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“Wonderful Stay, Wonderful Staff!”

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Residence Inn Boston Franklin
Ranked #2 of 3 Hotels in Franklin
Certificate of Excellence
Reviewed 8 April 2014

We had a group of workers who had to stay here for 3 weeks for training. We could not have asked for a better experience. Here is why I rated this hotel a 5 star!

1.) Sue at the front desk! She is always smiling, very helpful and her persona puts out an," I want you here and thank you that you choose to stay here" attitude.

2.) The train is RIGHT across the street with easy access into and out of Boston. About $15.00 for a round trip, takes about an hour and runs about every 1.5 hrs.

3.) The cleaning crew is AMAZING! We have been staying at hotels for long periods of time and this is the best service I have had personally.

4.) They have free dinner M-Th. HELLO???? The breakfast is also wonderful!

5.) Great work out room!

6.) Great HOT TUB! Its hot!!!!

7.) Besides Sue, most of the staff was very friendly! I am from Texas so my definition of friendly is overly so, but here in the north east, I would say they do pretty well.

8.) There are great bars and restuarants right down the way, to the south and north of the hotel.

I WOULD DEF COME BACK TO A RES INN TO STAY, in fact, I have to train in Dallas for another week and booked a res inn for there too!

  • Stayed: March 2014, travelled on business
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Thank Jessib09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this reviewResponded 9 April 2014

Thank you for your recent extended stay with us and for taking the time to review your experience for TripAdvisor. I'm happy to hear that you enjoyed our amenities and that you found our staff to be friendly and helpful. We're honored to have earned your 5-star recommendation! Thank you for your feedback and we hope to host you again.

Sincerely,
Susan Perrothers, GM

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272 - 278 of 398 reviews

Reviewed 6 April 2014

A location convenient for me and my adult daughter brought us to Wrentham Mall for a day of mostly window-shopping, dinner and just catching up. Residence Inn by Marriott Boston-Franklin was just a few minutes drive from the mall. Our two bedroom, two bath suite with a comfortable livingroom-kitchenette allowed us our own space and wake-up schedules; the gas fireplace was a cozy option had we wanted to take the chill off a drizzly night. Our rooms were immaculate, the beds wonderfully comfortable, included breakfast provided sufficient options. All this for about the same price of a single room at many comparable hotels. The thing that made our stay especially pleasant was the exceptionally pleasant and welcoming attitude of each and every staff member we encountered. Since other reviewers have commented on this, it is obviously not just a one-time experience, but an integral part of how the hotel staff sees it's mission - not just providing a place to stay, but making guests feel welcome and valued.

Room Tip: The two-bedroom suite would be ideal for family or two couples, allowing space and privacy as well a...
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  • Stayed: April 2014, travelled with family
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Thank Summersailors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this reviewResponded 7 April 2014

Thank you for your recent stay with us and for taking the time to review your experience for TripAdvisor. We're pleased to hear that you enjoyed your mother-daughter weekend at our hotel and that all of your needs were accommodated. You hit the nail on the head in regard to our mission with respect to customer service. We aim to make every guest feel at home when they stay with us. We're happy to have succeeded during your stay and look forward to hosting your next visit to the Franklin area.

Sincerely,
Susan Perrothers, GM

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Reviewed 19 March 2014 via mobile

I stayed here for work and have been here for the sane reason last year. ... The difference is FRANCO the Bar Manager.... He is so attentive , friendly , and goes way above and beyond for everyone. While wearing about 10 Hats. Even if your in the New bar area to meet up with other coworkers or just to not sit
In. Your room he makes you feel important. Every one at the hotel was nice. But by the second day I was here I felt like Franco was a friend for years. Sheer genious to provide this food and bar service in the hotel. So we don't have to go out. If im back in the area I would stay here even if not fod business. Please have him implement this all over the country!

Stayed: March 2014, travelled on business
Thank Donvenia J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this reviewResponded 21 March 2014

Thank you for your patronage of our hotel and for taking the time to write a review of your recent stay. I'm happy to hear that Franco's customer service made the difference in your visit. I will be sure to pass your compliments along to him; we appreciate the feedback. Thank you for your business and we look forward to hosting your next visit to the Franklin area.

