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Comfort Inn & Suites Fall River
Ranked #1 of 1 Hotels in Fall River
Saugerties, New York
1 review
“We loved our room and will stay there again!”
Reviewed 6 August 2011

My husband and I stayed there on Thursday, July 28th after our visit to Battleship Cove and was very pleased with our stay. We had a beautiful room and everything was clean and neat and very pleasant. The staff at the desk were very nice and helpful even suggesting a nice place to eat at our request which turned out to be great.
We will definitely stay there again when we make another trip there from Saugerties, New York to Battleship Cove again in the future.
Thanks for an enjoyable stay!

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank carla5333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rwalker_detroit, Manager at Comfort Inn & Suites Fall River, responded to this review, 16 October 2011
Thank you for your review. We enjoyed having you here and we hope to see you again when next you are in the area visiting Battleship Cove. We appreciate your great comments about our staff and will make certain that they are rewarded for their hard work.
Richard Walker
Manager
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172 reviews from our community

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    11
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Turkish first
  • Any
English first
Eastleigh, United Kingdom
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 July 2011

this hotel was ok breakfast included and was ok free internet use rooms ok all in all a comfortable 4 night stay

  • Stayed April 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank SouthamptonAndy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rwalker_detroit, Manager at Comfort Inn & Suites Fall River, responded to this review, 27 July 2011
Hello:
Thank you for the great review of our property. We hope you stay with during your next trip to New England. It was a pleasure having your family stay with us!
Richard Walker
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston
Level Contributor
112 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 11 July 2011

We booked this hotel since we were at a wedding very close by so we only stayed one night. Check in was very quick and we were placed on the 2nd floor. The view out the window isn't exactly special since you're overlooking the parking lot.

I could smell cigarette smoke in the hallway once we got out of the elevator however, the room did not smell of smoke at all. The room was very clean and the furnishings were above average. The bed was very comfortable which I didn't expect for a budget hotel. The bathroom had two sinks with one sperated by the toliet.

My only complaint was that the window did not open because the handle was broken in the shut position (could have been an issue if we couldn't ahve gotten out of the room in an emergency and had to use the window. Also the air conditioner was quite noisy during the night. Other than that our stay was pleasant and we really didn't hear anyone in the halls (don't know if there were people staying there)

They also provide a daily breakfast which we tried. It was not the greatest but we didn't even expect anything. They provided eggs with sausage, waffles which you could make yourself and lots of fresh fruit in addition to juices and coffee and yogurt.

Check out was easy and quick. I would highly recommend this hotel if you were visiting nearby and needed a place for the night however, I would not recommend it for any lengthy stay since it really isn't near much and not a resort type of hotel.

The hotel does also put up families that have been displaced or need a home. Some of them were hanging out outside the entrance and their children were playing in the parking lot.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank BBuddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rwalker_detroit, Manager at Comfort Inn & Suites Fall River, responded to this review, 21 July 2011
Hello:
The staff at the Comfort Inn would like to thank you for your feedback. We have shared all of the issues mentioned with our management, front desk, housekeeping and engineering team and will esnure that the issues are addressed asap.
We thank you for the recommendation and the thorough feedback.
We hope to see you again in the future if you visit the area.
Thank you
Richard Wallker
Manager
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Boston, Massachusetts
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 22 June 2011

From the moment I arrived and was greeted, I could tell that the hotel management takes great pride in good customer service and quality of their hotel. My room was clean, modern and comfortable. Newspapers were available in morning. The choices on TV were excellent with HBO ( and more) on demand for free. Free breakfast was adequate ( coffee was unexpectedly good ). Will return when working in the area again.

  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Traveler02176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rwalker_detroit, Manager at Comfort Inn & Suites Fall River, responded to this review, 25 June 2011
Greetings:

Thank you for such a fantastic review!
We take great pride in our customer service training,cleanliness of our rooms, amenities and breakfast selection which we recently upgraded. I will go ahead and share you letter with our management and staff so they can see that all of their hard work has been recognized. We hope to see you in the very near future.

