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“Poor Cancellation Policy”

Berkshire East Canopy Tours
Ranked #3 of 15 things to do in Charlemont
Certificate of Excellence
More attraction details
Attraction details
Owner description: Berkshire East Canopy Tours (BECT) has 25 Zip Lines spanning 3 different Tours. Our 4.14 miles of Zip Lines that are constructed with a Passive Gravity Braking system. Each Tour features Dual Racing Zip Lines which allows two rider to Zip at the same time. The Valley Jump Tour has two of the Longest Zip Lines in North America- X1 is 2300' -- X2 is 2600' in length. Riders on these zips fly 187' above the valley floor. The BECT Guides are friendly, informative and trained/certified by the leading Zip Line Design and Building company in the nation, Experience Based Learning.
Belchertown
Level 3 Contributor
13 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 20 helpful votes
“Poor Cancellation Policy”
Reviewed 7 October 2011

72 hrs. (which is the company's deadline to change/cancel reservations) prior to our zip-lining reservation on Oct. 1st, the weather forecast was for 40% chance of showers. That morning the forecast changed to 70-80% chance of rain...and despite phone calls to Berkshire east from two members of our group of six, they would not cancel or reschedule our Valley Jump tour!! We made the 1 -1/4 hr. drive to the facility, spent the next three hours in the pouring rain with temperatures in the 50's zipping along 6 different lines---in the fog, to boot! With no views whatsoever of the surrounding Berkshire hillside, soaking wet and freezing cold, we brought our first--and ONLY visit to Berkshire East Canopy Tours to a soggy conclusion. $660 spent for a day of pure misery!!

Visited October 2011
Helpful?
9 Thank mmathras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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277 reviews from our community

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Date | Rating
  • English first
  • Any
English first
Nashua, New Hampshire
Level 2 Contributor
5 reviews
common_n_attraction_reviews_1bd8 7 helpful votes
“What a Great Time, We'll be Back!”
Reviewed 15 September 2011

The only negative thing to say was that we wished the adventure was longer. It was full of great views, the zip lines were awesome! We just wish we had opted for the Valley Jump Tour instead. It may look intimidating but it's TOTALLY worth it!!

Visited September 2011
Helpful?
4 Thank HikrGrl82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoboken, New Jersey
Level 3 Contributor
9 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
“Valley Jump tour was awesome”
Reviewed 6 September 2011

There were 4 other couples and 2 guides as a part of our group and we had an amazing time. I would imagine fall would be even prettier time to do this!

Visited September 2011
Helpful?
1 Thank agrawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, Massachusetts
Level 5 Contributor
54 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 22 helpful votes
“First time Zip, will lead to return trip!”
Reviewed 5 September 2011

Great trip. Off season pricing on a Monday for us. Guides were really good with us.and they explained technique very well. Did the Valley jump, but will definitely go Extreme next time!

Visited September 2011
Helpful?
1 Thank Bill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Poway, California
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
“Awesome”
Reviewed 20 August 2011

This was our first zip line adventure, been waiting for years to do this, we did the Valley Jump tour and it was everything I hoped for and more! Looking forward to the next time we can go.

Visited August 2011
Helpful?
1 Thank StephanieD11_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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