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“Best Western Minus”

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Best Western Plus Chelmsford Inn
Ranked #1 of 2 Hotels in Chelmsford
Certificate of Excellence
GreenLeadersSilver level
Reviewed 12 September 2013

Smelly Hallways, Rooms are old, tube tv's in some rooms, you get like 14 channels, FOLKS THIS PLACE NEEDS HELP.... They have alarms on doors after 9 pm , people smoking weed in rooms... It's not a plus staying here!!

  • Stayed: August 2013
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1  Thank jiri71b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marge O, General Manager at Best Western Plus Chelmsford Inn, responded to this reviewResponded 13 September 2013

Thank you for sharing your experience and I’m sorry to see that you felt you were not able to give us a perfect score. There is never an excuse for providing a valued guest, such as you, with anything less. We are constantly striving to meet our guest's needs through renovations and added amenities such as the recent addition of refrigerators in every guestroom. Hopefully you were able to enjoy the complimentary HOT breakfast buffet, free high speed Internet access, our outdoor pool, Fitness Center or Moonstones Restaurant and Lounge. Your invaluable feedback is appreciated and we hope your next stay with us will be a more positive experience.

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Reviews (308)
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244 - 250 of 308 reviews

Reviewed 10 September 2013

This was a quick stop over. Check in was excellent. Desk clerk did everything he could to accomadate us. Riding a motorcycle and we were ablr to park on sidewalk island right out front since couldn't see it from room. Only one restaurant within walking distance - kinda upscale. I stayed on reward points, but would go back if in area.

  • Stayed: September 2013, travelled as a couple
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Review collected in partnership with Best Western
Thank Al K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marge O, General Manager at Best Western Plus Chelmsford Inn, responded to this reviewResponded 13 September 2013

Thank you for writing such a nice review of the BEST WESTERN PLUS Chelmsford Inn and for recognizing our outstanding staff that is dedicated to customer service. We strive to ensure every guest has a pleasant stay with us. I hope you were able to enjoy our complimentary HOT breakfast buffet which offers a variety of fruits, yogurts, cereals, waffles, hard boiled and cooked eggs, bacon or sausage, breads, pastries and beverages. We look forward to your next visit.

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Reviewed 7 September 2013

Stayed here a couple of nights for the location and price. Front desk was very nice and the room so so. We stayed on the 1st floor next to the health room and the hallway smells (they need to remove the door so it airs out) Room itself was clean and comfortable. Breakfast was average and the pool area looked nice but we did not use it. Moonstones restaurant next door is high end but EXCELLENT!! We would stay here again as the price was good and convenient to many MA attractions.

  • Stayed: September 2013, travelled with family
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Thank gdr3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marge O, Guest Relations Manager at Best Western Plus Chelmsford Inn, responded to this reviewResponded 9 September 2013

Thanks for sharing your experience at the Best Western Plus Chelmsford Inn. Many of our guests have commented on the food and ambience of Moonstones Restaurant and it's location adjacent to the hotel is very convenient. We appreciate your business and hope to have you back soon.

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Reviewed 7 September 2013

On our way back to NY from Maine we wanted to stop in Massachusetts to visit one of the beaches.We needed to find a hotel for 1 night. We called several hotels while driving down the turnpike,but to no avail we couldn't find one. We were getting desperate and tired. We finally called the Best Western in Chelmsford MA. We spoke with Ms. Julia who got a room with no problem on the 5th floor with a balcony :) She was an angel sent from above. She was courteous,kind, professional, and compassionate. The room was very spacious and clean the King size bed was great to sleep, since we were so tired. The pool was great after the long drive.
The hotel lobby internet was very helpful to get what we needed.The breakfast was nice and delicious but the room was too small for all to eat. All and all we would return in the future.

