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“Good hotel”

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Best Western Plus Chelmsford Inn
Ranked #1 of 2 Hotels in Chelmsford
Certificate of Excellence
GreenLeadersSilver level
Reviewed 9 April 2014

My only complaints are, the breakfast was bland, the mattress was hard and I had asked for a wake up call that I never got. The front desk staff was efficient but not that friendly. Other than that, the hotel was in good order, nice décor and the room was clean and everything was in good working order. I'd stay again and would/have recommend it to others.

  • Stayed: April 2014, travelled solo
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Review collected in partnership with Best Western
Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marge O, General Manager at Best Western Plus Chelmsford Inn, responded to this reviewResponded 14 April 2014

Thank you so much for your comments Laura so that I know where improvement is needed. We are constantly making changes and hope you will notice them the next time you travel to Chelmsford.

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236 - 242 of 311 reviews

Reviewed 21 February 2014

Clean hotel, great staff, good location, reasonable rate. Was recently here on company business for 4 days and will definitely recommend to associates. WIFi was excellent. Room had a living room area with sofa bed.

Room Tip: Room with balcony
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  • Stayed: February 2014, travelled on business
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Thank Nan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marge O, General Manager at Best Western Plus Chelmsford Inn, responded to this reviewResponded 14 April 2014

Thank you for writing such a nice review of the BEST WESTERN PLUS Chelmsford Inn. We are delighted that you enjoyed your stay with us. Our staff works really hard to provide clean, comfortable accommodations at a reasonable price. We appreciate your business and hope to have you back soon.

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Reviewed 25 January 2014

Hotel was clean, the staff was friendly, the bed was comfy, the shower was hot - what more do you need! We would definitely stay here again. Would love to see the breakfast served out in a more open area.

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Best Western
Thank swait210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marge O, General Manager at Best Western Plus Chelmsford Inn, responded to this reviewResponded 28 January 2014

Thank you for writing such a nice review of the BEST WESTERN PLUS Chelmsford Inn. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to have you back soon.

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Reviewed 12 December 2013

If you like ice cold showers and a high carbohydrate continental breakfast you will love this Inn. The hot water issue has been ongoing apparently. I have a friend who stayed here 8 months previously while on a bus tour and she reported the same problems. The staff always seem surprised to hear about it though. Do Not stay here!!!!!

Room Tip: The hot water issue is all through the Inn so changing rooms won't help.
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  • Stayed: November 2013, travelled with friends
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Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marge O, General Manager at Best Western Plus Chelmsford Inn, responded to this reviewResponded 16 December 2013

Thank you Linda for sharing you experience and I'm disappointed that you experienced the problems that you mentioned. Our staff was surprised by the lack of hot water because it is not a typical comment that we receive. We have three hot water boilers and tanks and we recently replaced the pump on one of the units which was operating sporadically.

During next year's tour season, we will share your comments with the tour organizers with the hopes that they will add some additional items to their menu selections for continental breakfast. I know they try very hard to make their tours affordable to all.

I wish I could go back and change the past so that your stay would be everything you hoped it would be but unfortunately I can't. I can only hope that you will give us another try.

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Reviewed 2 December 2013

Easy acess to route 495 and 3. Checking in or out is never a problem and all of the staff is personable and friendly. They have a lovely fireplace in the lobby with easy chairs to sit and read, giving you the feeling of home. The hotel is clean and beds and pillows very comfortable. The breakfast was very good and offered something different to please any individual. I would not hesitate to stay here again or to recommend it to friends and family.

Room Tip: Some rooms have balconies.
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  • Stayed: November 2013, travelled as a couple
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1  Thank Alice G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marge O, General Manager at Best Western Plus Chelmsford Inn, responded to this reviewResponded 3 December 2013

I am thrilled that you think of us your home away from home....you are an extended member of our "family". As you mentioned with easy access to the highway, you can easily head to Boston for an exciting day in the city or make the quick 27-mile drive to Boston Logan International Airport. You can also go tax-free shopping in New Hampshire, visit the battlefields in Concord/Lexington or the historic mills in Lowell, MA. We look forward to your next visit !!!

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Reviewed 2 December 2013

Once again, a wonderful stay at this hotel. The rooms are huge with a king bed, sofa and chair which was perfect for family to visit us. The staff is so friendly and the room was immaculately clean. Free breakast was great and they must be baking the muffins themselves because they were so fresh and delicious.

Room Tip: Rooms with seperate area with sofas are great for entertaining
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  • Stayed: November 2013, travelled with family
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Thank camp6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marge O, General Manager at Best Western Plus Chelmsford Inn, responded to this reviewResponded 3 December 2013

Thank you so much for your kind words in recognizing the hard work of our staff. We recently began ordering our breakfast muffins and breads from a local baker and they are terrific !!!! Our team is truly dedicated to customer service and I'm glad it shows. I look forward to your next visit.

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Reviewed 25 October 2013

A quite comfortable hotel in the center of Chelmsford, MA. Friendly personnel, enough space and large beds. Located near the interstate route 495, which is convenient for arriving but also the source of noise, day and night. Otherwise standard for the three stars hotels in US.

  • Stayed: October 2013, travelled on business
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Review collected in partnership with Best Western
Thank Evgenii B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marge O, General Manager at Best Western Plus Chelmsford Inn, responded to this reviewResponded 28 October 2013

Evgenii - thanks for sharing your experience with us. I hope you were able to enjoy our complimentary HOT breakfast buffet which offers a variety of fruits, yogurts, cereals, waffles, hard boiled and cooked eggs, bacon or sausage, breads, pastries and beverages. Next time you come back this way, I hope you'll be able to enjoy our Fitness Center or Moonstones Restaurant and Lounge. See you again soon.

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Additional Information about Best Western Plus Chelmsford Inn

Address: 187 Chelmsford St, Chelmsford, MA 01824-2307
Phone Number:
Region: United States > Massachusetts > Chelmsford
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Chelmsford
Price Range: £74 - £123 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Chelmsford Inn 2.5*
Number of rooms: 114
Official Description (provided by the hotel):
This recently renovated, Three Diamond Massachusetts hotel in Chelmsford is a great choice for a stay in the New England area. The BEST WESTERN PLUS Chelmsford Inn offers guests comfortable accommodations with complimentary HOT breakfast buffet,free high-speed wireless Internet access,Keurig coffee makers and refrigerators in every room. Hotel amenities include an outdoor pool, fitness center, satellite television, free parking and a new restaurant/lounge - Moonstones for all to enjoy. Hotel banquet facilities are also available and are ideal for a special event or business meeting. With easy access to the highway, guests can easily head to Boston for an exciting day in the city or make the quick 27-mile drive to the Boston Logan International Airport. Visitors shouldn't miss America's Industrial Revolution commemorated at the Lowell National Historic Park in neighboring Lowell, Massachusetts. Experience all the rich historical attractions that abound in the Boston and New England region while staying at the BEST WESTERN PLUS Chelmsford Inn- great accommodations and service at a great value. ... more   less 
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Also Known As:
Best Western Plus Chelmsford Hotel Chelmsford
Chelmsford Best Western
Best Western Chelmsford Hotel

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