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“Great value, but not sure I would stay again.”

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Residence Inn Boston Franklin
Ranked #2 of 3 Hotels in Franklin
Certificate of Excellence
Philadelphia, Pennsylvania
Level Contributor
67 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Great value, but not sure I would stay again.”
Reviewed 30 November 2008

My fiance and I stayed here for 4 nights over Thanksgiving. The price was definitely right, and location was great for us to see family. We had a one bedroom suite, which was very nice and new. The bathroom area was big (sink outside of the actual room with the toilet and shower).

We did have a couple of problems though - one with housekeeping banging on our door one morning before 8am. I travel extensively for work, and even if I was on business travel, and not traveling for leisure, I would still be in the room at 7:45. She seemed incredibly put out that we were not ready for her to service the room. And then the next day, we had no housekeeping service at all.

The other problem is that the beds are INCREDIBLY uncomfortable. The mattresses are very flimsy and offer no support. We both woke up every morning with back aches, and my fiance is still sore. Seeing that this hotel is new, I would expect that they would have nicer beds like their competition.

Overall, it was an OK stay. Next year when traveling for Thanksgiving, I will look at other places.. mostly so that we can get a good night sleep while we are away.

  • Liked — Spacious new rooms
  • Disliked — Uncomfortable beds, slow internet, problems with housekeeping
  • Stayed November 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank hginphl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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375 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Colorado Springs, Colorado
Level Contributor
82 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 14 November 2008

We stayed at the Residence Inn for two weeks while changing jobs and selling our home. It was a fantastic place to stay -- even with two children under four and a dog!

The entire staff was very friendly and helpful and was already ready with suggestions on places to eat, offers of help to get tickets or transportation, etc. They made a very stressful time a lot less stressful.

The breakfast was always very good (although it didn't have a lot of variety) and there was plenty of it. The evening snack and the large plasma TV in the common area was also a big favorite in our family. If the hotel had a bar I'd never have to leave.

Overall the hotel was an oasis to our family and we recommend it.

  • Liked — The excellent breakfasts and snacks, the common area
  • Disliked — There wasn't a bar
  • Stayed October 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Rathskeller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Jersey
Level Contributor
102 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 24 October 2008

We booked the two room suite. The rooms were nice. The kitchen was in great condition. The toilets did not flush very well. The breakfast buffet was better than a continental breakfast but did not have the variety and quality I had found at the Homewood Suites chain I have stayed at in the past. The location was good for most of the activities we had planned but I am sure there are closer places to stay to see the area's attractions. The fireplace was a nice touch in the common area of the suite. Overall a good value and a nice clean place. One note, I was not given the extra towels and pillows that I had requested in my preferences that I set up before my trip.

  • Liked — Nice 2 bedroom suite with a fireplace.
  • Disliked — Breakfast bar
  • Stayed October 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank pattilca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Springfield, MA
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 August 2008

Nice, clean, spacious room. Staff was great. Very nice & housekeeping did a great job each day. Only one issue. If you have any type of sensitive skin, stay away from the soap provided! Very bad on the skin. Pool was nice, but a little small. Nice stay overall.

  • Liked — Large room
  • Disliked — Soap!
  • Stayed August 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank KahneFan9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Co. Wicklow
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 5 June 2008

We cannot praise highly enough the hotel or the staff of the Residence Inn, Franklin (especially JoAnn). We had a lovely stay, our room (2bed suite) on the top floor was super and spruced up every day. The staff are really lovely, helpful and considerate. There is an onsite laundry on the 2nd floor which has three washers and six dryers. Reception will exchange bills for coins so you can use them. This was really helpful for a Mother of Twins!!

There were only two minor issues and I kinda don't even like to say. The pool was out of order during our first couple of days but we were offered passes to the local Y (only a block or so away). However, even when the pool was available, it was quite cold. The rooms, although lovely, have everything at 'child' level so our twins spent the time opening cupboard doors, turning the TV on and off and playing hide and seek in the sliding wardrobes :-) (funny for the first day, tiring after a week!!)

Plus points: The hotel is very close to the local train station (a 5min walk, a 1 min drive) and the train takes approx 55mins right into South Station. There is a really good supermarket about a 5min drive away (Stop N Shop) which catered for all our needs. There is a great diner in Franklin itself called Rick's and the staff there were also wonderful (maybe Franklin just creates great people?) . Parking is ample, gardens are lovely, breakfast is free and there is a wide array to choose from. The hotel has free WiFi which is really helpful if like us, the weather was not as good as you hoped, and you were researching alternative things to do that day. There is also a 'free' PC in the lounge/breakfast area.

I would recommend this for most visitors especially those who want to be near, but not in, Boston centre.

  • Liked — Cleanliness, friendly staff and quiet location.
  • Disliked — :-( the pool was too cold for our 16month olds
  • Stayed May 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yenolomaraic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ct.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 April 2008

Stayed here for a weekend for a softball tournament. The hotel is in a convenient location near restaurants and strip malls. Very clean all around and very quiet. Quick check in. No complaints at all. Nice breakfast buffet and free too.

  • Liked — Cleanliness and roomy
  • Disliked — nothing
  • Stayed April 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank finfan13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Limerick
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 24 March 2008

Stayed here for shopping in the nearby Wrentem village. Excellent for comfort and was very clean. The breakfast was not great but can not fault the place on anything else. Exactly what we needed after skiing in Vermont.

  • Stayed January 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Limericktwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn Boston Franklin

Property: Residence Inn Boston Franklin
Address: 4 Forge Pkwy, Franklin, MA 02038-3157
Region: United States > Massachusetts > Franklin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Franklin
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Boston Franklin 3*
Number of rooms: 108
Official Description (provided by the hotel):
From weekend getaways to extended business trips, the Residence Inn Boston Franklin blends the comforts of home with the convenience of a quality hotel. Relax in a quaint New England town, located just a short drive from Boston and downtown Providence, where guests have quick access to sports stadiums, popular attractions and some of the largest corporate offices in the state. Ideal for longer stays, each of our 108 suites feature immaculately renovated kitchens as well as separate living and eating areas. Join friends in our lobby bar Bistro for a cold beverage and light sandwich. We know an exceptional hotel experience is all in the details. Tackle last-minute work projects with our complimentary wireless Internet or unwind while watching an array of premium television programs. Start your day off right with a satisfying breakfast buffet and then melt away tension in our invigorating whirlpool or play a game of tennis at our Sports Court. Feeling sluggish? Grab an energizing workout at the well-equipped fitness center. The Residence Inn Boston Franklin Hotel in Franklin, MA is an ideal starting point for exploring the best attractions in the region. Gillette Stadium at Patriot Place, Wrentham Village Premium Outlets and Boston Logan International Airport are all just minutes from the hotel. Convenience. Service. Style. You won't find another hotel in Franklin that can offer all this at such an affordable rate. ... more   less 
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Also Known As:
Residence Inn Boston Franklin Hotel Franklin
Residence Inn Franklin
Franklin Residence Inn

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