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DoubleTree by Hilton Hotel Washington DC - Silver Spring
Ranked #5 of 12 Hotels in Silver Spring
Level Contributor
3 reviews
“Location and Value”
3 of 5 bubbles Reviewed 19 August 2014

I recently spent 4 nights here with my family. The location of this hotel could not be better. It is super convenient to DC and the Silver Spring area has lots of great attractions of it's own. While there, we dined at a great sushi and Vietnamese restaurant in addition to picking up some quick fast food - all walking distance. Plus our teenaged guest was able to walk to shopping. The area seems safe and clean and is very well appointed.

As many reviewers have pointed out, this particular hotel is a bit worn around the edges. I would agree. Hilton would do well to spend some funds on repair and updating. However, despite its' age and the obvious wear and tear, the hotel is relatively clean.

As for the room, even in a larger "suite" the bathroom was virtually "standing room only" - for one. The room itself was clean, attractive and relatively spacious and the daily housekeeping staff kept it that way. Maintenance requests were handled quickly, but inconsistently and a bit sloppily (a squeaky door was oiled, but others in the unit were left untouched - why not check all doors while there? - and stains were left on the wall from the application of oil - a shame in an otherwise clean room).

The staff was hit or miss. Either super helpful, polite and professional -- or not. And it was either prompt - or very much not . Overall, service was extremely inconsistent, sometimes moment to moment. This must be a frustration for the high performers - of whom there are quite a few. Perhaps great employees should be paired with others to promote consistency. Training and recognition programs might be enhanced - or implemented - to bring everyone to the same place as concerns service.

Overall, despite the obvious hiccups, I would recommend this hotel for it's fantastic location and accessibility and extremely competitive pricing. If you are a family watching your vacation funds, not in a terrible hurry, do not require luxury or top notch service, but want a clean and safe place to stay that is close to all you want to do and see this is a great choice.

  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deborah Duncan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jimsalvo, General Manager at DoubleTree by Hilton Hotel Washington DC - Silver Spring, responded to this review, 20 August 2014
Thank you for your candid comments and am happy that you enjoyed your stay with us. We do have many newer team members in training and do appreciate your patience during your recent visit with some of the smaller misses. As we continue to train the newest additons, our expectation is that their service levels match those that have been with us for some time. Hope your travels take you back our way soon!!!
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1,002 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Montgomery, Alabama
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 19 August 2014 via mobile

Adaira and Olorina at the front desk exemplify customer service. They are competent and capable. They remember your name. They are proactive. They never act off put when a guest (me) interrupts them repeatedly on a Tuesday morning while getting ready for meetings. These ladies made my day and I truly appreciate them.

Stayed August 2014, travelled with friends
Helpful?
Thank curtisabrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jimsalvo, General Manager at DoubleTree by Hilton Hotel Washington DC - Silver Spring, responded to this review, 20 August 2014
Thanks for your review and so happy to hear that our ladies at the desk took such good care of you. Hope to see you return soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maryland, United States
2 reviews
4 of 5 bubbles Reviewed 19 August 2014

Good experience at Doubletree. Morning breakfast was very nice. The room was nice. Front desk help was good. I would entertain returning to this location. The only issue was with the slowness of the valet even when calling for your car 5-10 minutes before leaving the room.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Cynthia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jimsalvo, General Manager at DoubleTree by Hilton Hotel Washington DC - Silver Spring, responded to this review, 20 August 2014
Thanks for the post and positive comments about the property - will certainly share with the team. I do apologize for the slight delay in retreiving your car through the valet, hope it did not cause too much of an inconvenience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Valley Stream, New York
Level Contributor
102 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 14 August 2014 via mobile

Stayed here for one night on a road trip , with my husband. We pulled in late at about 3am. Had called from the road and staff said they had availability. Hotel is located about 5- 10 minutes off 95 .Front desk was very pleasant, and when we arrived they offered us free (valet)parking and a discount on the room. Room was nicely furnished , clean and very comfortable , bathroom was on the small side but spotless , no complaints. Enjoyed our one night here perfect place to rest during our road trip, quiet , comfortable and good value.

