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Holiday Inn Express Braintree
Ranked #4 of 6 Hotels in Braintree
Aurora, IL
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Great hotel, Great value!”
4 of 5 bubbles Reviewed 25 June 2014

I recently stayed at this hotel with my fiance for two nights. We had an early flight, however they had a room available and allowed us to check in at 10 AM, which was really nice. The room seemed recently updated, and was good sized. We utilized the free shuttle service a couple times - once to pick us up from Logan Express, and again to give us a ride to the Quincy-Adams T station. The free breakfast at all Holiday Inn Expresses is always great and this one didn't disappoint - pancakes, eggs, sausage, biscuits and gravy... along with cereal/yogurt/bagels, etc. Great location, I would stay here again!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shauna K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mosiO2nya, Guest Experience Champion at Holiday Inn Express Braintree, responded to this review, 8 July 2014
Dear Shauna,

We are glad that you enjoyed your stay with us. Feedback like yours provides us great pleasure in continually delivering an exceptional product with outstanding customer service. If travel needs do find you back in this area we hope to be your hotel of choice and to serve you again.

Thanks,

Kunaal (Guest Experience Champion)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

193 reviews from our community

Traveller rating
    45
    67
    47
    25
    9
See reviews for
62
45
11
44
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Boston, Massachusetts
1 review
5 of 5 bubbles Reviewed 8 June 2014

my stay at this hotel was excellent !!!!!!! the room was clean and updated , the breakfast was excellent everyday, the staff and management are very professional i will always stay at this hotel in the future

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank timothy b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diane G, General Manager at Holiday Inn Express Braintree, responded to this review, 24 December 2014
Dear tsbrooks,

We would like to take a moment to thank you for your review of our property.

As hospitality professionals our entire team strives daily to exceed our guests expectations. We greatly appreciate the opportunity to serve you and hope to do so again in the future.

Best Regards,

Diane G.
General Manager
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Tel Aviv, Israel
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 8 June 2014

How can I sum this hotel up ?

For a quick stay if you need to do business around, this is an OK hotel.
Nothing luxuries but still expensive relatively.

Note: they have single bed, that is like a child bed but for some reason some hotel think it is suitable for adults. BE WARE and book queen size and up, double bed are just 2 singles!

Room Tip: Be ware of single/double bed - they are cheaper and have a child's bed for you. the double bed i...
See more room tips
  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NisanBZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Braintree, responded to this review, 23 June 2014
Dear NisanBZ,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the pricing structure of the hotel prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 June 2014

I love this hotel so much that I extended my stay for 3 more nights.
The room is so clean the bed is so comfy best shower -just everything
The people working in the hotel are amazing!!!!!
There is a breakfast and they drive you if you need anything outside
For sure I will come back to this hotel in the future and recommend everyone to stay there :)

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank eti m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diane G, General Manager at Holiday Inn Express Braintree, responded to this review, 24 December 2014
Dear eit m,

We greatly appreciate you taking time to review your stay at our hotel. We thank you for taking time to share your feedback with us. Our staff tries to ensure that every guest experience is memorable.

We are pleased that you enjoyed all aspects of your stay. We hope to have an opportunity to serve you again in the future.

Best Regards,

Diane G.
General Manager
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Gurugram (Gurgaon), India
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 2 June 2014

The hotel is in Quincy which is near boston. Quincy as a city is not as lively as boston, so if you like a quiet getaway hotel is good for you.They have a nice breakfast and great hospitality. If you are a looking for going out in the city you will have to travel for 45 minutes.

Room Tip: Take rooms facing the parking lot so that sunshine welcomes you in the morning.
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnkurTrivedi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mosiO2nya, Front Office Manager at Holiday Inn Express Braintree, responded to this review, 4 June 2014
Thanks for taking the time to give us your feedback. It is valued customers like you that keep our staff striving to exceed guest expectations and provide a great service. For your future stays please keep in mind we are only 12 miles south of Boston as opposed to taking the train which takes about 30-45 min depending on where you are going in the city. We're glad you enjoyed your stay with us and hope to be your hotel of choice if future travel needs bring you back to the Braintree area.
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Glasgow, United Kingdom
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 bubbles Reviewed 29 May 2014

In the middle of industrial estate !
Did not provide adequate rooms for number booked no room for children even though on booking !
Ended up paying full rack rate for larger room even though available for less on line !
No military discount !
Charged for taking coat hanger to car even though returned to reception !
Management unpleasant to deal with !

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank amhair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mosiO2nya, Front Office Manager at Holiday Inn Express Braintree, responded to this review, 4 June 2014
Dear Amhair, I apologize for any inconvenience you may have faced during your stay. We only hold the rooms that are booked by the guest, in this case your son-in-law who happened to book a room with 1 double bed online. We happily upgraded you to a room with two double beds and also offered to match any lower rate you may have found online. I inquired with my front desk agent later and she informed me you couldn't find anything lower than what I had offered. We also do offer government discounts to active military or federal government employees who are traveling on business with the proper ID. If future needs do bring you back to this area we would be happy to provide you with the government rate if the proper ID is presented upon check-in. Thank you for your valued feedback.
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Travellers are raving about these Braintree hotels

Easton
Level Contributor
66 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

The hotel was clean and comfortable. The staff was very helpful, especially Angela who arranged for a taxi to pick us up for Church the next day. The breakfast was hot and plentiful. We were on a bus tour; therefore, we did not use the shuttle provided by the hotel. For a pleasant short stay in the Boston area, this hotel is a good choice.

  • Stayed May 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Louise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diane G, General Manager at Holiday Inn Express Braintree, responded to this review, 24 December 2014
Dear Louise S,

I would like to take a moment to thank you for your positive review.

I am pleased to hear that you enjoyed your stay at the hotel and were comfortable. Our staff works as team to ensure that we are proving all of our guests with the best service possible.

We appreciate the opportunity to earn your business and hope to serve you again in the future.

Best Regards,

Diane G.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Braintree

Property: Holiday Inn Express Braintree
Address: 190 Wood Rd, Braintree, MA 02184-2502
Region: United States > Massachusetts > Braintree
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #4 of 6 Hotels in Braintree
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Braintree 2.5*
Number of rooms: 103
Official Description (provided by the hotel):
Completely newly renovated in 2009 the 103 rooms Holiday Inn Express has installed a new roof, new exterior wall and windows. The interior renovation comprise of new wall vinyl, carpet, draperies, vanities, and furniture, along with new digital heating and air conditioner units. Following is a list of amenities in which the Holiday Inn Express offers; Free high speed wireless internet access in all rooms, Fitness room, Business Center, Free shuttle services to and from: Logan Express a charter bus that transports directly into Logan Airport, Local subway station into Boston (Quincy Adam T-Station), South Shore Plaza (Large shopping Mall), Local Movie Theatre, Area Restaurants within a 3 mile radius. Free Hot Deluxe Continental Breakfast, which includes omelets, bacon, sausage, fresh fruit, toast, yogurt, cereal and delicious cinnamon buns. On site guest laundry (coin operated), In room movies (minimal cost). ... more   less 
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Also Known As:
Holiday Inn Express Braintree Hotel Braintree
Holiday Inn Braintree

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