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Best Western Plus Chelmsford Inn
Ranked #1 of 2 Hotels in Chelmsford
Certificate of Excellence
GreenLeadersSilver level
Reviewed 26 July 2013

Stopped here on our way to Maine. The staff at this hotel were terrific and very friendly. The outdoor pool is huge and great after traveling all day in the heatwave. We had a room with a balcony overlooking the pool area which was awesome. A quick bite and beverage at the restaurant right next door was very convenient. The free breakfast in the morning was perfect and made it very easy to get on the road and continue our trip. Will definately stay here again.

  • Stayed: July 2013, travelled as a couple
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1  Thank camp6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marge O, General Manager at Best Western Plus Chelmsford Inn, responded to this reviewResponded 29 July 2013

Thank you for writing such a nice review of the BEST WESTERN PLUS Chelmsford Inn. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to have you back soon.

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241 - 247 of 299 reviews

Reviewed 24 July 2013

Stayed a total of 11 days in July 2013. The staff was very friendly. Had a few issues with the maids on weekends, but rest of weekdays were OK. For handicappers, the pool has a beautiful lift for the outside pool. However, there are no roll-in showers in the rooms. Overall, it's a nice place to stay for the price.

  • Stayed: July 2013, travelled as a couple
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Review collected in partnership with Best Western
Thank Palmer L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marge O, General Manager at Best Western Plus Chelmsford Inn, responded to this reviewResponded 26 July 2013

It was a pleasure meeting you and your wife and on behalf of the entire staff I would like to thank you for allowing us to be your host during your recent stay in Chelmsford, MA. Our goal is to exceed your expectations at every possible opportunity and we genuinely hope your time with us was comfortable and enjoyable. We know you have a number of hotel options when you travel and that is why we are constantly striving to improve our accommodations and service.

We truly appreciated your feedback on the new pool lift and so glad the weather was warm enough for you to swim. I hope we get to see you again on your next visit to New England.

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Reviewed 17 July 2013

Julia at the hotel is about the friendliest, most helpful person I have run across in a long time. She helped me with reservations for several co-workers that were traveling and was at the front desk when we checked in. She recommended places for dinner and was so thoughtful. The rooms were spacious, well decorated and very comfortable -with a Kuerig coffee machine too! The bathrooms were clean and well stocked. The clean remote in the room was an indication of the pride they take in their facility. The breakfast was nice with lots of options.

Room Tip: pool side has mini balconies!
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  • Stayed: July 2013, travelled on business
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Thank Smyrnamomma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marge O, General Manager at Best Western Plus Chelmsford Inn, responded to this reviewResponded 23 July 2013

Thank you so much for your kind words in recognizing the hard work of our staff. Julia and our team is truly dedicated to customer service and I'm glad it shows. Our large, spacious guestrooms also feature free 37" flat screen televisions and refrigerators in every room. Hopefully you will be able to come back this way and enjoy our outdoor pool, Fitness Center or Moonstones Restaurant and Lounge. Thanks again and I'll be sure to share your comments with Julia.

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Reviewed 16 July 2013

We stayed at this Hotel about 2 years ago and remembered it as being well kept and updated. Well, it has gotten better. The staff is about the friendliest most helpful of any where we have stayed. The updates seem to be ongoing as the Hotel was even better than last time. Room was large and very clean, the breakfast room was a little small and crowded but maintained by on staff person so there was plenty of food.
One very noticeable detail, since I live by computer etc, was the FREE internet with actually the fastest speeds I have seen in a hotel, I actually was consistently getting over 30+mbs download and 10 mbs upload on wireless. New cable and access points they tell me. Excellent job.

Room Tip: We stayed both trips in the "Tower Rooms" 5th floor.
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  • Stayed: June 2013, travelled on business
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Thank wfk4854
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marge O, General Manager at Best Western Plus Chelmsford Inn, responded to this reviewResponded 23 July 2013

Thank you for writing such a nice review of the BEST WESTERN PLUS Chelmsford Inn and for recognizing all the improvements we have made over the past few years. The upgrades to our high speed Internet structure with new state of the art equipment and cabling has been an overwhelming positive experience ... though I must say the installation was challenging but worth it. Thanks again and hope to see you soon.

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Reviewed 8 July 2013

Took a one week car trip up to Maine from New Jersey,was a long drive stright home so decided to stop in Mass. on way back home. Hotel is very clean and comfortable,many places to eat near by. Only stayed one night, so did not use any facilities. In morning seek breakfast else where. Probably would stay again.

