The following items were unacceptable, and truly unacceptable for a 3 star hotel !!!
i booked a room for myself and elderly parents..upon initial visit to room my parents found a hair on pillow, they called, it was cleaned quickly..when we took shower that night my husband found long hairs on shower wall..didn't call..the towels were so thin and rough,-- could have used as pumice on skin..and too rough for my 87 year old father skin..the treads in both bathtubs were extremely worn..my father tripped going into shower because the railing is only in entrance and the treads were weak on the bottom of the tub...each person in both room had to use extreme caution when entering bathtub due to slippery tub bottom !! The beds were horrible..each bad in all rooms sagged...the linens were ridiculous..no blankets --just thin coverlet and top sheet..--we did not ask for additional blankets nor were there extras in closet (both rooms)...just increased temperature...we were too tired from day's activities to wait for room service..
We had paid breakfast for 2 days..the first day 4 out of 5 people were seated..while getting food from buffet, another server rudely told us we could not sit where placed, because it was we were (at that point) only 4 people..the original waitress (was lovely ) and told us to stay (didn't catch name Sun May 19..dark hair ) !!!!
The front desk was helpful, tho unpleasant..what's up with that..it is a hospitality business !!
So overall, the room was not clean..there were risks involved in the shower, and the service personal were not pleasant.
The prior night we stayed at a Comfort Inn in Seekonk MA, and according to our party ranked much higher than our stay at your hotel..We will never stay there again !!!
And, there was no light on the sign to hotel from road..., how could that be..we had so difficulty finding hotel on both nights stay...that is so so wrong.!!!
- Official Description (provided by the hotel):
- Just a short drive from Boston, Billerica Massachusetts is among the nation's oldest cities yet offers the conveniences desired by modern travelers. Many local companies and Universities such as GE, Raytheon, Millipore and the University of Massachusetts Lowell are just a quick shuttle ride away from the Marriott Boston Billerica/Bedford. Enjoy spacious guest rooms equipped with free wireless Internet and flat screen TVs. Host your next corporate meeting or social event in our spacious ballroom up to 250 people. Explore Middlesex County where you will find the textile museums of Lowell, the Lexington Battle Green and Historic Concord as well as other world-famous sites all within a short drive. Travel Massachusetts and stay at the Marriott Courtyard Billerica/Bedford to be welcomed with warm New England hospitality. ... more less
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- Also Known As:
- Courtyard Boston Billerica / Bedford Hotel Billerica
- Wyndham Billerica
- Billerica Courtyard
- Billerica Marriott