We have been to the Blue Heron a few times and this year the service wasn't what we expected on our last visit. I couldn't get Regan, the manager, to call me back and had to email or call 4 or 5 times to get a reservation. If we hadn't had such a great experience in years past, I would have given up. We realized at dinner time that the restaurant was closed for a private party and just closed completely the next night so we couldn't eat there this time. I would have expected staff to tell us in advance rather than us finding out at dinner time both nights. Our room was never cleaned or serviced and I had to go find toilet paper in a supply closet. We did get breakfast but it wasn't good and certainly wasn't the amazing meal we had on out previous visits. Most of the time you come in and the place is just empty and there is no staff to be found. I like the rooms, giant balcony, view, and location. It is a beautiful property and the rooms are pretty and clean upon arrival but the rates are too high for this type of service. I'll stay there again (maybe not right away) and hope it gets back to the standard that it was before.