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“Still a Great Deal, but not as great for regular visitors”

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Pleasant Bay Village
Ranked #2 of 9 Hotels in Chatham
Certificate of Excellence
GreenLeadersGold level
Reviewed 18 August 2014

Been staying at Pleasant Bay Village for 20 years. As former residents of Chatham, we always have recommended this small well manage hotel village...as well as staying there ourselves after we sold. (Including writing reviews on Tripadvisor)...While it is a small hotel sort of setup, with units spread out throughout the lovely grounds, it offers a good accommodation for the money. We have stayed in a number of units, in front, (which are the standard priced rooms), as well as larger units or the little efficiencies in back etc, this time we stayed in a deluxe two-queen bedded room in a set of rooms in a strip immediately behind the main office. When we checked in, front desk gents were friendly and chatted about the new renovation the pool and terrace went under, local restaurants opening closing etc. While the grounds are stunning as always, people are mostly friendly, and room sizes are huge, there are a number of repeated issues, that the owners seem to not be bothered with after all of these years. For one, the "check-in/lobby" area, while quaint, really could use an update. Just dusting, removing all of the mismatched curtain treatments and perhaps recovering some of the sofas, with a coat of paint, would be ample. The pool area, is very nice...sitting outside for lunch, could be nice. They did do a lovely job. But we found on the one night we tried to sit outside (thinking it would be a bit quieter around dinner time) and enjoy late afternoon sun, many, MANY kids and families were using the pool, running around, screaming, etc..with lots of splashing and diving (I believe no diving is allowed due to depth)...While everyone wants to enjoy themselves, perhaps minding other guests, and having a quiet area of chairs, set away from the pool, (maybe by the nice hot tub)...would be great to help offer something to all ages and traveller types. There seems to be another rock area, once could put chairs, that would provide that, but guess its not urgent. Parking is assigned to your room.. When we went to bring back our bags, someone was parked in our spot, all afternoon. We called the desk to ask where to park as we didn't want to penalize someone else...Car didn't leave until later that night. Our unit was large, with the usual renovated bath, sitting area, dressing area, and comfortable beds. However, as soon as I was showed at check in, that the room would be directly behind the main office, across from the soda and ice machines....as well as the direct path to the pool, I asked if it would be noisy and was told it was not. Now, I travel a lot, so I get slamming doors, kids, cars, the usual travel sounds. But this unit, since it was front to back, was the receiver of lots of people walking by the bathroom windows, using the ice machine...and a constant running machine sound in our ceiling. For the life of us, we couldn't figure out what the noise was. When I mentioned it at check out, the sole female front desk person said no one ever complained about the noise before and couldn't say what it was. Oh well...After ignoring that...what we couldn't ignore, was once again, the usual tremendous smell of mildew. Living on the Cape can cause this, being so close to the sea air. We lived there; we get it. But no matter how much we opened all of the windows, burned a candle, or tried using the AC to dry out the room, it appeared to be in the rugs, curtains, linens..you name it. For some reason, these rooms never can be aired out properly and this is the only deep issue we always have with Pleasant Bay. As a result, your clothes reek of it by trips end and your luggage does too. One must wash their laundry immediately, upon return home, or your stuff will really stink for days. Beyond that...breakfast is ok. Really more convenient than something worth really doing everyday. Service people never seem to understand english...and the tables are usually wonky and need someone to lean on, to stop them from bumping. We ate there once. Rest of the trip, we hit our usual haunts..the Chatham Coffee Co for bagels, best egg sandwiches anywhere...The Red Nun for fish and chips....Overall, its a great easy place to stay. If you can get a room that is a. NOT behind the front lobby. b. can be aired out so you're not choked by mildew for your stay, then I think you'll have a good time.

Room Tip: Ask for a room either in the very front (these are not noisy!)....or way in the back...Do not stay i...
  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank srgirl4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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480 - 486 of 718 reviews

Reviewed 17 August 2014

We had a great stay at Pleasant Bay. There were 6 of us, sharing a deluxe suite. Very nice property, screened off front porch, large private deck on the back. A separate dining area - very comfortable.
It's a very pretty property, beautifully landscaped. Very nice staff. Great location.
It's not a luxury property, but cute and quaint. Would definitely recommend.

Stayed: August 2014, travelled with family
Review collected in partnership with this hotel
Thank yn10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2014 via mobile

Our family had a wonderful stay at the Pleasant Bay Village. We booked a 2 bed apartment which was very spacious and nicely furnished. The staff were extremely helpful and friendly. Our children loved the outside pool and spa! Would definitely recommend this resort to anyone who wants to visit the beautiful Cape Cod.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Clare M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2014

The reviews pointed out that it was someowhat motel like, but surrounded by beautiful gardens. It was exactly that. One story, the place has no bar, a family pool area heavily trafficked with children, and you drive up to your doorway. The rooms were clean, although a bit musty, but that is not surprising for the Cape. We were in town for a wedding, so the 3 day minimum was more than needed, but that is standard in those parts of the Cape. Very short ride to downtown Chatham. All in all, although well short of luxurious, the place was fine.

Room Tip: If you upgrade, the room is closer to the pool and a little larger. The cheaper rooms are farther aw...
  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Smitty8857
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2014

We recently stayed for 5 nights and it was lovely we would highly recommend it!! Very clean and a great location. The staff were very helpful with things to do and see and directions, nothing was too much trouble! Pool and amenities were great too :-)

Room Tip: There are lots of room types for every need!
  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Review collected in partnership with this hotel
1  Thank Lou_Hardy2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2014

lovely arean for family, sport and beach.
all commodities around the village and Chatham, good restaurants, must make reservation.
nice travel around the cap.
the hotel is very in the center distance of everywhere.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with this hotel
Thank Alain H S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2014

My husband and I recently returned from vacationing in this charming spot on Cape Cod. The landscaping has been done with great care, and the gardens are lovely. The staff is wonderful; they will go the extra mile to make sure your needs are met. We had a nice small deck with plantings that gave us plenty of privacy. Breakfast (try the blueberry pancakes, they're terrific) is served in a pleasant room off the pool, and lunch is served by the pool if you wish.

Chatham is a pretty town with good beaches and very nice shops. It is close to Orleans, another gem of Cape Cod, and not far other interesting towns like Wellfleet and Provincetown.

Room Tip: We are an older couple, so we wanted to be close to the pool, but not poolside (too much activity th...
  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Lois M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pleasant Bay Village

Address: 1191 Orleans Road/Route 28, Chatham, MA 02633
Phone Number:
Region: United States > Massachusetts > Cape Cod > Chatham
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Chatham
#1 Family Hotel in Chatham
#3 Romantic Hotel in Chatham
Price Range: £128 - £234 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Pleasant Bay Village 3*
Number of rooms: 50
Official Description (provided by the hotel):
Pleasant Bay Village is a unique and beautiful hotel/resort offering luxurious accommodations including rooms, efficiencies, and suites; located on 6-acres of exotic rock gardens and waterfalls in Chatham, just a short drive into town and seconds from Pleasant Bay beach. Enjoy a gourmet breakfast in our dining room or relax by our outdoor heated pool and jacuzzi. All rooms are decorated with original art from local artists, are non-smoking and have free wireless internet. ... more   less 
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Also Known As:
Pleasant Bay Village Chatham, Cape Cod, MA
Pleasant Bay Village Hotel Chatham

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