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“Huge - and tasty - improvement”

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Residence Inn Boston Dedham
Ranked #2 of 4 Hotels in Dedham
Pemberton, NJ
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Huge - and tasty - improvement”
Reviewed 21 June 2014

At our first visit in March 2014, we did not find the hotel welcoming or enjoyable. Staff was nearly invisible. I had looked forward to the hot tub and was disappointed to find it didn't work. After we completed a survey, the new manager called to ask that we give the property another try. So we reserved a night in June, I was warned in advance that the pool/gym would be under construction...and was told we'd be comped the suite.

Our second experience was wonderful: we were warmly welcomed, sampled a warm cookie, then found to our amazement that the free evening soup/salad/sweets included Kathy's gourmet-quality homemade desserts (apple crisp, bread pudding and banana bread) and friendly, upbeat service. We slept well in a comfortable, clean room and enjoyed a tasty breakfast buffet the next morning. The staff was uniformly helpful and gracious. And if Kathy's kitchen savvy gets duplicated at other Residence Inns, they'll be earning new regular residents with each mouthful of home cooking!

Stayed June 2014, travelled as a couple
Helpful?
2 Thank ElsieL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DedhamDOS, Director of Sales at Residence Inn Boston Dedham, responded to this review, 23 June 2014
Thank you so much for the kind words and for taking the time to write a review. We are pleased that you enjoyed you stay and Kathy will be thrilled that you enjoyed her baked goods! We look forward to seeing you on your next visit and know you will be happy with our new expanded fitness rooms and pool upgrades.
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146 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
Suffolk, Virginia
Level Contributor
129 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 9 June 2014

We stayed during a weekend while attending a concert in the area. The area is robust with many restaurants and shops. The hotel staff were friendly and ready to please. The room was modern, quiet and comfortable. The only issue was the lack of attention of the cleaning staff since our room had no dish cleaning soap or dish rag. When the cleaned the room, the forgot additional toilet paper, a dish towel and still dish soap.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Jay W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DedhamDOS, Director of Sales at Residence Inn Boston Dedham, responded to this review, 11 June 2014
Thank you for the review and valuable feedback. Glad you enjoyed the hotel and that you found the staff to be friendly and helpful. We apologize for the lack of attention to detail by our housekeeping staff on your stay. We will address your concerns and hope you will stay with us again on your next visit to the area. Hope to see you soon!
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Sabattus, Maine
Level Contributor
122 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 3 June 2014 via mobile

Just stayed for George Strait concert the location off 95 was easy ,newer mall walking distance from hotel the room was clean had very comfortable bed continental breakfast was good staff was very informative and helpful the only bad part gym and pool were under renovations

Stayed June 2014, travelled with family
Helpful?
1 Thank gowelltony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DedhamDOS, Director of Sales at Residence Inn Boston Dedham, responded to this review, 4 June 2014
Thanks for staying with us and hope you enjoyed the concert at Gillette Stadium. The MBTA commuter rail adds a train for Patriot home football games to Gillette Stadium with a return train back to Dedham after the game. We like our location too! Sorry you were inconvenienced during this stay with our pool and Fitness Room renovation, but the improvements we are doing will be worth it on your next stay! Hope we see you again soon.
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Halifax, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 April 2014 via mobile

We stayed at the Residence Inn Dedham for three nights in late April 2014 and our experience was excellent. Upon arrival I was made to feel welcome and there was an obvious family friendly atmosphere, which was great for us travelling with our 2 year old. We happened to arrive on the first of three nights when dinner was being provided to guests, which was a nice bonus. Kathy, who prepared breakfast and dinner during our stay, was absolutely outstanding and made our stay so easy and enjoyable - really all staff were very friendly and incredibly responsive, thanks again. Part of the reason we selected this hotel was for the separate living and sleeping areas, which worked very well for us. As far as location, it was only a 3-4 minute walk to catch the train, which was very convenient for those heading in to downtown Boston. There is also a nice shopping complex very close by. In summary, I would recommend this location to anyone who wants really great service and easy access to the downtown without having the pay the premium associated with staying downtown.

Stayed April 2014, travelled with family
Helpful?
4 Thank Nick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles S, General Manager at Residence Inn Boston Dedham, responded to this review, 22 March 2015
Thank you for taking the time to share your comments and thoughts with us. We are glad you had an excellent stay and we hope you enjoy your future visits to Dedham, MA.

Thank you!

Charles Stoeckle
General Manager
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New Delhi, India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 April 2014

I stayed at this hotel for 2 months duration. My experience here was so amazing that if I'd be visiting this location again in future, i don't need to think even twice before making my reservation here. Their staff is so polite and helpful that you don't feel that you are away from home for such a long duration. Everyone there do a great job and ensure that their customers get every possible help and their stay is comfortable. Kathy and Mellissa are two best people there and I'm sure I'd remember them forever!!!

Room Tip: Front facing, near to Elevator on 2nd floor.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Ashish G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DedhamDOS, Director of Sales at Residence Inn Boston Dedham, responded to this review, 28 April 2014
So happy to hear you enjoyed your stay and our staff, the feedback is much appreciated! We hope you will return to the area again, we enjoyed having you as a guest of our hotel!
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Seattle, Washington
1 review
Reviewed 15 April 2014

A number of family members and friends stayed at this hotel while attending a near-by family wedding. During our stay, the customer service was outstanding. The staff repeatedly checked-in with our group to offer help with the wedding preparations and carefully accommodated a delivery of wedding flowers. Special requests were handled promptly. A big thanks to the staff for their help and enthusiasm.

  • Stayed April 2014, travelled with family
    • Value
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Helpful?
Thank 2014wedding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DedhamDOS, Director of Sales at Residence Inn Boston Dedham, responded to this review, 16 April 2014
Thank you for taking the time to write this review. The staff enjoyed making an already special weekend more memorable for all the friends and family of the wedding party. We hope you will stay with us again if you return to the area!
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Canton, Massachusetts
1 review
Reviewed 15 April 2014

Stayed here for two weeks while we house hunted. Two adults, Two small kids (2 and 3years) and one small dog. The staff is so friendly and I mean all of them!! Always greet you with a smile and very sweet to our kids and completely understanding about our dog being freaked out from all the traveling. The room was EXTREMELY CLEAN and is very functional for extended stay and is the first pet friendly hotel I have ever stayed in that did not knock you out with the overly perfumed smell from trying to cover up the previous pet. You get a hot breakfast every single morning and dinner Tuesdays, Wednesdays and Thursdays, and the food is very good!! These people treat you so well you feel like a guest in there home!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kerri W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DedhamDOS, Director of Sales at Residence Inn Boston Dedham, responded to this review, 16 April 2014
Our staff will be thrilled to hear how much you enjoyed your stay! Thank you so much for the review and kind words, it is much appreciated. We hope you will have a need to stay with us again as we enjoyed having you. Good luck with your move!
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Additional Information about Residence Inn Boston Dedham

Property: Residence Inn Boston Dedham
Address: 259 Elm St, Dedham, MA 02026-4528
Region: United States > Massachusetts > Dedham
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Dedham
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Boston Dedham 3*
Number of rooms: 81
Reservation Options:
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Also Known As:
Residence Inn Boston Dedham Hotel Dedham
Residence Inn Dedham
Dedham Residence Inn

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