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Homewood Suites by Hilton Boston - Billerica
Ranked #2 of 3 Hotels in Billerica
Certificate of Excellence
Reviewed 31 March 2014

This hotel has the BEST services and facilities of ANY hotel we have ever stayed at! We have stayed here more than 10 times, and are totally pleased with the experience, to the point where our stays at other hotels when we travel to other places is disappointing in comparison. It is definitely a good value for the price.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Cynthia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arzu L, General Manager at Homewood Suites by Hilton Boston - Billerica, responded to this reviewResponded 1 April 2014

Dear Guest,

Thank you for taking the time to write a review about your experience at our Hotel and thank you for choosing our hotel each time you are in the area.

We appreciate your business and your loyalty. It is nice to know we are your second home.

I am looking forward to your 11th ,12th, 13th .. 30th .. stay with us :)

Sincerely,

Arzu LeBlanc

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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512 - 518 of 756 reviews

Reviewed 30 March 2014

During my stay, there was a winter storm warning that cancelled my business meetings, and I stayed put at the hotel. The checkin was friendly and gave me an ice scraper souvenir which was nice. There are complimentary evening meals/drinks and they provided complimentary meals during the winter storm. Since i am vegetarian, they arranged a shuttle service to get groceries in the middle of the storm which was great.

The manager, Arzu, personally checked to make sure guests were ok during the storm with the food plans and limited house keeping staff. Finally, on the way out, a staff member helped shovel all the snow off my car which I have no experience doing as I was lucky to even find the rental car underneath all the snow.

It's a great place for my first New England winter storm. The staff really went the extra mile during the winter event which gives me a lot of confidence in their abilities during non-winter storm days.

I usually stay at the Doubletree across the street, and in comparison, the room is more spacious with kitchen and living room. However, the bathroom was a little cramped and the restaurant has limited dining options compared to the Doubletree.

  • Stayed: February 2014, travelled on business
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Thank paletexan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arzu L, General Manager at Homewood Suites by Hilton Boston - Billerica, responded to this reviewResponded 1 April 2014

Dear Guest,

Thank you for taking the time to write a review about your experience at our Hotel. It sure has been a tough winter.

My staff and I understand how hard it is to be on the road. Especially, being in a town that you are not familiar with, in the middle of the snow storm does not make it any easier.

That being said, our goal is to make sure our guests are taken care of. We genuinely care for our guests and try to go above and beyond for them. I am happy that we were able to exceed your expectations.

Thank you for staying with us. We enjoyed having you here. Hope to see you again soon.

Sincerely,

Arzu LeBlanc

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Reviewed 25 March 2014

We like Homewood Suites and this facility is always the best. The staff is very helpful and wants to please. The fellow who maintains the breakfast area is tops in our book. Of course, breakfast is always well done with plenty of options to satisfy everyone. We drive ten miles out of our way to stay at this hotel. We noticed that climate control (room temperature) is now centrally controlled vice from the room. Not sure how I am going to like that in the summer when I would like the room warm during the day and cooler during sleeping.

Room Tip: All the rooms are nice. On my profile I request a room away from elevator to avoid people coming and...
See more room tips
  • Stayed: March 2014, travelled with family
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1  Thank Roger D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arzu L, General Manager at Homewood Suites by Hilton Boston - Billerica, responded to this reviewResponded 26 March 2014

Dear Guest.

I wanted to say thank you for your recent stay here at our hotel! I hope you felt at home. Thank you for your feedback on tripadvisor.com .

Hope to see you again soon.

Sincerely,

Arzu LeBlanc

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Reviewed 18 March 2014

excellent hotel and very friendly staff, and excellent breakfast. Rooms are quiet to sleep, and the hotel is kids friendly, kids loved the breakfast, playing area. business center is also very convenient. this is another excellent Homewood suites experience, will definitely stay there again.

  • Stayed: March 2014, travelled with family
    • Value
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    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
1  Thank Sami F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arzu L, General Manager at Homewood Suites by Hilton Boston - Billerica, responded to this reviewResponded 26 March 2014

Dear Guest.

I wanted to say thank you for your recent stay here at our hotel! I hope you felt at home. Thank you for your feedback on tripadvisor.com .

