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“Hidden Gem”

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Holiday Inn Express Boston South - Brockton
Ranked #3 of 7 Hotels in Brockton
Indianapolis, Indiana
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Hidden Gem”
Reviewed 21 July 2014

This property was totally renovated within the last two years & they did an excellent job!
I expected an old property, but when I walked inside it felt like a new, modern HIE . The hotel lobby is large and open, more like you would expect at a newer Holiday Inn.
My room was also very fresh with relaxing color scheme.
The location is an older shopping, business area where you might expect a worn out hotel, but this HIE is one you will be glad you found.!

  • Stayed July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Teestwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BOSBG, General Manager at Holiday Inn Express Boston South - Brockton, responded to this review, 22 July 2014
Thank you for taking the time to write your wonderful review. I am happy to hear our staff members made it a great stay for you. We are thrilled you stayed at our hotel. We want to be your hotel of choice when you return to Brockton. You are indeed a valued guest to us.

Sincerely,

Rick Kumar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

156 reviews from our community

Traveller rating
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    15
    16
    5
See reviews for
54
16
7
55
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Atlanta, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 July 2014

We stayed at this location after staying at Holiday Inn Braintree for 1 night. We didn't like the the Braintree one, so we switched to Brockton to finish out our 1 week stay and loved it. As IHG Platinum members our rooms were upgraded to 2 room Suites, it was nice to have a bedroom with a door separating the living area for guests. The free breakfast was good, there was a nice selection of hot and cold items, the children enjoyed it. This is a Holiday Inn and not a 5 star hotel, but we were pleasantly surprised and felt comfortable. The guys at the front desk were awesome from check-in to check-out!

  • Stayed June 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank L_Niles-Clarke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BOSBG, General Manager at Holiday Inn Express Boston South - Brockton, responded to this review, 22 July 2014
Thank you for taking the time to write your wonderful review. I am happy to hear our staff members made it a great stay for you. We are thrilled you stayed at our hotel. We want to be your hotel of choice when you return to Brockton. You are indeed a valued guest to us.

Sincerely,

Rick Kumar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hermosillo, México
Level Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 July 2014

Staff is super friendly, conviniently located to major attractions, there is a mall across the street and an arcade/bowling/restaurant/billar/bar place walking distance.
Breakfast was diverse and delish, newspapaer available, pool and fitness center conviniently localed away from the rooms so there was no noise.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MBTrix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BOSBG, General Manager at Holiday Inn Express Boston South - Brockton, responded to this review, 7 July 2014
We are so glad that you enjoyed the room and your experience here with us! I am happy to hear that you were able to take advantage of our location. Thank you for the nice comments about our staff. We hope to welcome you back to Boston in the near future! Best regards, Rick Kumar General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tamarac, Florida
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 June 2014

Great staff. Fast and easy at check-in and have that warm friendly attitude that makes you feel welcome. Room was spotless. lobby was spotless. And always noticed someone cleaning either the floor or the windows, the tables in lobby area or by the business center. Pass by any employee and I always got a ' good morning' or ' hello'. Very responsive to any need you may have from menu's for food delivery if you want to dine in to location of any type of dining you may want to find in the area. And, there is a array of dining in walking distance from a steakhouse, to Japanese, with hibachi, to a wing place an IHOP and a bowling alley with a full bar and good food. Oh, and for all you shopping finatics there is a big mall with many stores. And when you are tired from shopping, go to sleep and wake up, there is a good size breakfast area with everything from cereal to muffins, bagels, eggs, sausage and of course coffee.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Bernardino S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BOSBG, General Manager at Holiday Inn Express Boston South - Brockton, responded to this review, 13 June 2014
We are so glad that you enjoyed the room and your experience here with us! I am happy to hear that you were able to take advantage of our location. Thank you for the nice comments about our staff. We hope to welcome you back to Boston in the near future! Best regards, Rick Kumar General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
chicopee
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 June 2014 via mobile

The breakfast was great every morning. The rooms size was good. Pool was cold and had some hair in it and didnt have towels on one of the days . We stayed two nights. Would stay again. Just would like it if they gave alittle more attention to the pool room

Stayed March 2014, travelled with family
Helpful?
3 Thank sunwitches
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BOSBG, General Manager at Holiday Inn Express Boston South - Brockton, responded to this review, 6 June 2014
Thank you for your review. I am sorry to learn our Hotel was not up to your expectations both in quality and service, and regret the inconveniences you experienced. We will, as always, take your feedback seriously as we continue to enhance our physical product and service. We hope to have the opportunity to make amends and I will be happy to oversee any future reservations to ensure you have a flawless experience. I can be reached directly at 508-588-6300.

We hope to welcome you back to the Holiday Inn Express Boston Brockton in the future for business or pleasure!

Rick Kumar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milton, Massachusetts
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 June 2014

My stay at the holiday inn was very pleasant..I was very surprised at how friendly the staff were.I give a special thanks to the young lady Stephanie at the front desk for making sure I had directions to everywhere I needed.she really went above and beyond. -Kelly

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Amos327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BOSBG, General Manager at Holiday Inn Express Boston South - Brockton, responded to this review, 6 June 2014
Dear Kelly
We are so glad that you enjoyed the room and your experience here with us! I am happy to hear that you were able to take advantage of our location. Thank you for the nice comments about our staff. We hope to welcome you back to Boston in the near future!

Best regards,Rick Kumar General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 June 2014

If you are looking for a hotel that is close to Boston and don't mind the 20 minute drive to downtown if that is where you are going, this is the place to stay. Check-in was fast and the staff was very courteous, at this hotel you will find the rooms are comfortable, clean and quiet. In addition, at the breakfast that is serve you will find a wide variety of selections where you can pick and choose. On our last day I came to eat very close to closing time and the lady responsible for this station was very helpful by going back into the kitchen and fulfilling my request, thank you very much.

  • Stayed May 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Mustang_Rider07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BOSBG, General Manager at Holiday Inn Express Boston South - Brockton, responded to this review, 5 June 2014
We are so glad that you enjoyed the room and your experience here with us! I am happy to hear that you were able to take advantage of our location. Thank you for the nice comments about our staff and I am glad you enjoyed our breakfast selection that we offer.

We hope to welcome you back to Boston in the near future!

Best regards,
Rick Kumar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Boston South - Brockton

Property: Holiday Inn Express Boston South - Brockton
Address: 405 Westgate Dr, Brockton, MA 02301-1819
Phone Number:
Region: United States > Massachusetts > Brockton
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Brockton
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express Boston South - Brockton 3*
Number of rooms: 122
Official Description (provided by the hotel):
The Holiday Inn Express Hotel Boston-Brockton has just completed a $1.5 million renovation. The renovation included a complete overhaul of the guestrooms, public areas, exterior facade and landscaping. Additionally, new management has been assigned to improve overall guest satisfaction. Situated at the entrance of the Westgate Mall, the hotel is immediately adjacent to Route 24 and Route 27. Thehotel's proximity to major routes and its location in a vigorously recovering market make it a prime destination for visitors." ... more   less 
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