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“Very bad experience”

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Holiday Inn Cape Cod-Falmouth
Ranked #14 of 20 Hotels in Falmouth
Reviewed 15 August 2013

We had a booking for one night for 2 adults and 2 kids and when we arrived at the front desk, they said the hotel was overbooked and that we had a room with a king bed instead of two queen beds. We were very disappointed because we checked twice with the central reservation to have 2 double beds in our room.
They suggested us to give us some sheets and blankets to put our sons on the floor!Unbelievable!
Finally, as our reaction to refuse that,they called the doubletree hotel in Hyannis which had rooms available and was more far comfortable and welcoming!

Room Tip: Check twice directly with the front desk for your reservation and not with the central reservation!
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Stayed: August 2013, travelled with family
2  Thank ifmywater6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SJS2013, Manager at Holiday Inn Cape Cod-Falmouth, responded to this reviewResponded 20 August 2013

Dear ifmywater6,
Thank you for your feedback about the hotel. We are sorry that your room type request was not available. We apologize for the inconveniences experienced at the hotel, especially the reactions of the front desk agents. Please know that we are taking steps to ensure that this does not happen again. Our employees work very hard to make our guests comfortable and this is not typical. Please accept our sincere apologies.

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220 - 226 of 392 reviews

Reviewed 12 August 2013

Just returned from a 2 night stay with family of 4. Perfect location for staying in Falmouth. The ENTIRE staff was friendly and welcoming (even to a point where our friends not-staying at the hotel were invited to join us at the pool); the room was comfortable; and the breakfast was fresh and delicious -- my daughter particularly liked the Cinnamon Bun French Toast. Agree with others - priced competitively for the area. Only one suggestion for management - the breakfast experience was a bit disorganized...recommend having 1 dedicated staff person responsible for seating and assigning waitstaff to tables.

  • Stayed: August 2013, travelled with family
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Thank soxfan_bill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SJS2013, Manager at Holiday Inn Cape Cod-Falmouth, responded to this reviewResponded 20 August 2013

Dear soxfan_bill, Thank you for the kind review of the hotel. Your input is appreciated, as we strive to ensure our guests' happiness while staying with us. We are especially happy to hear that your family enjoyed the guestroom, staff, pool and breakfast! We have shared your review with the restaurant management team and will consider your recommendation. Again, thank you for the feedback.

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Reviewed 6 August 2013

We usually stay in B&B's, but for a last minute weekend trip to Falmouth/MV, these were all booked. We chose the Holiday Inn because we know what to expect from the chain, and that's basically what we got. This property is not really walking distance to anything. You have to drive to beach, shops, restaurants and the ferry. I've stayed in nicer Holiday Inns. This one is looking a little tired.

Check in Friday afternoon went smoothly. We had originally booked a standard double room, the only thing available. Upon arrival we were told we could have a complimentary upgrade to Room 201, which is a first floor king room. This was much appreciated.

The room was actually a handicapped accessible room, and was absolutely huge. Almost too big...kind of difficult to find your way to and from the bathroom in the dark without bumping into all the furnture! The decor is standard chain hotel, done in shades of blue and green. The room had a king size bed, desk and chair, two dressers, huge flatscreen TV, a sofa, armchairs, ottomans, dorm size fridge, microwave, coffeemaker. We used the fridge and it worked fine. There were two (!) closet areas, one very large, with plenty of hangers and two luggage racks.

The cleanliness of the room appeared to be mostly good. Housekeeping could do a better job wiping down surfaces. For example the fridge and microwave doors were covered with sticky handprints. The room had a definite odor, as if it had once been a smoking room and the smell lingered in the carpet. The ceiling had some serious water damage issues that had been replastered and painted over in places, not adequately. This might have contributed to the smell. I went to the desk after we walked into the room and were hit by the smell, and asked if there was anything else available, but the desk clerk stated they were completely sold out. The place did seem very busy. The odor wasn't intolerable and once we'd been in the room for a while we got used to it.

