We stayed a couple nights here to visit family in the area and found it to be a pleasant hotel which has a few issues to address. The grounds outside were well kept and appealing, and the lobby is nice, with a small store to one side selling the usual snacks and drinks. Check-in was easy, and seeing my name on a list of Marriott Rewards members was nice.
The room itself was a typical older-style Springhill Suites room, with a half wall and a TV between the two sections on a swivel. The TV is a bit on the small side for the size of the room. The bathroom is a little cramped -- definitely only one person at a time at the vanity, and there wasn't a fan in the shower area. The shower was VERY HOT, so much so that we had to forbid our daughter from touching the controls so it stayed below a scalding temperature. They really need to lower the hot water temperature to avoid injuring guests. Seriously, it went that hot.
The bed was very comfortable, and the air conditioning system worked well. Kudos to the property for putting a shield on top of the AC unit so that most of the air didn't blow in between the curtain and window. AC wasn't overly loud, either -- not quiet (they never are!) but not excessive. Pillows were very good, too. Lastly on the room, the small sink and fridge area (with microwave) was really nice and unobstrusive. Enough room to prepare food, store things, yet keep it out of sight.
One thing: You need more plugs for devices! There were two plugs on the desk lamp, one plug by the microwave, and two plugs in the bathroom (two on the wall weren't near any tables). With three people (two phones, one iPod, one tablet, cordless shaver), we basically ran out of plugs. Why no outlets by the nightstands?
BIG GRIPE: The breakfast was shoddy. This is a consistent ding on many Springhill Suites, but their breakfast just does not match the pricepoint or service level of the hotel. It's essentially nearly the same breakfast as Fairfield Inn at a higher price -- foam plates, CHEAP plastic utensils, the exact same bread offerings, eggs and bacon/sausage, and a waffle station plus yogurt, fruit, and cereal. In addition, when the hotel is near or at capacity, management needs to assign an additional person to help with breakfast. The poor woman was just overwhelmed trying to keep up, and when we arrived for breakfast, nearly everything was empty, and the place needed cleaning. Big fail, Marriott.
Few more random thoughts. Noise level in the room was fine. There were some noisy people down the hall, but we couldn't hear them. Pool looked fine but no hot tub. I didn't see the fitness area. There's a good restaurant just outside called The Devens Grille which is worth checking out. Nearest pharmacy is about 5 miles away (CVS).
Overall, we were pleased with our stay. However, given the breakfast situation, we might look for alternatives if we travel to this area again. That's not necessarily specific to this hotel though because I'm coming to that conclusion about Springhill Suites in general.
- Official Description (provided by the hotel):
- At the SpringHill Suites Devens Common Center hotel, we offer the most inviting and relaxing suites in Devens - and a breath of fresh air in a world of ordinary hotels. Located in a quiet New England setting 35 miles from Boston, our stylish all-suite hotel turns your trip into a memorable travel experience. Our spacious accommodations in Devens offer separate spaces for you to work and relax, along with some great amenities like free high-speed Internet access, mini-fridge, microwave, and plenty of comfortable, flexible seating including a pull-out sofa bed. After a great night's sleep, get a great workout in our fitness room, take a dip in our indoor pool, and refuel with our free hot and healthy breakfast buffet. Just off of Route 2, one mile from the Boston commuter rail, and near many area corporations, the SpringHill Suites Devens Common Center is perfect for business travelers. Our 14,000 sq-ft conference center provides a wonderful option for weddings, banquets and business events. ... more less
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- Also Known As:
- Springhill Suites Boston Devens Hotel Devens
- Springhill Suites Devens