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“worst hotel I have ever stayed in!”

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Holiday Inn Cape Cod-Falmouth
Ranked #15 of 20 Hotels in Falmouth
Edgartown, Massachusetts, United States
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“worst hotel I have ever stayed in!”
Reviewed 24 April 2014

This was the worst place I have ever stayed in my life! After flying into logan from St. Louis, my husband (who had just had surgery) and I were trying to make our way home to Martha's Vineyard. When we arrived at the ferry, the weather was so bad both last ferries were cancelled. The ONLY hotel available was the Holiday Inn. We would have been better staying in our car. Our room was like a mile walk from the front desk (my husband wasn't supposed to be walking). Our room hadn't been cleaned, it was really gross. There was hair all over the bathroom, in the shower, on toilet, near soap on the sink. There were pieces of garbage on the floor of the closet. The room smelled musty, and there were water stains on the ceiling. We hadnt eaten for over 16 hours so we needed to eat at their restaurant which was also gross. Very unfresh, seemed dirty. We were so grossed out by the room we didn't even shower or touch anything. We tried to go right to bed, which in the middle of the night felt really itchy. The front desk said they couldnt switch our room because none were available. People were smoking in their rooms (not allowed) and the hallways stunk like cig smoke, it was so nasty and the front desk didn't care. The ice maker/soda machine outside our room was very loud and that part of the hallway was flooded with water. Walking through it, the water went over my flip flops onto my feet. Again, front desk didn't care. We asked for a taxi to be waiting at 5:30am. Wasn't there, front desk lied that a cab had been called, even though we verified twice. We missed the first ferry because of them. That night was the WORST night of my life. I am 35 years old with 2 kids and a 57 year old husband. I have stayed in some bad places, but this took the cake for dirtiest, worst customer service, and overall horrible experience. Dont be fooled by the lobby looking decent. The hotel is disgusting!!!!!

  • Stayed January 2014, travelled on business
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Helpful?
3 Thank Ashley G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SJS2013, Manager at Holiday Inn Cape Cod-Falmouth, responded to this review, 4 May 2014
Dear Ashley G, We are sorry to hear about your experience at the hotel. We have shared your review with the entire staff to ensure that these things do not happen again. We apologize for any inconveniences. Did you speak with the Manager? We sincerely thank you for your candid feedback.
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375 reviews from our community

Traveller rating
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    57
    46
    26
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (72)
Date | Rating
  • Danish first
  • English first
  • German first
  • Italian first
  • Any
English first
Tiverton, Rhode Island
1 review
Reviewed 22 April 2014

I work 1 hour away form home and travel buy the Holiday Inn on Jones Raod. The weather is not the best here in New England. I stopped buy and meet Heather only to see if thay did a corperate rate for my company , and found out they do. I have worked there two years and every snow storm, blizzard, hurracane, any foul weather that made me stay in town not only me but some of the people that i work with. all we had to do was pick up the phone and call NO PROBLEM. Thanks to Heather and her staff everthing was clean, neat, comfortable. Any time I go back you know who I'm calling. Thanks You Heather and your Staff. P.S. I will be back

Room Tip: any room now thay all have microwaves and fridges
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  • Stayed December 2013, travelled on business
    • Value
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Helpful?
Thank topher504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SJS2013, Manager at Holiday Inn Cape Cod-Falmouth, responded to this review, 12 May 2014
Dear topher504, Thank you so much for the wonderful review! We have shared this review with the management team and are very pleased to know that you enjoy staying with us. We are also happy to hear that your stays with us are always "clean, neat and comfortable". We hope to see you in the near future! Cheers!
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Dover, New Hampshire
Level 2 Contributor
8 reviews
3 hotel reviews
Reviewed 22 April 2014

I'm a leader of an outdoor adventure group for active older adults, and it's important for me to find accommodations which provide outstanding customer service and great food - this place met all of my expectations! The staff is outstanding, from the front desk to the dining room. Don't pass up meeting Sophia at the front desk, Stacey in sales, or Lorrie in the dining room!! They made us feel like we were staying at a B&B - like family! The blueberry pancakes were to die for:) Our group loves to swim and the saline pool was warm and inviting. The renovated rooms were much appreciated too! We'll definitely be back. Thanks!

