I was looking forward to experiencing LaScala's in Dennis Port. My sister and I had a $15 gift certificate from restaurant.com and we were excited to try the food/atmosphere. Upon arriving, we went through the only designated entrance in the back of the building. When we walked in, we were completely ignored. We didn't understand the set up because when we walked in, the door took us to the bar area. We stood there for about 5 minutes, and the bartender confusingly welcomed us, saying, "Uh....can I help you?" We told him we were here for dinner, and he informed us we needed to walk through the bar to get to the dining room part of the restaurant. It was a very strange set up.
While we were ordering dinner, the waitress (one of the owners) told us they no longer take restaurant.com gift certificates. She told us they would take half the price of the certificate off the meal, ($7.50 off), then she left to answer the phone. There is nothing on their website stating that they no longer take the gift certificates. It was ridiculous. We paid for that certificate and they should honor it. We ended up getting $10 off the meal, and we were very disappointed with the food.
I ordered the sausage and pasta, while my sister ordered the broccoli and sausage pasta. It didn't taste like they seasoned the food or anything, and it was pretty clear the sauce came from a can/sausage was frozen.
I think this whole place needs a re-vamp. Bring in Restaurant Impossible's Robert Irvine and fix this restaurant. It has so much potential, it just needs to be acted upon.
What a disappointment.
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