We have been on several whale watches from other locations and companies; this establishment provided an experience that is as good as most, and better than some. Be aware of what you are getting and why, and you will have a good experience (or choose someplace else). Here is what to be aware of:
PARKING is difficult in the area of the whale watch due to space and businesses competing for parking; in order to guarantee spaces and safety and because the other nearby establishments are harsh about not letting whale watch patrons park, the whale watch operates their own parking at $15 - do not be surprised by this and understand why it needs to be, and it won't hurt your experience; not knowing in advance or understanding, and it can really put a damper on your experience from the first moment.
THE BOAT is larger than most that I have been on for whale watch purposes. This has positives of allowing spacious and varied comfortable seating options during the trip and providing ample space for those who want to be in each seating situation (upper deck indoors, upper deck outdoors, lower deck); it however has the negatives of meaning a larger number of people can fit on the boat making the watch moments more crowded, and a much greater need for many people (particularly shorter and younger) to scamper back and forth between sides trying to get glimpses. I recommend parking yourself on one side of the boat to stake out a good piece of railing real estate, and then avoiding the temptation to dash to the other side of the boat... the captain turns the boat often and both sides of the boat end up with good viewing opportunities.
THE TRIP is four hours, which includes about an hour of travel time in each direction. This can seem a nuisance unless you (a) consider the equal or greater traffic at times trying to drive up the cape, and (b) enjoy the boat ride along the cape, with a few sights such as lighthouses along the way.
THE CREW included: a narrator who spoke about the science of the whales (and occasionally made mediocre or stupid jokes such as picking on the New York Yankees for no apparent reason except this is Massachusetts), two volunteer marine biologist interns that circulated throughout the boat to answer questions and offer children the opportunity to feel a sample of whale baleen (this is an almost universal whale watch feature), and a videographer who was there to record the whale watch and offer DVD purchases (but whom was refreshingly non-pushy and spent most of the non-whale-intense time talking with passengers and sharing what she knows as well), in addition to the galley and ship crew (a small and simple snack bar is available)... small bags, non-alcoholic drinks contained in anything except glass, and food all ARE allowed, and we appreciated that; we brought our own water, snacks, and sandwiches, which helped to keep the adventure's cost down.
THE WHALES on our watch were fantastic. We saw several humpback whales, including a humpback calf "playing" right next to the ship for a little while doing very adorable tail flip splashes; the adult humpbacks were observed in feeding behavior. We also saw at least four or five finback whales during the final part of the watch, saved for last because although they are interesting to see (second largest animal on planet), their behaviors make there less to observe from a whale watch boat than the humpbacks.
In all, our experience was very positive, even if not perfection. I strongly feel that as long as you know about the parking in advance and don't have sticker shock from the ticket price (about $50/person), and if you know how to make the most of your trip (bring approved food/drink onboard from home; ask questions; stick to one side to reserve some railing rather than running back and forth), this is an above average choice for your whale watch experience.
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