  • Stayed: August 2013, travelled as a couple
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Thank frank146
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marge O, Manager at Best Western Plus Chelmsford Inn, responded to this reviewResponded 13 September 2013

Thank you so much for your kind words in recognizing the hard work of our staff. Julia and our team are truly dedicated to customer service and I'm glad it shows. I am honored to work with them every day.

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Reviewed 3 September 2013

Good location to head in all four directions by auto. Great restaurant next door. Outdoor pool was nice and the free breakfast was sufficient. the property is located at the intersection of four highways but the room was quiet.

  • Stayed: September 2013, travelled on business
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Review collected in partnership with Best Western
Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marge O, General Manager at Best Western Plus Chelmsford Inn, responded to this reviewResponded 9 September 2013

Thank you for your comments of the Best Western Plus Chelmsford Inn. As you mentioned with easy access to the highway, you can easily head to Boston for an exciting day in the city or make the quick 27-mile drive to Boston Logan International Airport. You can also go tax-free shopping in New Hampshire, visit the battlefields in Concord/Lexington or the historic mills in Lowell, MA. We hope to see you again.

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Reviewed 26 July 2013

I have stayed at this hotel a few times when traveling on business in the area and I must say this hotel has the best staff at any hotel I have ever stayed at. They were so friendly and caring. The rooms were clean and the bed very comfortable. I did not use the outdoor swimming pool but there were plenty of people using it and having a great time. I definately recommend this hotel.

  • Stayed: July 2013, travelled on business
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1  Thank TheCascoTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marge O, General Manager at Best Western Plus Chelmsford Inn, responded to this reviewResponded 29 July 2013

Thanks for staying with us and posting a review. We love to hear that our guests enjoy their stay with us so much they come back year after year. I agree with your comments that we have the “best staff at any hotel” and it is an honor and pleasure to work with them. Thanks again for staying with us and we look forward to your next visit.

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Reviewed 26 July 2013

Stopped here on our way to Maine. The staff at this hotel were terrific and very friendly. The outdoor pool is huge and great after traveling all day in the heatwave. We had a room with a balcony overlooking the pool area which was awesome. A quick bite and beverage at the restaurant right next door was very convenient. The free breakfast in the morning was perfect and made it very easy to get on the road and continue our trip. Will definately stay here again.

  • Stayed: July 2013, travelled as a couple
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1  Thank camp6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marge O, General Manager at Best Western Plus Chelmsford Inn, responded to this reviewResponded 29 July 2013

Thank you for writing such a nice review of the BEST WESTERN PLUS Chelmsford Inn. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to have you back soon.

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Additional Information about Best Western Plus Chelmsford Inn

Address: 187 Chelmsford St, Chelmsford, MA 01824-2307
Phone Number:
Region: United States > Massachusetts > Chelmsford
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Chelmsford
Price Range: £76 - £131 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Chelmsford Inn 2.5*
Number of rooms: 114
Official Description (provided by the hotel):
This recently renovated, Three Diamond Massachusetts hotel in Chelmsford is a great choice for a stay in the New England area. The BEST WESTERN PLUS Chelmsford Inn offers guests comfortable accommodations with complimentary HOT breakfast buffet,free high-speed wireless Internet access,Keurig coffee makers and refrigerators in every room. Hotel amenities include an outdoor pool, fitness center, satellite television, free parking and a new restaurant/lounge - Moonstones for all to enjoy. Hotel banquet facilities are also available and are ideal for a special event or business meeting. With easy access to the highway, guests can easily head to Boston for an exciting day in the city or make the quick 27-mile drive to the Boston Logan International Airport. Visitors shouldn't miss America's Industrial Revolution commemorated at the Lowell National Historic Park in neighboring Lowell, Massachusetts. Experience all the rich historical attractions that abound in the Boston and New England region while staying at the BEST WESTERN PLUS Chelmsford Inn- great accommodations and service at a great value. ... more   less 
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Also Known As:
Best Western Plus Chelmsford Hotel Chelmsford
Chelmsford Best Western
Best Western Chelmsford Hotel

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