Best,
Susan Perrothers, GM

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Reviewed 2 March 2014

Thank you to Susan (manager), Hailey (front desk) and staff for making our weekend stay here so welcoming, and comfortable. Like other reviewers, we found that Susan and the staff treat their guests like family. The welcome that Hailey gave us was more genuine and friendly than any other we have ever received. The hotel was family-friendly, clean, and updated. Highly recommend!

Stayed: February 2014, travelled with family
Thank RF279
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this reviewResponded 4 March 2014

Thank you for your recent stay with us and for taking the time to review us on TripAdvisor. We strive to make every guest feel like family and we're happy to have succeeded with you. Thank you for your recommendation and we look forward to hosting your next visit to Franklin.

Best,
Susan Perrothers, GM

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Reviewed 20 February 2014

Upon arrival, I was upgraded to a premium room "no questions asked" as a Platinum member of Hilton Honors. Most times in the past, I was not been granted an upgrade at other hotels when I asked. The hotel staff, including manager Sue and the front desk, were wonderful throughout all three days - great customer satisfaction. The breakfast and manager's reception were very good, and the other amenities [pool/workout room] were great as well. This is a hotel I would visit over and over again, and highly recommend it to anyone visiting the Southern Boston area.

  • Stayed: February 2014, travelled with family
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Thank WoodyFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this reviewResponded 24 February 2014

Mahlon,

Thank you for your recent stay with us and for the 5-star review on TripAdvisor. I'm pleased to hear that you enjoyed your time at our hotel and that you'll return again. Thank you for recommending us to the TripAdvisor community and we look forward to hosting your next visit to the Boston/Franklin area.

Best,
Susan Perrothers, GM

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Reviewed 20 February 2014

The staff at this property were very friendly and completely professional. We came here for a sporting event and they were so accommodating, they made us feel right at home. We will definitely stay here again if we are in the area.

  • Stayed: February 2014, travelled on business
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Thank Ellen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colwen_MGMT, General Manager at Residence Inn Boston Franklin, responded to this reviewResponded 21 February 2014

Ellen,

Thank you for your recent stay with us and for the 5-star review on TripAdvisor. I'm happy to hear that our staff made you feel at home during your stay with us and that all of your needs were accommodated. We look forward to hosting your next visit to the Boston/Franklin area.

Best,
Susan Perrothers, GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2014

Recently had the opportunity to stay at this property. The staff were very customer service driven and extremely attentive to every needs personally. Rooms were very clean, and the breakfast selection was great and fresh and a wide variety unlike most suites. I would highly recommend a stay for both your pleasure and business needs. A very homely environment.

Garry P

  • Stayed: February 2014, travelled on business
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Thank Garry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn Boston Franklin

Address: 4 Forge Pkwy, Franklin, MA 02038-3157
Region: United States > Massachusetts > Franklin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Franklin
Price Range: £88 - £228 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Boston Franklin 3*
Number of rooms: 108
Official Description (provided by the hotel):
From weekend getaways to extended business trips, the Residence Inn Boston Franklin blends the comforts of home with the convenience of a quality hotel. Relax in a quaint New England town, located just a short drive from Boston and downtown Providence, where guests have quick access to sports stadiums, popular attractions and some of the largest corporate offices in the state. Ideal for longer stays, each of our 108 suites feature immaculately renovated kitchens as well as separate living and eating areas. Join friends in our lobby bar Bistro for a cold beverage and light sandwich. We know an exceptional hotel experience is all in the details. Tackle last-minute work projects with our complimentary wireless Internet or unwind while watching an array of premium television programs. Start your day off right with a satisfying breakfast buffet and then melt away tension in our invigorating whirlpool or play a game of tennis at our Sports Court. Feeling sluggish? Grab an energizing workout at the well-equipped fitness center. The Residence Inn Boston Franklin Hotel in Franklin, MA is an ideal starting point for exploring the best attractions in the region. Gillette Stadium at Patriot Place, Wrentham Village Premium Outlets and Boston Logan International Airport are all just minutes from the hotel. Convenience. Service. Style. You won't find another hotel in Franklin that can offer all this at such an affordable rate. ... more   less 
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Also Known As:
Residence Inn Boston Franklin Hotel Franklin
Residence Inn Franklin
Franklin Residence Inn

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