The bathroom was also quite large and very clean. Big granite vanity area. The tub had a hand held shower which worked just fine. The bathroom lighting was very dim, not suitable for applying makeup. Some brighter bulbs in the fixture over the vanity would solve the problem. Bathroom amenities were soap, shampoo, lotion, shower cap. These were nice quality and were in plentiful supply. Towels, while scratchy, were spotless and also plentiful.

The bed and pillows were comfortable. Sheets were clean but I wish were of a higher thread count. Kind of scratchy.

All in all we were comfortable here. The decor is just dated and tired. It's a little depressing. An upgrade to a cleaner, more modern look would go a long way to improving this property.

The only issue I had during my stay was the breakfast. The on-site restaurant, KC's Steak and Seafood, does a breakfast buffet with eggs cooked to order for I believe $9.95. So breakfast is not included, but can be charged to your room. Neither of us wanted eggs, so we just had the buffet items, which were fruit, cereal, yogurt, bagels/muffins/toast pancakes, french toast, bacon, sausage, potatoes, etc. Also juices and coffee. The pancakes were leathery from sitting out for so long, and the sausages were at the bottom end of the acceptable range. But the real problem was our waitress, she was one of the most surly, unpleasant servers I've ever encountered. I wish I could remember her name. She actually argued with me when I requested a clean coffee cup, because the one at my place was very dirty. Instead of just getting me another cup, I had to listen to a lecture on how cups become "stained" after years of use, but she'd get me another although she seemed very put out. Well I'm sorry, but I don't care to drink from a cup that's wearing more lipstick than I am! After that, she disappeared, wouldn't refill our coffee, snapped at me when I asked for a fork (there wasn't one on the table, I guess I should eat my pancakes with my fingers) and was generally unpleasant. Needless to say we had breakfast out the next day.

  • Stayed: August 2013, travelled as a couple
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1  Thank maryetuf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SJS2013, Manager at Holiday Inn Cape Cod-Falmouth, responded to this reviewResponded 20 August 2013

Dear maryetuf, Thank you for taking the time to write a review of the Holiday Inn Cape Cod-Falmouth. We are pleased that you enjoyed the complimentary upgrade. However, we are shocked to hear about the bad service in the restaurant! We have shared this review with all departments, as it is very detailed and informative. This is a great way to see how we can improve the hotel and sincerely appreciate your feedback. The hotel will undergo many upgrades over the winter months and hope that you will consider staying with us again.

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Reviewed 5 August 2013

Top notch service from reception, all aspects check in, reservations , help etc. Rooms in very good shape, large and many with fridges and microwaves. Good restaurant and room service, good breakfast, not bad price for area.

  • Stayed: August 2013, travelled on business
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Thank Pheephox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SJS2013, Manager at Holiday Inn Cape Cod-Falmouth, responded to this reviewResponded 6 August 2013

Dear Pheephox,

Thank you for taking the time to write such a nice review of the Holiday Inn Cape Cod-Falmouth! We are especially happy to hear that you enjoyed the “top notch service from reception" and more. We know that you have a choice of hotels while staying on beautiful Cape Cod and we appreciate your business. Please come visit us again soon!

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Reviewed 24 July 2013

Kudos to Melissa, housekeeper, for recognizing our coffee preferences! Kudos to the front desk staff for their quick and friendly response to our issues. Lower level room was a bit humid and moldy smelling - move to upper floor eliminated problem. Bed very comfy. TV/cable system easy to manipulate. Breakfast buffet tasty but not included in price. Pool saltwater a bit green indicating algae? - we didn't ask. Location a longish walk from shops, harbor, and beach. Great place to stay for business, less great for vacation.

  • Stayed: July 2013
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1  Thank RebRox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SJS2013, Manager at Holiday Inn Cape Cod-Falmouth, responded to this reviewResponded 27 July 2013

Dear RebRox,
Thank you for writing a detailed review of the Holiday Inn Cape Cod-Falmouth! We appreciate this, as it allows us to see were we doing well and where we need improvement. Your insight is very helpful. I will make sure to share this review with all department, especially Housekeeping! We hope to see you again in the future.

