At our first visit in March 2014, we did not find the hotel welcoming or enjoyable. Staff was nearly invisible. I had looked forward to the hot tub and was disappointed to find it didn't work. After we completed a survey, the new manager called to ask that we give the property another try. So we reserved a night in June, I was warned in advance that the pool/gym would be under construction...and was told we'd be comped the suite.
Our second experience was wonderful: we were warmly welcomed, sampled a warm cookie, then found to our amazement that the free evening soup/salad/sweets included Kathy's gourmet-quality homemade desserts (apple crisp, bread pudding and banana bread) and friendly, upbeat service. We slept well in a comfortable, clean room and enjoyed a tasty breakfast buffet the next morning. The staff was uniformly helpful and gracious. And if Kathy's kitchen savvy gets duplicated at other Residence Inns, they'll be earning new regular residents with each mouthful of home cooking!
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- Also Known As:
- Residence Inn Boston Dedham Hotel Dedham
- Residence Inn Dedham
- Dedham Residence Inn