Room Tip: 5th floor room, was quite.
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  • Stayed: June 2013, travelled solo
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Thank tollman510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marge O, General Manager at Best Western Plus Chelmsford Inn, responded to this reviewResponded 12 July 2013

We are delighted that you enjoyed your stay with us at the BEST WESTERN PLUS Chelmsford Inn. We strive to ensure every guest has a pleasant stay with us. We take pride in our hotel and in the customer service we provide. It is unfortunate that you were not able to enjoy all of our facilities including the seasonal swimming pool ... but thank you for sharing the beautiful picture you took of it. Hopefully you were able to enjoy a cup of coffee in your room with our new Keurig coffee makers, free high speed Internet access and our 37" flat screen televisions. You mentioned the many places to eat nearby including Moonstones which is adjacent to the hotel. Maybe on your next trip to or from Maine, you could stay in Massachusetts for a few days and enjoy Lowell National Historic Park in neighboring Lowell, Massachusetts or take a quick 27-mile drive into Boston for an exciting day in the city. Thank you again for staying with us and we look forward to your next visit.

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Reviewed 6 July 2013

this is not a plus motel...
I've been to best western plus around the u.s.
to start with the service...
the service is the first thing u see. meet, talk to!!!!!!!!!!!
it was not good, not with a smile, just not!!!!!!
next is the elevator, u gate in and the smell hits u bahhhhhhhhh.
next is the corridor, the smell gets worse.
finally the room, nice--, the carpet doesn't belong there, it look like somebody stock it in a bad way.
and it's dirty, it seems the don't clean the corridors, only the entrance and the rooms.
oh i forgot, the t.v was broken!!!!!!!!!!!
ohhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh
BAD WESTERN, BAD WESTERN ( is what u say to a dog )

  • Stayed: June 2013, travelled as a couple
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Thank kobibi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marge O, General Manager at Best Western Plus Chelmsford Inn, responded to this reviewResponded 12 July 2013

Dear Kobibi:

Thank you for sharing your experience and I'm terrible sorry that you found the odor/smell of the hallways to be offensive. The weather has been quite humid recently and the hallways have minimal air conditioning ... we are working with our Heating/Ventilation vendor to explore solutions. I was glad to read that the room was nice even though you disagree with our choice of carpet. I hope you were able to enjoy our complimentary hot breakfast buffet which offers waffles, bacon or sausage, hard boiled and cooked eggs, fruits, yogurts, cereals, etc... Again, please accept my sincere apology for your dissatisfaction and I hope you will give us another try the next time you travel though our area.

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Reviewed 25 May 2013

The property is located right of 95 near Boston and it is an easy place to get to and go from. We were on our way to NH and ME and then back to Chelmsford. The rooms were clean, bright, and very comfortable. Julie, Andrea, and Ed at the front desk were friendly and gave great directions to fabulous local seafood restaurants (not just theirs). We would definitely stay there again when we are up that way.

Room Tip: We were on the 5th floor and it was quiet, the rooms were large and comfortable
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  • Stayed: May 2013, travelled with family
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2  Thank Robi V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marge O, General Manager at Best Western Plus Chelmsford Inn, responded to this reviewResponded 29 May 2013

Hi Robi - what a wonderful review - thank you so much for mentioning our staff - I agree, they are terrific !!! I hope you had time to enjoy our complimentary HOT breakfast buffet which offers a variety of fruits, yogurts, cereals, waffles, hard boiled and cooked eggs, bacon or sausage, breads, pasteries and beverages. Hopefully it won't be to long before you travel our way again.

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Additional Information about Best Western Plus Chelmsford Inn

Address: 187 Chelmsford St, Chelmsford, MA 01824-2307
Phone Number:
Region: United States > Massachusetts > Chelmsford
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Chelmsford
Price Range: £75 - £139 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Chelmsford Inn 2.5*
Number of rooms: 114
Official Description (provided by the hotel):
This recently renovated, Three Diamond Massachusetts hotel in Chelmsford is a great choice for a stay in the New England area. The BEST WESTERN PLUS Chelmsford Inn offers guests comfortable accommodations with complimentary HOT breakfast buffet,free high-speed wireless Internet access,Keurig coffee makers and refrigerators in every room. Hotel amenities include an outdoor pool, fitness center, satellite television, free parking and a new restaurant/lounge - Moonstones for all to enjoy. Hotel banquet facilities are also available and are ideal for a special event or business meeting. With easy access to the highway, guests can easily head to Boston for an exciting day in the city or make the quick 27-mile drive to the Boston Logan International Airport. Visitors shouldn't miss America's Industrial Revolution commemorated at the Lowell National Historic Park in neighboring Lowell, Massachusetts. Experience all the rich historical attractions that abound in the Boston and New England region while staying at the BEST WESTERN PLUS Chelmsford Inn- great accommodations and service at a great value. ... more   less 
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Also Known As:
Best Western Plus Chelmsford Hotel Chelmsford
Chelmsford Best Western
Best Western Chelmsford Hotel

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