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“Great Customer Service”

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Hilton Garden Inn Devens Common
Ranked #1 of 2 Hotels in Devens
Certificate of Excellence
Ayer, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Customer Service”
5 of 5 bubbles Reviewed 23 February 2014

We stayed the weekend and had amazing customer service. The food was delicious. We arrived late the first night and had speedy service. After deciding to extend our stay an additional night it was not a problem. One phone call and we were taken care of.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Louisa V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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400 reviews from our community

Traveller rating
    240
    118
    21
    5
    16
See reviews for
124
58
15
162
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Toledo, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 February 2014

I stay at Hilton Garden Inn's all over the country, this one is the nicest, cleanest, and friendlest one I have ever stayed in. The AC/Heat unit is fantastic, I am never able to get the room cool enough but I could in this room. Upgraded to a suite room, a nice change from a regular room. Staff is extremely friendly and helpful, and the entire hotel is spotless!

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 February 2014

I stayed here for a week on business. Clean, comfortable, and a good value. I would recommend this hotel to anyone! A nice fitness center and pool. Great restaurant and room service. This place is new, convenient, and the staff are friendly.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Matthew V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Griswold, United States
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 11 February 2014

This Hilton Hotel is a great choice for the Fort Devens / Ayer area. All of the amenities are top notch. The staff is wonderful. The food at the restaurant is always good. I highly recommend this hotel.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Franklin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buffalo Grove, Illinois
2 reviews
4 of 5 bubbles Reviewed 9 February 2014

I went to check in with my kids last Sunday and I had made the reservation for the wrong date. Dawn was beyond kind and nice. She helped to change the date so I could still use my points to pay for the room. She also upgraded our room so we could have a fun night watching the Super Bowl! Our only complaint is that the bed was really hard. Thank you so much Dawn!

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liberty Hill, United States
2 reviews
5 of 5 bubbles Reviewed 7 February 2014

Close by the office I was going to and clean. a LONG way from Logan Airport, lots of traffic. But this is where I needed to go. Also not many restaurants nearby, have to drive a little. Did not try the restaurant but heard it was good.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank T Allen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
boston
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 5 February 2014

We got the honeymoon suite for our family while on a ski trip to Wachusett Mtn. The room is expensive compared to other rooms at the hotel, but was worth the extra money for us. Huge Jacuzzi that fit all three of our young kids. A working fireplace, fridge, microwave and two big TVs. The only hassle is you can see straight through the fireplace into the bedroom, so the people in the living area have a clear view of the bed. As my son said, "that's awkward..."

Otherwise its perfect. Friendly staff, room service, very clean pool, well appointed workout facility. This will be our go-to place from now on.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jk5t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Devens Common

Property: Hilton Garden Inn Devens Common
Address: 59 Andrews Pkwy, Devens, MA 01434-4016
Phone Number:
Region: United States > Massachusetts > Devens
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Devens
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Devens Common 3*
Number of rooms: 36
Official Description (provided by the hotel):
At the Hilton Garden Inn Devens Common, we offer the most inviting and relaxing accommodations in Central Massachusetts - and a new concept in a world of ordinary hotels. Located in a quiet New England setting 35 miles from Boston, our stylish Hilton Garden Inn hotel turns your trip into a memorable travel experience. Our spacious accommodations in Devens offer great amenities like complimentary high-speed Internet access, mini-fridge, microwave and plenty of comfortable, flexible seating. After a great night's sleep with our Garden Sleep System® beds, get a great workout in our fitness room, take a dip in our indoor pool, and refuel in our full service restaurant, or stop by our lounge to unwind. Wanting to stay in, have room service delivered right to the comfort of your room. If this isn't enough, travelers will enjoy access to a complimentary business center, 24-hour pavilion pantry, and a 24-hour guest laundry. If you are planning a meeting or social event, there are meeting rooms with over 3,000 square feet of flexible meeting space. Inside our Hilton Garden Inn hotel in Devens, guests can enjoy our full service Great American Grill® restaurant, serving breakfast, lunch and dinner, room service as well as a full bar. Whether business, vacation, or a weekend getaway brings you to Devens, our staff look forward to welcoming you to the area. ... more   less 
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