Pros: You most likely won't find any problems with the rooms themselves, they're clean, decent amount of room.Totally comfortable. And even if you find it "just ok", according to the flyer on the desk, within the next year all the rooms are being renovated, new furniture...etc. They're good as it is, they'll look even better throughout the year!
Our welcoming staff was very friendly and helpful.
Cons: This was not a real problem for us, but something undesirable: while looking for ice, we spanned 3 floors. One, the ice machine was removed, the second, the machine was off and not working and finally we found a working machine on the 1 st floor. During our walking around of the building, a rear, right stairway between floors was oddly full of mostly dead flies. They were everywhere, a few clinging to the railings, but most dead on the ground and stairs. Something was up, but we didn't investigate. None of the other stairways had them. Anyways, that wasn't what really bothered us...
The Real Problem:
On our last morning (2 day stay) we decided to sleep in and order room service breakfast, as we never had before. That morning around the time we were expecting breakfast to arrive, we were still in bed and heard talking directly outside our door and some noise. My girlfriend got up to open the door and start our day off from slumber to scrambled eggs, it was kind of exciting for us. We're dorks. Only when she opened the door, it wasn't our breakfast, it was maintenance folks of some sort, with a key in their hand who had been trying to open our door with it! I think they mentioned something about curtains. I think they also said they had our room number written down as a room they had to go into. Regardless of if there was a mistake on room number on either end, 1) We had a Do Not Disturb sign on the handle, which should have served as some kind of hint that people may be inside. 2) No knock! Not once! I feel like it's standard practice in a hotel to always knock on a door before you open it, especially around 10am.
The thought of if that key may have had the ability to open our door and it did and we were walked in on while we were still in bed...oh man. That's a terrible feeling.
I understand that mistakes happen and I'm sure that it's not common practice, obviously, but it was enough to turn us away.
And in case you were wondering, the breakfast was good.
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- Also Known As:
- Hilton Boston Dedham Hotel Dedham
- Hilton Hotel Dedham
- Hilton Dedham
- Dedham Hilton