We were probably the only people in the hotel NOT there for a wedding. I'm sure it's a lovely place for those events. The public rooms and grounds are nice but the room was really mediocre. We paid for an Executive King and there was, in fact, a king bed but nothing "executive" about it. I've had larger bathrooms in steerage on cruise ships. My husband and I could barely use it at the same time. The bath tub was loose so it moved and creaked while you were in it and there was nothing to keep you from slipping. The hotel was also noisy in the night which I guess is to be expected with wedding folks but it added to the discomfort. Our main complaint is that the room is totally over-priced for the quality.
AND the staff - particularly the front desk had no customer service skills. We arrived early and Jan at the desk was at best unfriendly and at worst bordered on rude. She made no effort to accommodate us and sent us to the restaurant looking at the clock and rolling her eyes when we came back well after the promised time. No one at the facility was very friendly with the exception of the bartender who was nice.
If you aren't forced to stay there because of a conference or wedding, don't.
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- Also Known As:
- Colonial Hotel Gardner