Richard Walker
Manager
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houston
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 May 2011

We stayed here for 2 nights in May to see Battleship Cove. The location was very convenient to the highway, but far enough away from the highway you didn't hear the road noise. There were 2 families with 2 kids ages 6 and 10. The hotel is very clean and looks new, but I don't know when it was built. We used the pool and there were pool towels available (although a bit on the small side - bring your own beach towels if you want). One room was a suite and it was great to have a place everyone could meet and mingle. The other two rooms had 2 double beds and everything was very clean and neat. WiFi was free and I got a great connection. There is no safe in the room which would have been nice. I would recommend this place and we will stay here again if we ever get back up to this part of the country.

  • Stayed May 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mpgermany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rwalker_detroit, Manager at Comfort Inn & Suites Fall River, responded to this review, 25 May 2011
The staff at the Comfort Inn and Suites in Fall River would like to thank you for such a fantastic review of our property. We are an ideal location when visiting the Battleship Cove and we appreciate that you had a great time at our property during your visit. I will go ahead and share your positive review of our property with our staff. We hope to see you again in the very near future.
Richard Walker
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hooksett, New Hampshire
1 review
Reviewed 22 May 2011

I booked this hotel as a surprise for my husband and kids. We live in NH and I was running 200mi relay in 24hr. from Wachusett to Westport RTB New Balance. They were coming to pick me up at the finish. I thought it was would be fun- looked like they had a nice pool and whirlpool. The pool was cold, murky...the whirlpool was cold, not working at all...the pool deck was disgusting with what looked like stool on it!! Our room appeared clean...however there was food left over in the fridge from the previous guests...GROSS!! Donot waste your money!!

  • Stayed May 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RunnerMom53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rwalker_detroit, Manager at Comfort Inn & Suites Fall River, responded to this review, 23 May 2011
On behalf of the Management and Staff of the Comfort Inn Hotel and Suites I would like to apologize for the severe inconsistencies in service that you experienced during your stay with us on the weekend of May 22nd 2011. We contacted our pool operator after you complained to the front desk on Saturday evening and he came in on Saturday night and Sunday morning to ensure the pool was up to standard. This issue was due to us having several softball teams in house using the pool. I have also shared your concerns with the Housekeeping staff regarding the refrigerator issue and we will make this our item of the week for the upcoming month to ensure that this does not reoccur. We would love to be given another chance. Please contact the hotel and I will ensure that you have a problem free stay during your next time in the area.
Richard Walker
Manager
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Fareham, United Kingdom
Level Contributor
63 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 14 April 2011

Very clean rooms spacious
Reception staff excellent
Nicole on reception very helpful & sympathetic to our needs
Reasonable breakfast cereal toast scrambled egg yougarts tea & coffee
Spacious rooms warm comfortable
We used the disabled room for my mother only drawback is it is by the lift and reception area
Kids staying here running around screaching outside room/corridor had to ask staff on reception to request them to move from this area this was the only drawback

Room Tip: Clean comfortable reasonably priced
See more room tips
  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michelle Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rwalker_detroit, Manager at Comfort Inn & Suites Fall River, responded to this review, 25 May 2011
Greetings:

Thank you for the great comments about our hotel. Our staff works very hard and its great for our associates when our guests acknowledge their hard work in a such a public forum. Nicole at the front desk is our of our hotel's highlights and we will make sure that she is rewarded for such great work.
Please stay with us again if you are in our area again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn & Suites Fall River

Property: Comfort Inn & Suites Fall River
Address: 360 Airport Rd, Fall River, MA 02720-4703
Phone Number:
Region: United States > Massachusetts > Fall River
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Fall River
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn & Suites Fall River 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
The Comfort Inn & Suites® hotel is less than six miles from Battleship Cove, the world's largest historic naval ship exhibit. This maritime museum has displays and attractions like the USS Joseph P. Kennedy, Jr., the USS Massachusetts, the USS Lionfish, PT boats, helicopters, museums, eateries, gift shops and more. Additional points of interest close to this Fall River, MA hotel include the Lizzie Borden Museum, Lizzie Borden Gravesite and the Fall River Historical Society. We are also a short distance away from Historical Newport, RI and Cape Cod, MA. ... more   less 
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Also Known As:
Comfort Inn And Suites Fall River
Comfort Inn & Suites Fall River Hotel Fall River
Best Western Fall River
Fall River Best Western

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