First the nice things about this place. Well, the location is great, just few blocks away from the heart of Silver Springs, which is very convenient for dining or entertainment. And there are public parking lots very nearby, so you won't really need to pay for the valet parking during weekends (free parking weekends in the public parking lots); Room was expected, Double Tree standard, which is comfortable enough.
The problem is that the staff is not doing its job well...
Our reservation was not in their system when we checked-in, which is due to the fact that the fax file was not picked up by the staff (we booked it through a third party web site, so they were supposed to fax our information to the hotel, which they did, but the staff apparently did not check there faxing machine that often). Then they denied us with our breakfast request, which we also booked and somehow they didn't see clearly on the fax they received... So this went back-and-forth several times, and the website had to fax the hotel again to confirm everything, and it was not pleasant. But I have to say that throughout this whole process, their attitude was very kind, my complaint is only about the staff didn't do their job well, not that their hospitality.
Overall I think the infrastructure is good, just that the service needs some improvement.
- Official Description (provided by the hotel):
- Our DoubleTree hotel in Silver Spring, MD is located near a lively entertainment district, the Metro Red Line commuter rail, and Interstate 495/Capital Beltway. Walk or take our hotel shuttle to the restaurants, shops and entertainment venues in downtown Silver Spring, or ride the Metro commuter train - only two blocks away - to Washington DC. Discover Silver Spring's pedestrian-friendly downtown. The hotel is close to the American Film Institute's Silver Theater, Round House Theatre, Discovery Communications, FDA, NOAA, Howard University, NIH and Walter Reed. Stay within 45 minutes of Washington National Airport and the Baltimore/Washington International Airport and Washington Dulles International Airport. The DoubleTree by Hilton Hotel Washington DC-Silver Spring features modern guest rooms and suites, each with complimentary WiFi, work desks and natural stone bathrooms. Upgrade to a suite for a deluxe private room, separate living area, and walk-in closet. Maintain your exercise routine in our heated indoor pool and fully equipped fitness center. ... more less
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- Also Known As:
- Hilton Silver Spring
- Silver Spring Hilton