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Reviewed 15 July 2013

great place to stay the peoples are very friendly!!! great pace to stay the peoples are very friendly!!! great place to stay the peoples are very friendly!!! great place to stay the peoples are very friendly.

  • Stayed: July 2013, travelled as a couple
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Review collected in partnership with this hotel
Thank Andre b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SJS2013, Manager at Holiday Inn Cape Cod-Falmouth, responded to this reviewResponded 16 July 2013

Dear Andre b,
Thank you for taking the time to write a kind review of the Holiday Inn Cape Cod-Falmouth! We appreciate your input and are pleased that you enjoyed the people. Please come back for a visit soon!

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Reviewed 15 July 2013

Miserable hotel!

I checked in at 2pm on the day of a wedding starting at 4pm. The desk person said that our room would not be ready until 3pm, but if we wanted a different room, we could check in sooner. This is a Holiday Inn, we did not pick our specific room, so clearly we just took the first room.

Upon entering the hallway to our room, we noticed a half eaten burger left on the floor by cleaning staff after room service. This burger remained until we checked out the following afternoon. Not far from the burger a large water spider perched on the wall. It disappeared the next day.

Our room was sweltering and smelled like mold (probably due to the damp floor that remained moist throughout our one-night stay). We tried to set the A/C to 65 degrees, but the room temp never dropped below 74. The maintenance guy instructed us that "these units don't work so well." Very reassuring, considering the high summer rates.

One of the two beds was unmade. Cleaning staff forgot to do the second bed, the pillows were on the floor, the comforter was missing. Our room had been half cleaned. We decided to get some ice to cool our drinks in the sweltering room, but after not finding an ice bucket, we tried to use the coffee pot to collect some ice. We changed our mind after noticing the large hair in the coffee pot. We were promised a new room, but this never happened.

I feel angry and furious about spending any amount of time in this hotel room, not to mention having to spend money to be there. If I visit Falmouth again, I will find new lodging or sleep in my car.

Room Tip: Do not stay in this hotel.
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  • Stayed: July 2013, travelled as a couple
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2  Thank Chris_CAB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SJS2013, Manager at Holiday Inn Cape Cod-Falmouth, responded to this reviewResponded 20 July 2013

Dear Chris_CAB,
Thank you for taking the time to write a review of the hotel. Your feedback is very important to us, as it helps us improve our service and property. We are shocked to hear that your room was not clean when you checked in. We have shared this review with all departments, as the issues that occurred are not the "norm" of the hotel. Our employees truly work hard to ensure the happiness of our guests. Again, thank you for your valuable input.

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Additional Information about Holiday Inn Cape Cod-Falmouth

Address: 291 Jones Rd, Falmouth, MA 02540-3340
Phone Number:
Region: United States > Massachusetts > Cape Cod > Falmouth
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Falmouth
Price Range: £79 - £223 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Cape Cod-Falmouth 3*
Number of rooms: 98
Official Description (provided by the hotel):
Holiday Inn Falmouth/Cape Cod is located minutes from downtown Falmouth, ferries to Martha's Vineyard, Mass Military Reservation, Shinig Sea Bike Path, several Local Beaches, 6 Golf Courses, Woods Hole Oceanagraphic Institute and Famouth Hospital. Whether you are traveling for business or leisure, we have many amenities at the hotel for everyone to enjoy. KC Steak & Seafood is open daily for breakfast and dinner, don't forget to inquire about Kids Eat Free program. Complimentary wireless internet, indoor heated saline pool and fitness area, free parking, guest laundry, pay per movies and arcade room for the kids. ... more   less 
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Also Known As:
Holiday Inn Falmouth Hotel Falmouth
Falmouth Holiday Inn
Holiday Inn Cape Cod-Falmouth MA

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