My Fiance and I are fans of Hampton Inn Suites, so when we needed a local hotel so that we could attend a family function we decided to cash in 60000+ Hilton Honors points on a suite at Hampton Inn. What a disappointment. We were made to wait at check in 45 minutes because our room was not ready, supposedly they were busy the night before- NOT our problem! When we finally got to our room, there was cleaning product not wiped off the counters and the tv looked like someone had taken a wet rag and streaked the front of it. There was hair on the bathroom floor and the bed looked as though it had been tossed together. Thankfully we were only there to sleep. We frequent Hampton Inn and it has always been our choice of hotels when we are travelling. This Hampton Inn could use a lesson from others that we have stayed in regarding customer service.
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- Also Known As:
- Hampton Inn Chicopee Hotel Chicopee
- Chicopee Hampton Inn