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“Difficult to say”

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CapeWind Waterfront Resort
Ranked #16 of 20 Hotels in Falmouth
Leamington Spa, United Kingdom
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Difficult to say”
Reviewed 29 October 2011

We turned up quite late at the Capewind so it was difficult to say too much about the place. The reception was closed but they had taken the liberty of taping the key to the reception door for us to collect :)

As it turned out, this was literally only a place for us to stay. I feel this is a bit of shame because it actually promised quite a bit because of its location. It had a pool, although it looked closed. But more enticingly, it had kayaks to take out on the pond which would have been fun.

The room was extremely spacious, clean and tidy and had all that we wanted. The only issue were the "windows" on the doors did not seem to to fully close and it was a bit chilly in the evening.

My very brief encounter the following day with reception was that they were very friendly, wanted to make sure that everything was ok and even offered us an extra night which sadly we had to decline.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
2 Thank DannyACMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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194 reviews from our community

Traveller rating
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    7
    6
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77
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11
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
MA
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 27 October 2011

We were scheduled to spend one night here for a wedding on August 27th. This was the only hotel that would take a young child (4m at the time) that was near the wedding venue. Hurricane Irene drifted in this direction that weekend and we let the front desk know that we didn't feel it was wise to travel with an infant with an impending hurricane. They agreed and told us that they were offering their guests the opportunity to reschedule their trip. Great!!!! Having been evacuated from Cape Cod during Hurricane Bob, I definitely didn't want to do that again....it was awful!

Unfortunately, that was the week of our only vacation. When I emailed them asking if the night would be good for the spring I never heard back from them. I emailed them again, explaining that I work weekends as an RN and didn't have time off until December (the Cape is pretty dead in the winter) could we schedule a night in the spring....it was alot of money ($237 to be exact)to be out because of a natural disaster and could they help us in some way. Still no answer. I received a gift certificate in the mail for a 1 night stay, but it expires 12/31/11 and I emailed them again asking if there was something else that could be done as we wouldn't be able to use it...still no answer.

I then filed a complaint with the Better Business Bureau who then contacted them. After a month of waiting, the BBB emailed me that the CapeWind had refused to communicate with them and address the complaint. I have never encountered such bad costumer concern and service. The reality is, that if we were able to have used the night we were told we could reschedule, in the spring of 2012, we would have paid for 1 or 2 more nights so we could enjoy Falmouth. We were really looking forward to spending time at this resort, but wanted to do it when the weather would allow us to experience the local events and beaches.

It's so disappointing to read such good reviews and to have such a bad experience. I really feel like we missed out, not only on the wedding, but a potential place we could take our family over the next years of our children growing up. I am also VERY disappointed to have lost so much money....money is tight these days and we basically just gave away $237 and got nothing for it.

  • Stayed August 2011, travelled with family
    • Value
    • Service
Helpful?
22 Thank Nina I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
north of england
Level Contributor
46 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 25 October 2011

This is an older type motel but as it is set in a lovely location- away from the road- it is a perfect place to use as a homely base for touring the cape. We booked a room with a kitchenette and there was ample room to relax after a long day site seeing. The owner was super friendly and kept the grounds and rooms well kept.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cara06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 October 2011

It was great checking in was easy the manager showed my gf and I great places to go to eat which ended up being one of the best dinners ive had, the room was extremely comfortable and being right off the water was peaceful I would go back in a heartbeat

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mwsarazin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Voluntown, Connecticut
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 October 2011

Beautiful location. Classic older motor lodge, but immaculate. The owner was on site and is the most helpful and polite person I have EVER met in the industry. Very clean, comfortable, great for kids, pets, family reunions. I will stay no other place on the cape.

Room Tip: Book ahead for pet rooms
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  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robertbeasley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terrytown, Louisiana
Level Contributor
152 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 30 September 2011

We stayed at CapeWind Waterfront Resort on our recent trip to Cape Cod and Martha's Vineyard. The hotel was wonderfully pet friendly and made our golden retriever and us feel right at home. It's not fancy but very homey with a beautiful view of the lake. We chose this hotel because of its close proximity to the Woods Hole Ferry to Martha's Vineyard. The owners are on site in case of a problem and are always willing to answer questions or help out. The staff was extremely helpful with anything that you needed, including an extra suitcase stand. Chairs and tables along with a small patio are provided if you want to have coffee outside and enjoy the view.

Room Tip: When we were there the whole hotel was very quiet even though there was a dog show in the area (we d...
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  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank flowerchild48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Collingwood.ontario
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 September 2011

What an unexpected and absolute gem, convenient to all the local attractions; and located in the middle of Falmouth.
At the end of the long tree lined driveway, you enter what can only be described as a `park like setting`, surrounded by large, spotlessly clean and well appointed rooms each with an unobstructed view of the waterfront.
The other big attraction of Cape Winds, is the genuine welcome and assistance given by the owners,--- you immediately feel relaxed and at home.
Cape Winds wonderful surroundings and pet friendly atmosphere has to make it the preferred place to stay while in the Falmouth area, and we can`t recommend it highly enough.

  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DOCKSIDE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about CapeWind Waterfront Resort

Property: CapeWind Waterfront Resort
Address: 34 Maravista Extension, Falmouth, MA 02540
Region: United States > Massachusetts > Cape Cod > Falmouth
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
#2 Romantic Hotel in Falmouth
Price Range (Based on Average Rates): £
Hotel Class:2 star — CapeWind Waterfront Resort 2*
Number of rooms: 31
Official Description (provided by the hotel):
CapeWind is a unique, secluded waterfront haven on five lush acres overlooking a sparkling bay leading to the ocean. CapeWind offers the personality and atmosphere much like a country inn. Whether you are enjoying the comfortable accommodations of your room or venturing out your front door onto our spacious lawns, our staff is always close by to lend a hand or simply a wave and a warm smile. Once you enter our long, private drive you'll be transported into an atmosphere of peace and beauty. ... more   less 
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Also Known As:
Capewind Waterfront Hotel Falmouth
Capewind Waterfront Falmouth
CapeWind Waterfront Resort Falmouth, MA - Cape Cod

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