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“Extreme disappointment at a very overpriced hotel!” 1 of 5 bubbles
Review of Harbor View Hotel

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Harbor View Hotel
Ranked #2 of 4 Hotels in Edgartown
Weston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Extreme disappointment at a very overpriced hotel!”
1 of 5 bubbles Reviewed 7 August 2014

My daughters and I stayed here recently for a whole week in the most expensive room they have
in the main building. When we arrived we found window air conditioners being held in with duct
tape, one of the conditioners had MOLD all along the inside, several electrical outlet covers were
falling off, the bathroom was very dirty, the carpet was stained throughout, the furniture had
knicks in almost all pieces. Most all of the windows did not close properly, so when it rained the
water would dribble down the walls. The one elevator didn't work, there was no valet parking,
the front desk attendants were very poorly trained and most spoke very poor english. The list
could go on and on about the terrible condition this hotel is in. They are charging rates consistent with a very high end hotel, but providing a very run down building. I would never
stay here again. I did talk to the general manager about the condition of our room, but he had
no excuse for it except to say that they are "striving to do better"! Do not waste your money
staying at the Harbor View Hotel

Room Tip: You do no want to choose any room or stay at this hotel.
See more room tips
  • Stayed July 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank Georgie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clark_Guinn, General Manager at Harbor View Hotel, responded to this review, 13 August 2014
Please accept my sincere apologies for your dissatisfaction regarding your recent stay with us, as we clearly failed to provide you with the level of service and facilities that you expected.

Being on an island has many challenges, i.e. arranging qualified technicians to repair the antique elevator in a timely manner. Although, we employ many people from different countries, we do require that they speak English and many of our guests enjoy their diversity.

The Harbor View Hotel was built in the late 1800’s, offering much history and an incredible location with the beautiful ocean across the street. Some updating is necessary; we do our best to maintain the 123 year old hotel, sometimes requiring temporary fixes until we have necessary parts and or opportunity, so not to displace our pre-booked guests. With no break in occupancy this time of year, it is difficult to get carpets shampooed, when necessary, and dried in time for the next guest.

If you would consider giving us an opportunity to reverse the impression we left with you, please contact my assistant, Lynn Marble at 508-356-2102.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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903 reviews from our community

Traveller rating
    459
    250
    94
    69
    31
See reviews for
238
442
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (292)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Charles City, Virginia, United States
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 3 August 2014

We spent 3 nights at this lovely hotel. Our room was lovely. View spectacular. Hotel is well appointed with 2 nice restaurants. Nice pool. Close to many restaurants and quaint shopping.
Lovely outdoor seating.

Room Tip: Price point depends on view etc. Frankly if you don't plan on spending all day in your room...th...
See more room tips
  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marcia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portsmouth, New Hampshire
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 1 August 2014

We recently stayed at the Harbor View Hotel in Edgartown M.V. in a 2 bedroom townhouse. It's no wonder they don't show this unit on their website, it wouldn't hold muster with the beautifully appointed rooms they profess to have. At an exorbinant nightly rate, this dated, carpet stained unit disappointed us all. This family get away had high expectations and when we booked our trip we were basing it on positive past experiences at the Harbor View. From the moment we arrived we were met with circuit breaker problems, lack of a properly equipped kitchen despite earlier calls to confirm needed amenities such as pots and pans. Each day upon returning to our room around 4pm housekeeping had not clean the room and adequate bedding and bathroom toiletries were not replenished. Coffee supplies for the Keurig were not replenished daily and visits to the hotel lobby for courtesy coffee were met with empty coffee pots. Additionally, the townhouse looked over and had to hear the noises from the maintainence building. It is shocking how a pretentious, stuffy old hotel can charge a fortune for so little in return. Avoid this hotel!!!

Room Tip: Nothing to offer--maybe the main building, but other family members staying also had problems.
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  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Vickie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoboken, NJ
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 31 July 2014

I'm a little biased because I got married here, but I had a great stay at the Harbor View last October. One tip: if it's late fall, use the hotwire blind booking feature. Nearly all 66 of my wedding guests were able to get a room at this hotel through hotwire for under $200 a night. The food at the wedding (catered by the same chef in the restaurant) was awesome! The staff was super helpful and accommodating to all my guests. We are hoping to return this October for our one year anniversary.

Also, note that this hotel is down the street from downtown Edgartown so a little bit of a walk (about 10 minutes) to restaurants, shops, etc. There are b&bs that are in the center of the town, but none offer the same services and amenities.

  • Stayed October 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank mzlou2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lubbock, Texas
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 30 July 2014

For the price it was rather disappointing. The shower curtain smelled so sour it was nauseating. The location is prime. Beautiful view and within easy walking distance to most everything in town. The room had all the usual amenities plus rather nice robes and an in room fridge. The small private porch was very enjoyable and we had a glass of wine there each night prior to retiring. It was an overall enjoyable experience but if I return to Martha's Vineyard will also look into other options for accommodations.

Room Tip: Stay here for the view and history
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  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Aaaahhhhh2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 28 July 2014

This hotel looks good but the food in the main dining room is appalling. Arrived at hotel to find firstly our keys would not work "twice". We were given twin beds even though all the advertisements show lovely rooms with a main queen or king bed. The bathroom washbasin has mould around it including cracks in the basin. Go to the main dining room to order lobster ( this is Martha's Vineyard after all) and we have to send back undercooked lobster. However the problem is terrible flavours. The worst meal in 3 weeks of visiting restaurants in the states. Food court In a shopping centre could have done better. Will not be adding to my review list

Room Tip: Not sure, not staying long enough
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  • Stayed July 2014, travelled as a couple
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Sandi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hereford, United Kingdom
Level Contributor
38 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 27 July 2014

We stayed here on our trip around New England and were upgrading on arriving into an apartment with a lounge dinning area, small kitchen,bathroom and large bedroom. The location of the hotel is wonderful and we both fell in love with Edgartown.
The hotel was in easy walking distances of the shops and restaurants and across the road the beach and the light house.
As we had such a wonderful apartment we did not use the hotel amenities, but there was everything there that you could wish for.
Wonderful place to relax and enjoy!

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Susanne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Harbor View Hotel

Property: Harbor View Hotel
Address: 131 North Water St, Edgartown, Martha's Vineyard, MA 02539-8016
Phone Number:
Region: United States > Massachusetts > Martha's Vineyard > Edgartown
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Edgartown
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Harbor View Hotel 3.5*
Number of rooms: 114
Official Description (provided by the hotel):
The Harbor View Hotel offers guests spectacular views of the harbor, Chappaquiddick Island, and Edgartown light house. The resort sits at the end of North Water Street in Edgartown where it has welcomed families and returning guests for more than 100 years. Only minutes from downtown Edgartown, that offers its' guests an array activities from biking, shopping, dining, and more. ... more   less 
Reservation Options:
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Also Known As:
Harbor View Hotel Edgartown, MA - Martha's Vineyard
Harbor View Hotel And Resort
Harbor View Edgartown

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