Hope to see you again soon.

Sincerely,

Arzu LeBlanc

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2014

Hotel experience was good. It is quite place without any disturbances. It was very comfortable place for sleep. The breakfast and light dinner is of good quality. At breakfast there are enough options to choose.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Homewood Suites by Hilton
1  Thank Yesdan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arzu L, General Manager at Homewood Suites by Hilton Boston - Billerica, responded to this reviewResponded 26 March 2014

Dear Guest.

I wanted to say thank you for your recent stay here at our hotel! I hope you felt at home. Thank you for your feedback on tripadvisor.com .

Hope to see you again soon.

Sincerely,

Arzu LeBlanc

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2014

Helpful staff - we arrived with 4 young children (8, 6, 4 years old, and a baby of 6 months), one of them special needs, and everybody was very helpful! Great value for the money and Boston midtown is only 20 min by car. Great weekend trip! We enjoyed the rooms and the hotel.

  • Stayed: February 2014, travelled with family
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Review collected in partnership with Homewood Suites by Hilton
1  Thank Frank J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arzu L, General Manager at Homewood Suites by Hilton Boston - Billerica, responded to this reviewResponded 25 February 2014

Dear Guest,

Thank you for taking the time to write a review on tripadvisor.com for our hotel. We really appreciate your feedback. I am vey happy to know that you and your family enjoyed your stay.

Thank you for staying with us. We hope to see again soon.

Sincerely,

Arzu LeBlanc
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2014

I rented a suite for my family so we could have a getaway weekend. The hotel was average, pool average, hotel staff was friendly. The downsides were the breakfast, everything tasted like it was cooked in the microwave. The pull out sofa bed was probably the most uncomfortable place I've slept in a long time. Overall I would say the hotel is average. The kids had fun and that's what matters.

  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
1  Thank Shaun G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arzu L, General Manager at Homewood Suites by Hilton Boston - Billerica, responded to this reviewResponded 21 February 2014

Dear Guest,

Thank you for taking the time to write a review on tripadvisor.com . I really apprecaite your feedback. I am sorry that we were not able to exceed your expectations during your stay . My staff and I try very hard each day to go above and beyond for our guests. We would love to know about your experience during your stay so we can correct the issues you are having and make sure the rest of your stay is much more than just the average.

Thank you for staying with us. We hope to see you again.

Sincerely,

Arzu LeBlanc
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Boston - Billerica

Address: 35 Middlesex Tpke, Billerica, MA 01821-3936
Phone Number:
Region: United States > Massachusetts > Billerica
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Billerica
Price Range: £68 - £160 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Boston - Billerica 3*
Number of rooms: 147
Official Description (provided by the hotel):
The Homewood Suites, Boston-Billerica is a 147 all-suite hotel located approximately 20 miles north of Boston within a quiet suburban area. We are only 5 minutes away from shopping malls, movie theaters, many options for casual and fine dining as well as historical Lexington, and Concord. We offer a complimentary shuttle service within a 5 mile radius of the hotel, 7AM-7PM during the weekdays and weekend hours may be limited. Our suites offer fully equipped kitchens with service for four, the option of one king bed or two double beds in a separate bedroom area, a separate livingroom area with a pull-out couch and a flat screen television within each room. We offer a complimentary "suite start" breakfast buffet each morning (6AM-9AM on the weekdays, 7AM-10AM on the weekends)and a complimentary dinner Monday through Thursday 5-7PM, serving a main entree' sides, salad bar and soft drinks. Take advantage of a great workout in our onsite fitness center featuring personal Precor equipment, take a dip in our indoor heated pool and whirlpool or pass some time by surfing the internet in our executive business center. Wireless internet is always complimentary throughout the hotel for your convenience. We also offer complimentary grocery shopping services, an on-site laundry facility, same-day dry cleaning, and not to mention a 100% Satisfaction Guarantee! Welcome Home! ... more   less 
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Also Known As:
Homewood Suites By Hilton Boston - Billerica Hotel Billerica
Homewood Suites Billerica
Homewood Billerica
Hilton Billerica
Billerica Hilton
Billerica Homewood Suites
Homewood Suites Boston

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