Contributor
69 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 18 June 2014

I'm a high level Hilton Honors customer. I expect Hilton properties to be well maintained and well appointed. Sadly, this Double Tree not only does not meet Hilton standards, but is in urgent need for a total gutting. This hotel is a disgrace to the Hilton name. For starters, the room sofa was well worn and dirty. The bathroom fixtures were pathetic. The sink was cracked. The faucets were not lined up. The shower water pressure was poor. The room clock did not work. The bedroom phone did not work. A lightbulb was blown. The TV turned on mysteriously at 6:30 am. There was lots of squeaky noise was the floor above. The hallways are drab, as is the lobby. All in all, this hotel is pathetic. Being a Hilton regular, somehow this hotel has escaped all quality control.

Room Tip: Just avoid this hotel.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank NJSojourner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jimsalvo, General Manager at DoubleTree by Hilton Hotel Washington DC - Silver Spring, responded to this review, 19 June 2014
I do apologize for all of the issues you encountered during your recent stay as that is certainly not the standard we wish to present to our guests. I have shared your review with various members of our team and hope you allow us another opportunity to regain your trust. We do value your business.
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Travellers are raving about these Silver Spring hotels

Bethlehem, United States
2 reviews
Reviewed 18 June 2014

Great hotel and very convenient to the Metro and easy trip to DC -- hotel front staff was excellent and extremely helpful. Clean rooms and easy parking also. A real gem in the Hilton chain and priced right.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank David S R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jimsalvo, General Manager at DoubleTree by Hilton Hotel Washington DC - Silver Spring, responded to this review, 19 June 2014
Thanks for the nice post and hope to see you return soon should your travels take you back our way!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 18 June 2014

This hotel was very nice, I stayed with my husband for one night for a banquet. We were greeted very nicely at the front desk, the rooms are a pretty big and they also gave us complimentary cookies as an added bonus to our stay. We allso had express check out-they slid the bill under the door and I was all set it was nice to not have to deal with check out.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 520natashaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jimsalvo, General Manager at DoubleTree by Hilton Hotel Washington DC - Silver Spring, responded to this review, 19 June 2014
Thanks for the great review and hope to see you return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Washington DC - Silver Spring

Property: DoubleTree by Hilton Hotel Washington DC - Silver Spring
Address: 8727 Colesville Rd, Silver Spring, MD 20910-3903 (Formerly Hilton Washington DC/Silver Spring)
Phone Number:
Region: United States > Maryland > Montgomery County > Silver Spring
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 12 Hotels in Silver Spring
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Washington DC - Silver Spring 3.5*
Number of rooms: 248
Official Description (provided by the hotel):
Our DoubleTree hotel in Silver Spring, MD is located near a lively entertainment district, the Metro Red Line commuter rail, and Interstate 495/Capital Beltway. Walk or take our hotel shuttle to the restaurants, shops and entertainment venues in downtown Silver Spring, or ride the Metro commuter train - only two blocks away - to Washington DC. Discover Silver Spring's pedestrian-friendly downtown. The hotel is close to the American Film Institute's Silver Theater, Round House Theatre, Discovery Communications, FDA, NOAA, Howard University, NIH and Walter Reed. Stay within 45 minutes of Washington National Airport and the Baltimore/Washington International Airport and Washington Dulles International Airport. The DoubleTree by Hilton Hotel Washington DC-Silver Spring features modern guest rooms and suites, each with complimentary WiFi, work desks and natural stone bathrooms. Upgrade to a suite for a deluxe private room, separate living area, and walk-in closet. Maintain your exercise routine in our heated indoor pool and fully equipped fitness center. ... more   less 
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Also Known As:
Hilton Silver Spring
Silver Spring Hilton

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