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“Bedford HS Classes of the 70's Reunion”

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DoubleTree Hotel Boston/Bedford Glen
Ranked #1 of 3 Hotels in Bedford
Certificate of Excellence
GreenLeadersBronze level
Reviewed 20 August 2014

I attended the reunion as a member of the Class of 71.. My room was excellent, the only thing I can say about the hotel I did not like was walking around the maze, to get anywhere.... Prices were about average....although higher than what I am used to up here in Maine. Thank you again. Staff were very friendly!

  • Stayed: August 2014, travelled with friends
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Review collected in partnership with DoubleTree by Hilton
Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lynne_luongo, General Manager at DoubleTree Hotel Boston/Bedford Glen, responded to this reviewResponded 21 August 2014

Thank you for your comments and you are right, this is a very large hotel. I hope you had a great time at the reunion, we have received a lot of nice comments. Hope to see you again!
Lynne

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564 - 570 of 1,083 reviews

Reviewed 19 August 2014

We thought we would try a Doubletree this vacation, so we stopped here for two days on our way to Maine. This two day stop was so refreshing, we could have easily spent our entire two week vacation here. We so much loved this property that we are already planning a trip back. If you like quiet, peaceful and wonderful, this is absolutely the place for you. This Doubletree is more like a resort than anything I could imagine, great pool, tennis courts 9indoor and out), fantastic exercise facility, outstanding restaurant, amazing bar, pizza shop, etc., etc. Just do it already, you will thank me later. Enjoy!!!

Room Tip: We stayed in room # 2003; this Doubletree is a very large property and we suggest that you get a roo...
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  • Stayed: July 2014, travelled as a couple
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Thank Calvins5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lynne_luongo, General Manager at DoubleTree Hotel Boston/Bedford Glen, responded to this reviewResponded 21 August 2014

Thank you so much for your review and I hope the rest of your vacation in Maine was just as good! Please come see us again.
Lynne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2014

The hallways have a chemical scent to them, as if management are trying to mask the age of the building and its furnishings. Lounge with light snacks was not great but still a nice touch. Staff was once so chummy with a particular guest, going deep in conversation for a good hour, that they were less attentive to needs of other guests. Check-in staff failed to inform me about the lounge, so I missed it the first day. Layout of building is labyrinthine and sprawling. Surroundings are faceless, dreary office parks. Pool was small, oddly shaped, too shallow at one end, too hot for laps, and always full of adults and children. The smallish, somewhat grungy fitness center is not owned by the hotel and draws a steady stream of non-hotel patrons.

  • Stayed: July 2014, travelled on business
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Thank Ipu-wer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lynne_luongo, General Manager at DoubleTree Hotel Boston/Bedford Glen, responded to this reviewResponded 17 August 2014

Sorry the hotel was a disappointment to you. Just as a note, our public space was renovated in 2012 and 2013. Looking at your other hotel reviews, I can see that you have stayed in some very nice island locations. I would imagine that our predominantly business hotel would not hold a candle to the other places.
Lynne

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Reviewed 13 August 2014

The room is noisy, smelly (cigarette smell), spiders and with spiders canvas. When I arrived in the room I have find a bottle of Cialis on the floor beside the chair. It was probably left there from a previous client and the room service did not pick it up when they "cleaned" the room (I don’t want to think how bad they cleaned the rest of the room).

When you book a room, the front desk tell you that there is a shuttle service included to bring you at the client office. That service is completely unreliable. Monday August 11 and today August 13, they told me that they would be there in 15 minutes. It took more than 45 minutes each time. Each time they invent new reason to explain why they are late.

I just ordered food, they told me 20 to 25 minutes. It was 40 minutes ago.

Nothing work well in this hotel.

Tomorrow it’s my last day at this hotel. Thanks god.

  • Stayed: August 2014, travelled on business
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2  Thank David155032
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lynne_luongo, General Manager at DoubleTree Hotel Boston/Bedford Glen, responded to this reviewResponded 17 August 2014

Well there is not much I can say here except that I am sorry your stay was not acceptable. We must have had an off week. We're number 1 in Bedford, not by accident, as we generally deliver a much higher level of service. One area we do need to work on is the shuttle times. We should not be guaranteeing times as the traffic in the area is so bad. The shuttle loops several areas and the time all depends on how many stops we make and where people are going. We need to tell our customers that if they need definite times they should be hiring a taxi and not relying on our complimentary service. I will address this with the front office staff in the morning.
Lynne

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Reviewed 13 August 2014

Stayed with my family (wife and two young kids) for one night while visiting Boston on vacation. Drive not bad to the city from here; 20 some minutes. Saved a lot of money over staying in Boston itself. Hotel had friendly staff and nice clean room. Hotels website had cheaper rates than travel sites and had option for $10 bed and breakfast upgrade that included a hot breakfast buffet which was pretty nice. Used pool was clean. Called morning of and asked first, then checked in early four hours early with no problem (normal 3pm). Staff was helpful did have toilet that was slow flushing when got there which they fixed right away while we were out, and no issues with after. Only other small gripe is we got two double bed room, and I would have preferred two queens, although they wont fit in these rooms. Bed quality of one of the beds was slightly worn, but not unacceptable. Overall good visit and nice place. Great value for your money. Save few bucks and stay here if visiting Boston. Also mall down street with lots of places to eat. We ate a meal at the Cheesecake Factory restaurant there which was great. Warning the road the hotel is on (Middlesx Tpke) has been rerouted they were still working on it as of our trip, and our '09 GMC Denali's Navi got slightly confused.. (prob need an update I guess) if u come off rt95.. follow signs and stay on Middlesex Tpke and youll drive right up to it. Its just past the new re route. I ignored signs and turned where gps told me despite the signage. Still was easy to find my way back on.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Adam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lynne_luongo, General Manager at DoubleTree Hotel Boston/Bedford Glen, responded to this reviewResponded 17 August 2014

Thank you Adam. So glad that you stayed with us and you all had a good time. I hope we see you again!
Lynne

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Reviewed 13 August 2014

I worked as front desk manager for Sheraton hotel in Andover, and the Westford Regency. I have hotel experience. The Doubletree hotel in Bedford/Burlington is a wonderful stay. Everyone of the staff that I came in contact with always greeted me and did so with a smile. I will stay at this hotel again, and will refer it to others.

  • Stayed: August 2014, travelled with family
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank mikegN6193YE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lynne_luongo, General Manager at DoubleTree Hotel Boston/Bedford Glen, responded to this reviewResponded 17 August 2014

Thank you Mike! Happy to have you here.
Lynne

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Reviewed 13 August 2014

I was traveling for business. No issues with this hotel. The bar made quality drinks and breakfast was what I'd expect. The layout of the hotel is a bit confusing, but fine. Check-in and check-out was seamless.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Christopher Laz... B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lynne_luongo, General Manager at DoubleTree Hotel Boston/Bedford Glen, responded to this reviewResponded 21 August 2014

Thanks very much! Hope to see you again.
Lynne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree Hotel Boston/Bedford Glen

Address: 44 Middlesex Tpke, Bedford, MA 01730-1404
Phone Number:
Region: United States > Massachusetts > Bedford
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Bedford
Price Range: £74 - £179 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Hotel Boston/Bedford Glen 3.5*
Number of rooms: 281
Official Description (provided by the hotel):
Just a half-hour outside Boston, the hotel's rates and amenities make it a great family choice. ... more   less 
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Also Known As:
Doubletree Hotel Boston
Doubletree Bedford
Bedford Doubletree

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