Stayed August 2014, travelled as a couple
Helpful?
Thank golizzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jimsalvo, General Manager at DoubleTree by Hilton Hotel Washington DC - Silver Spring, responded to this review, 16 August 2014
Thank you for your post and glad you enjoyed your stay with us. Happy to hear your found the staff accomodating and the room to your liking....
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 13 August 2014

In an effort to beat the high cost of hotels in Washington, DC we decided to look outside of the capital and found the Double Tree in Silver Springs, MD. The cost of the room and parking made it a decent deal and the location was right near a bunch of chain and ethnic restaurants, retail shops, movie theaters and even a Whole Foods grocery store. The Metro was a bit of a walk but my son, his wife and twins had no problem with the distance (the hotel said it was a "few" blocks but that was a stretch). The Metro buses stop right in front of the hotel and the people who work at the hotel were very clear, concise and friendly when giving us options on how to get to all the tourist attractions. The rooms were clean and comfortable. We stayed in a suite and it would have been nice to have an extra bathroom instead of a huge closet but for the most part the room was great. There were two restaurants on site but it would have been nice for the site to have breakfast since many Double Trees do offer it. I also would have liked to see some menus for local restaurants that delivered. I would highly recommend this location for families, solo travelers or couples. It is secure, the employees are polite and accommodating and the facilities were clean and comfortable.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank patt678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jimsalvo, General Manager at DoubleTree by Hilton Hotel Washington DC - Silver Spring, responded to this review, 14 August 2014
Thank you for the wonderful comments about the hotel and staff. Please keep us in mind should your travels bring you back our way.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bowie, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 August 2014

The service that I received at Double Tree was great!!! I had a wonderful time staying in my newly renovated room. It was very exceptional. My only complaint about the room was that there was a drainage issue in the bathtub. It felt like I was bathing in a lake. But upon speaking to an associate, they did apologize and gave me some money back. The room was beautiful and more than I could have asked for. I would definitely recommend this hotel not only for the great stay but also for the location. Downtown Silver Spring is where it is at, how much can you ask for.

  • Stayed August 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Bunmi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jimsalvo, General Manager at DoubleTree by Hilton Hotel Washington DC - Silver Spring, responded to this review, 14 August 2014
Thanks for the great review and glad the staff took such good care of you. Hope to see you return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia Beach, United States
Level Contributor
3 reviews
3 hotel reviews
2 of 5 bubbles Reviewed 12 August 2014

I have stayed at Double Trees in other state and found them to be very present and inviting. Unfortunately, this time I was extremely surprised at this one. The front desk was courteous but unorganized... There were three individuals there walking across each other(with corded phones) attempting to fulfill requests, check-ins, etc. with no attempts to properly route customers waiting to be checked in or otherwise. When I got to my room the paint was peeling off the doors/areas where there was a futile attempt to cover distressed areas without proper preparation so that the paint would adhere to the surface properly. I found this out after inspecting my suit jacket and pants to find peeled pieces of latex semi-gloss paint on them and wondering where it had come from. My tv didn't work properly and after the feeble efforts of maintenance I was only able to watch NFL network and constant reruns of Brazilian Butt lift, P90X/T25. Moreover, my remote controls (tried to replace several of them) didn't work. And to top it all off, the place was booked solid so, they couldn't change my room. I was happy to get out of there.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Ricky L V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jimsalvo, General Manager at DoubleTree by Hilton Hotel Washington DC - Silver Spring, responded to this review, 14 August 2014
Thanks for taking the time to post your review and do apologize that your stay was not up to expectations. I have personally reviewed your comments with my staff accordingly. I hope you allow us another chance to service your travel needs as your experience is certainly not the norm.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about DoubleTree by Hilton Hotel Washington DC - Silver Spring

Property: DoubleTree by Hilton Hotel Washington DC - Silver Spring
Address: 8727 Colesville Rd, Silver Spring, MD 20910-3903 (Formerly Hilton Washington DC/Silver Spring)
Phone Number:
Region: United States > Maryland > Silver Spring
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 12 Hotels in Silver Spring
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Washington DC - Silver Spring 3.5*
Number of rooms: 248
Official Description (provided by the hotel):
Our DoubleTree hotel in Silver Spring, MD is located near a lively entertainment district, the Metro Red Line commuter rail, and Interstate 495/Capital Beltway. Walk or take our hotel shuttle to the restaurants, shops and entertainment venues in downtown Silver Spring, or ride the Metro commuter train - only two blocks away - to Washington DC. Discover Silver Spring's pedestrian-friendly downtown. The hotel is close to the American Film Institute's Silver Theater, Round House Theatre, Discovery Communications, FDA, NOAA, Howard University, NIH and Walter Reed. Stay within 45 minutes of Washington National Airport and the Baltimore/Washington International Airport and Washington Dulles International Airport. The DoubleTree by Hilton Hotel Washington DC-Silver Spring features modern guest rooms and suites, each with complimentary WiFi, work desks and natural stone bathrooms. Upgrade to a suite for a deluxe private room, separate living area, and walk-in closet. Maintain your exercise routine in our heated indoor pool and fully equipped fitness center. ... more   less 
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Also Known As:
Hilton Silver Spring
Silver Spring Hilton

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