We've been staying at this hotel for many years out of convenience because we know what to expect so it requires little planning. It is a three-star hotel with four-star prices. I like that it is on the beach, but the rooms cannot be mistaken for anything above three-star (look at the traveler photos, not the photos provided by the hotel). There are not many hotels with above three-star rating in falmouth so relatively, this is not a bad option.
Their customer service is also, well, three-star. Once, an unexpected scheduling conflict came up and we tried to cancel one night of the reservation. When we told the manager that we are loyal customers, she replied "I only see one reservation under your name" (this was my first time booking for my family) which I found unnecessary and rude of her to say. She also said "we have many customers who come back every year", just to show how little they care that we are loyal. I'm not sure how many of these customers will keep coming back if treated this way.More
- Free Wifi
- Free Parking