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“Not up to Hilton Standards”

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DoubleTree by Hilton Hotel Boston North Shore
Ranked #1 of 9 Hotels in Danvers
Pottstown, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Not up to Hilton Standards”
3 of 5 bubbles Reviewed 16 May 2014

Stay was ok, but the hotel is dated. The draw for the hotel is the Coco Key Waterpark attached to the hotel. No vending machines in the hotel, so bring your own snacks or dish out $3.00 for a candy bar at the front desk.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kenneth W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTBOS_Mgr, General Manager at DoubleTree by Hilton Hotel Boston North Shore, responded to this review, 2 June 2014
Kenneth, we are sorry to hear that your stay did not live up to your expectations. Our property actually completed $17 Million total renovations in 2013. But if there are specific areas where we can continue to improve, we would love to further clarify your comments/concerns, if you would be so kind as to contact evan.streuding@hilton.com with more details. Thank you.
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1,190 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (116)
Date | Rating
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English first
Windham, United States
1 review
5 of 5 bubbles Reviewed 16 May 2014

We stayed here because of the water park that is attached to the hotel. We were surprised at all of the amenities this hotel had to offer. The restaurant served great food at a reasonable price. The hotel pool was immaculate. There was a lifeguard on duty and the pool is surrounded by windows so it is nice and bright. There was a free magic show at the hotel the night of our stay for the kids and the kids had a blast at the CoCo Key Water Park. The only thing I was bummed about was there were no lounge chairs at the water park. It would have been nice to sit back and relax while the kids enjoyed the water park. I will definitely be back!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Daniel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTBOS_Mgr, General Manager at DoubleTree by Hilton Hotel Boston North Shore, responded to this review, 5 January 2015
Thank you for the Five Star Review! We appreciate the detailed response provided of your stay! We are happy to have everything our guests need, and deserve on property! We look forward to your next stay!
General Manager
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Biddeford, United States
1 review
5 of 5 bubbles Reviewed 16 May 2014

We chose this hotel as recommended by CocoKey Water Park. The hotel was clean and fresh. The staff were very friendly and accommodating. Our rooms had everything we needed (including hand lotion that smelt great and worked!) and the hotel was within driving distance of many restaurants and shopping. Traveling with five kids (from 9mo. to nine years old) we expected a bit of a hassel. Our trip was a wonderful experience. The only difficulties we had were connecting our devices to the internet. Our Kindle Fire HDX connected seamlessly as well as an iphone 4s however, the iphone 3gs, the gen5 ipod touch and a Alcetel phone would not connect to the wifi. We didn't mind this inconvenience as we didn't spend much time playing on our gadgets in the hotel room.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Erica F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTBOS_Mgr, General Manager at DoubleTree by Hilton Hotel Boston North Shore, responded to this review, 19 May 2014
Erica, wow, traveling with 5 kids - yes that must be an adventure! So happy to hear you all enjoyed your stay and your experience at the water park. Thank you for your comments regarding our staff, cleanliness, amenities, and location. We apologize for the inconvenience you encountered in trying to access our complimentary WiFi on certain devices. But glad to hear you got out and about to enjoy the nearby dining and attractions in the North Shore area. We hope to welcome your family back again soon for more fun!
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Northfield, United States
Level Contributor
6 reviews
6 hotel reviews
5 of 5 bubbles Reviewed 16 May 2014

Excellent time at this hotel. It was located right next to the water park. The staff was helpful and very nice. All things went well with no issues at all. They gave a cookie to each of my kids.. that was very nice.. normally we only get one!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTBOS_Mgr, General Manager at DoubleTree by Hilton Hotel Boston North Shore, responded to this review, 5 January 2015
Thank you for the 5 Star Review! We look forward to your next stay with us, where we can provide you with extra cookies!
General Manager
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Acton, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 14 May 2014

Due to central reservations booking event room rate was not coordinated and contributed to a $350+ room rate. Unacceptable as a Hilton Honors member. I hope central reservations and the hotel can better coordinate this issues of events and room rates. Otherwise, there are other choices in the Boston area for business and conference space.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTBOS_Mgr, General Manager at DoubleTree by Hilton Hotel Boston North Shore, responded to this review, 19 May 2014
Mark, please accept our sincere apologies for the hassle and frustration this incident with room rates has caused you. We will share your experience with our team and work to prevent similar issues moving forward. If I may be of any additional assistance, please feel free to contact me directly.
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Lake Luzerne, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 May 2014

Excellent staff, happy and welcoming in every way. I enjoyed my stay and would recommend it to everyone. The cookie at the front desk was extra special, and there was always an extra one if you asked.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Charliechan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTBOS_Mgr, General Manager at DoubleTree by Hilton Hotel Boston North Shore, responded to this review, 19 May 2014
Charlie, thank you so much for your comments, which I have shared with our staff. We are glad to hear you enjoyed a warm welcome throughout your stay - from our signature DoubleTree cookies, to the service provided to your group. Thank you for recommending us, and we hope to welcome you back in the future!
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Silver Spring, Maryland
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 13 May 2014

Lovely people fun place.Must visit !!!! Water park is fun and the best place for family ....kids having fun every where . Restuarant the best in the area.Food is delicious,service is very good.
Room comfortable and above all ....nice people !!!

  • Stayed April 2014, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frei_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTBOS_Mgr, General Manager at DoubleTree by Hilton Hotel Boston North Shore, responded to this review, 5 January 2015
Thank you for the 5 Star Review! We appreciate all of your kind words and await your future return!!
General Manager
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Additional Information about DoubleTree by Hilton Hotel Boston North Shore

Property: DoubleTree by Hilton Hotel Boston North Shore
Address: 50 Ferncroft Rd, Danvers, MA 01923-4017
Phone Number:
Region: United States > Massachusetts > Danvers
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Danvers
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Boston North Shore 3.5*
Number of rooms: 363
Official Description (provided by the hotel):
The DoubleTree by Hilton Boston North Shore is just 19 miles from downtown Boston and Logan International Airport (BOS), and a short drive from historic Salem. Ideally located for meetings, weddings, business travel and families, our Danvers, MA hotel offers 363 spacious guest rooms & suites (newly renovated in 2013) featuring contemporary decor and excellent amenities. Savor a warm, freshly baked DoubleTree cookie and make the most of our comforting amenities, including our business center, lobby coffee shop where we proudly serve Starbucks(R), full service restaurant and lounge, and on-site Atlantis Sports Club & Spa. ... more   less 
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Also Known As:
Sheraton Ferncroft Hotel
Sheraton Danvers
Danvers Sheraton

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