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“Not EVER Going Back..”
Review of Dana's Kitchen

Dana's Kitchen
Ranked #38 of 169 Restaurants in Falmouth
Certificate of Excellence
Cuisines: American
Dining options: Breakfast
Restaurant details
Dining options: Breakfast
Reviewed 21 July 2013

I ama local and have given two good reviews on this place. Today my review is NOT GOOD.
The food is still great, although pricey, but the attitude and service is NOT..
Okay well here is my story..
Anyway this past month I have gone up there three times for sandwiches to go.
I call ask how long and they tell me.
The first time I got there this month, they told me half an hour, so I arrived a bit before and waited in line to get to counter to tell the person that I am here for my sandwiches.
Guess what? They hadn't even started my order yet, so I now have to wait another 20 minutes or so to get what I ordered, and there was no apology from them saying they forgot to put the order in.
The second time I called in for sandwiches and was told it would be half an hour,I said OK but please make sure you have them ready when I get there as last time you forgot my order.
So I get up there and there is s line of people ordering as it is a Friday afternoon and people go there for an to have a lunch outside and enjoy , and while that is all nice , I am working, not on vacation and and I needed to get the sandwiches as fast as possible and get home to two hungry guys that were working in my yard and wanted lunch.. SO after ,having to wait in line for about ten minutes I get to the counter and tell the guy I am here to pick up my order and he says to me they are busy and it is not ready yet..
So I tell him I want to pay for it now, and do so, and then I go and sit down.
Now I got there at 12:30 ..I did not get out of there till 1:20! Almost an hour to get a sandwich???
So today because my husband and a friend are doing more work in the courtyard I opted stupidly again to go get a sandwich there as they both like the sandwiches a lot so I call up.
This was the conversation.
"Hi I liked to order two clubs Can you tell me how long for pick up? " He says "I don't know " and then says "looking at the orders 15 minutes" I say "Great. Will be there in 15.. "
I get there and like I have written before there are people in line waiting to order. So now I wait for three people ahead of me to do their order, and it is a slow process. (If I had the place I would have someone doing a pick up side as well, so those people do not have to wait)
Now I am next up and the guy behind the counter, the co owner, ignores me and says to this other man "What can I do for you" and the man looks at me and says to co owner,
"This woman was in line before me" I say "Thank you to the man" and without freaking missing a beat the c-owner says"No you weren't next as this man was waiting before you" I look at the man who now is embarrassed by it all and say," I didn't cut in line, and I consider it quite vulgar" and then the co-owner says "What are you in a hurry? Here's your order and it will be XXXX I give him the money ,he basically throws the bag at me, and neither one of us say thank you..
I am done going there. I don't need to be treated so disrespectfully..I don't care if he was having a bad day or not. Seems to me three strikes and you're out..
For the record I am someone who would never cut in line , ever..

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    • Atmosphere
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    • Food
5  Thank Polly N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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50 - 54 of 85 reviews

Reviewed 11 July 2013

My husband and I traveled. From. Boston we. Were excited. To try danas kitchen, we walked in and it seemed as though they were stil serving food,we both left there very disappointed, and mad that the owner wouldn't fix 2 sandwitches after we drove especially to dine there for lunch..

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3  Thank kcmc12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2013

We always stop at Dana's kitchen for lunch when in Falmouth. The sandwiches are delicious and are so large you can share.

1  Thank Marybeth58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2013

Have been here twice and it is now a favorite for lunch or breakfast. Wonderful freshly prepared food..interesting sandwiches and the best fish chowder (only on Friday). In or outdoor seating in lovely West Falmouth. Don't miss it!

1  Thank mdona267
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2013

I was lucky enough to have lunch at this charming restaurant. The service was friendly and my sandwich was delicious. I had the falafel wrap and thoroughly enjoyed it. The ingredients were fresh and the combination of falafel, hummus and fresh veggies was just perfect. I've read other reviews that mention high cost, and it is true that my sandwich cost $12. plus tax, but I have found that food prices are very high in all the restaurants in the area.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Deni51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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