  • Stayed April 2014, travelled with friends
    • Value
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Helpful?
Thank Boomerang2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SJS2013, Manager at Holiday Inn Cape Cod-Falmouth, responded to this review, 4 May 2014
Dear Boomerang2014, Thank you for your positive feedback of the hotel! We are pleased to hear that you enjoyed the newly updated guestrooms, restaurant and saline pool. In addition, we are thrilled that our wonderful employees, Sophia, Stacey and Lorrie were able to tend to your group needs. Thank you so much for staying with us. We hope to see you again in the future.
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Whitman, Massachusetts
1 review
Reviewed 21 April 2014

Stayed one night with a few cousins for a girls night. Front Desk agent was expecting us and welcomed us with a big smile - was very interested in what we might need and how she could help with evening plans or ideas. Same for the room attendants I encountered - friendly, accommodating and interested and concerned about how our stay was going.

Rooms were just as requested as well as spacious, clean and comfortable.

Thank you!

  • Stayed March 2014, travelled with family
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Helpful?
Thank Melissa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SJS2013, Manager at Holiday Inn Cape Cod-Falmouth, responded to this review, 4 May 2014
Dear Melissa F, Thank you for taking the time to write such a nice review of the Holiday Inn Cape Cod-Falmouth! You are right, our employees work very hard to ensure that our guests are happy. We are pleased that you enjoyed your stay. Please come back and stay with us again, soon!
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Exeter, New Hampshire
1 review
Reviewed 9 April 2014

Our stay was delightful. Thank you Sophia!!
Sophia is charming and thoughtful, and made our stay pleasant and fun.
Our newly renovated room was clean and comfortable. The fitness room and computer access
were excellent.
We will be back soon.
M ~

  • Stayed March 2014, travelled as a couple
    • Value
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Review collected in partnership with this hotel

Helpful?
Thank CCtraveler385
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SJS2013, Manager at Holiday Inn Cape Cod-Falmouth, responded to this review, 12 April 2014
Dear CCtraveler385, Thank you for the wonderful review of the hotel! We appreciate your kind words and we will be sure to let Sophia know what a great impression she made on you. We are pleased that you enjoyed your stay and hope to see you again. Cheers!
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boston
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 March 2014

The staff are the best..mike the bartender is awesome..Cindy is fantastic and they really care for you..the new rooms are great..beds are comfy..renovations to be completed by may...i stay here often and always enjoy my stay..and the food is awesome...so u r thinking so what's the negative....prices in summer are a little high but its cape cod...cmon now..

  • Stayed March 2014
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank reillyfactor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SJS2013, Manager at Holiday Inn Cape Cod-Falmouth, responded to this review, 12 April 2014
Dear reillyfactor, Thank you for taking the time to write a review of the hotel. We appreciate your input, as it helps us improve the hotel. We are pleased that you like the staff! They work very hard to ensure our guests' happiness. Please come back and visit again, soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Falmouth, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 March 2014

The staff at this property is fantastic. From the front desk to the event coordinator, really top notch people who are eager to help out at every turn. We held a family event of about 100 people and our guests came from near and far and everyone thought the staff was just great.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Jayne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SJS2013, Manager at Holiday Inn Cape Cod-Falmouth, responded to this review, 15 March 2014
Dear Jayne D, Thank you so much for the kind words about the hotel! We agree, the staff is wonderful and they work very hard to ensure our guests' happiness. We are happy to hear that your family event was a success. Come back next summer when our upgrades are complete. Cheers!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Cape Cod-Falmouth

Property: Holiday Inn Cape Cod-Falmouth
Address: 291 Jones Rd, Falmouth, MA 02540-3340
Phone Number:
Region: United States > Massachusetts > Cape Cod > Falmouth
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Falmouth
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Cape Cod-Falmouth 3*
Number of rooms: 98
Official Description (provided by the hotel):
Holiday Inn Falmouth/Cape Cod is located minutes from downtown Falmouth, ferries to Martha's Vineyard, Mass Military Reservation, Shinig Sea Bike Path, several Local Beaches, 6 Golf Courses, Woods Hole Oceanagraphic Institute and Famouth Hospital. Whether you are traveling for business or leisure, we have many amenities at the hotel for everyone to enjoy. KC Steak & Seafood is open daily for breakfast and dinner, don't forget to inquire about Kids Eat Free program. Complimentary wireless internet, indoor heated saline pool and fitness area, free parking, guest laundry, pay per movies and arcade room for the kids. ... more   less 
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Also Known As:
Holiday Inn Falmouth Hotel Falmouth
Falmouth Holiday Inn
Holiday Inn Cape Cod-Falmouth MA

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