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“Wedding” 5 of 5 bubbles
Review of DoubleTree Hotel Boston/Bedford Glen

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DoubleTree Hotel Boston/Bedford Glen
Ranked #1 of 3 Hotels in Bedford
Certificate of Excellence
GreenLeadersBronze level
Leland, United States
1 review
“Wedding”
5 of 5 bubbles Reviewed 2 August 2014

Our daughter chose the Double Tree for a wedding location. The location is excellent, hotel rooms available and dining too. All of the guests enjoyed the wedding. Everyone worked to make the wedding experience delightful.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mr S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lynne_luongo, General Manager at DoubleTree Hotel Boston/Bedford Glen, responded to this review, 4 August 2014
Thank you so much. I am truly blessed to have such a great team. I hope you enjoyed your "Father of the bride" limelight and had a wonderful time as well as your guests.
Lynne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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947 reviews from our community

Traveller rating
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    37
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (111)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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English first
Toronto, Canada
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 31 July 2014 via mobile

I booked this hotel through priceline so the deal was very good to start with. Their cookies at check in was a great gesture (i asked for another cookie at checkout too lol). The room was spacious and very well kept, bathroom was probably the cleanest and most renovated i have seen for a 3.5 stars and probably even better than other 4 stars! They had a complimentary shoe shining service (which i thought was a great add-on for business travellers) lcd screen tv and a huge desk. I would definitely recommend staying at this doubletree whether its for business, shopping (its less than 10 mins from Burlington Mall), or if you are visiting Boston (which was our case) its 15 mins from Alewife station which you park your car for $7 for the whole day.

Stayed July 2014, travelled as a couple
Helpful?
Thank Ramy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lynne_luongo, General Manager at DoubleTree Hotel Boston/Bedford Glen, responded to this review, 4 August 2014
I am so glad that you enjoyed your stay with us! Please visit again when you can.
Lynne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 30 July 2014

This hotel was nice enough, but the A/C in our room cooled the air but did nothing to reduce the humidity. The humidity level was so high that our sheets and comforter felt really damp and made sleeping impossible.The attendant at the front desk told us that she'd "let them know."

  • Stayed July 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank 263wilbertc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lynne_luongo, General Manager at DoubleTree Hotel Boston/Bedford Glen, responded to this review, 4 August 2014
I am very sorry that your room felt humid. Our engineering team did receive the room number from our front desk agent and replaced the AC unit. Thanks for letting us know.
Lynne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cranston, United States
2 reviews
4 of 5 bubbles Reviewed 30 July 2014

My Fiancé and I went for the weekend. It is a nicely kept hotel. very clean and most of the staff is very friendly. The restaurant is very good, and their drinks are delicious. The pool/hot tub/sauna is nice. overall a nice stay, minor details at the time we stayed, but we had a very nice time. So I guess that is all that matters. Plus you are only 20 mins away from Boston and you are paying a lot less for the stay!

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Alejandra C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lynne_luongo, General Manager at DoubleTree Hotel Boston/Bedford Glen, responded to this review, 4 August 2014
Thank you very much!
Lynne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
long island, ny
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 29 July 2014

This is a great alternative to staying in Boston. The hotel is clean and comfortable and parking is easy. The bed is really the best part, super comfortable. We've stayed here many times and will again.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank beth84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lynne_luongo, General Manager at DoubleTree Hotel Boston/Bedford Glen, responded to this review, 30 July 2014
Thanks very much! See you again.
Lynne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
1 review
3 of 5 bubbles Reviewed 28 July 2014

I stayed in this hotel multiple times, and in most cases more than few nights. Hotel is near many business areas, and mostly cater to business travelers. It is convenient that way, offers free wifi and parking and it has a shuttle if you are not driving which would not be likely. There is a restaurant in the hotel and within 1 mile there are few others. There is also a large mall within couple miles. So overall it is convenient.

Rooms are a bit musty, I know that they were renovating parts of the hotel, but never stayed in that section. The hotel is a real maze, they are now even giving people the blueprints, that being said I was lost AGAIN in the building. Pool is small and filled with kids, no idea how since there are not that many families. I did not try the gym.

Now about service. Front desk is OK, not the best but housekeeping is the worst I ever saw in any hotel. They were always bad, but during this trip they were unbearable. First of all I thought they did not have enough staff because your room will not be cleaned until late pm, even if you call up front desk. And each day they will forget something, no soap, no toiletries, no water... every single time. But this trip was even worse. I checked in Thursday around 1 and they were constantly talking in very loud voice in the hallway. I finally called front desk and here is the answer "it is almost 4pm, they will leave soon anyway". Acceptable? Same thing the next 2 days, those people do not shut up. You barely notice the housekeeping in most hotels, not here. I had a busy day and I asked front desk if they could clean my room when I was out, and they said they would send someone over, guess what noone ever showed up, so no cleaning for 2 nights. If you will end up spending time in the room during the day, I do not recommend this hotel.

Room Tip: The hotel is like a maze, so try to be close to one of the parking lots.
See more room tips
  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Service
Helpful?
Thank NicollierNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lynne_luongo, General Manager at DoubleTree Hotel Boston/Bedford Glen, responded to this review, 30 July 2014
Your comments are very disappointing to me. Especially to see you write that the housekeeping is always bad. We receive such high marks, generally, I am perplexed as to why you have had such a bad experience. And it appears, on more than one occasion. I take these type of comments to heart and will surely follow up with my Director of Operations.
Thanks for still giving us a 3.
Lynne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Valdez, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 25 July 2014

Very nice hotel, please get all details before agreeing to contract. We were told over the phone breakfast was included. when we got there we were told no breakfast was included. We reported the issue to the front desk and nothing was done about it. We were offered 2 cookies.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Anna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lynne_luongo, General Manager at DoubleTree Hotel Boston/Bedford Glen, responded to this review, 30 July 2014
I'm sorry that there was confusion regarding the breakfast package. Obviously a need for some more training there. Thanks for letting me know.
Lynne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree Hotel Boston/Bedford Glen

Property: DoubleTree Hotel Boston/Bedford Glen
Address: 44 Middlesex Tpke, Bedford, MA 01730-1404
Phone Number:
Region: United States > Massachusetts > Bedford
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Bedford
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree Hotel Boston/Bedford Glen 3.5*
Number of rooms: 281
Official Description (provided by the hotel):
Just a half-hour outside Boston, the hotel's rates and amenities make it a great family choice. ... more   less 
Reservation Options:
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Also Known As:
Doubletree Hotel Boston
Doubletree Bedford
Bedford Doubletree

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