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“First disappoing stay at a hampton inn”

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Hampton Inn & Suites Greenfield
Ranked #1 of 3 Hotels in Greenfield
Certificate of Excellence
Boston, Massachusetts
2 reviews
“First disappoing stay at a hampton inn”
Reviewed 14 July 2014

I usually stay in hampton inns for business trips as I honour their clean rooms, breakfast and friendlyness. That is also why I suggest it to my parents for their US visit. Contrary to my past experience this one was not pleasant.

Although staying four 4 nights we were placed in room 405. The room is next to one of the ventilation system for that floor. Something seems to be wrong with it as ground in the bath room and sometimes bedroom was vibrating and the noise was similar to a steam ship. We had trouble sleeping and a call to the front desk did not help at all. Luckely they could put us in another room for the other nights. Nevertheless, I am sure many people complaint before and that room should not be used at all.

Futhermore, the breackfast is not in the usual quality. The fruits look like they were felt down and are not realy nice prestented. Also restocking of cups and other stuff didn't work and used plates were standing around (maybe the should put some wast baskets in there like other hampton inns do).

Last but not least - the friendliness of the front desk staff could be improved.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Fabian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton_Inn_Gfima, General Manager at Hampton Inn & Suites Greenfield, responded to this review, 30 June 2015
Thank you for responding to the recent survey regarding your visit to Hampton Inn & Suites Greenfield, MA. I appreciate you taking the time to complete it. Once again, thank you for taking the time to respond to the survey. We look forward to serving you again in the near future
Carla Chaffee, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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431 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Portuguese first
  • Swedish first
  • Any
English first
Hendersonville, United States
1 review
Reviewed 10 July 2014

I stayed here before my trip north and before returning home Staff was very helpful and friendly. I was traveling solo and a Senior Citizen. Rooms clean, breakfast was good.When my husband and I are traveling we always stay at Hampton Inns.

  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton_Inn_Gfima, General Manager at Hampton Inn & Suites Greenfield, responded to this review, 30 June 2015
Thank you for responding to the recent survey regarding your visit to Hampton Inn & Suites Greenfield, MA. I appreciate you taking the time to complete it. I am pleased that you were extremely satisfied with our hotel and that our Team Members exceeded your expectations. We believe that our Team Members are one of the reasons that Hampton Inn & Suites has been so successful.
Once again, thank you for taking the time to respond to the survey. We look forward to serving you again in the near future
Carla Chaffee, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
McLean, United States
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 July 2014

Hampton Inn is our default hotel for one and two night stay on trips. This one was just what we have come to expect. Reliable quality. While the mattress was just fine, it is too bad we were not a day later since they were replacing them the day we left.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Richard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton_Inn_Gfima, General Manager at Hampton Inn & Suites Greenfield, responded to this review, 30 June 2015
Thank you for responding to the recent survey regarding your visit to Hampton Inn & Suites Greenfield, MA. I appreciate you taking the time to complete it. I am pleased that you were extremely satisfied with our hotel and that our Team Members exceeded your expectations. We believe that our Team Members are one of the reasons that Hampton Inn & Suites has been so successful.
Once again, thank you for taking the time to respond to the survey. We look forward to serving you again in the near future
Carla Chaffee, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Attleboro, Massachusetts
Level Contributor
50 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 July 2014

We stayed overnight because our grandson was graduating from the Hallmark Institute of Photography and it made a "short trip" more enjoyable. The hotel is right off the highway with easy access to shopping and restaurants.

We needed to check in earlier than the 4 pm time and they were more than willing to accommodate us. The room was clean and the bed comfy. Even the air conditioning was easy to control and made the room more comfortable (no loud, clunky on off sounds).

It was nice that we were able to eat breakfast in the hotel instead of having to go out and the coffee and tea and snacks that were put out during the day were great.

We would definitely stay at another Hampton Inn.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joanna l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton_Inn_Gfima, General Manager at Hampton Inn & Suites Greenfield, responded to this review, 30 June 2015
Thank you for responding to the recent survey regarding your visit to Hampton Inn & Suites Greenfield, MA. I appreciate you taking the time to complete it. I am pleased that you were extremely satisfied with our hotel and that our Team Members exceeded your expectations. We believe that our Team Members are one of the reasons that Hampton Inn & Suites has been so successful.
Once again, thank you for taking the time to respond to the survey. We look forward to serving you again in the near future
Carla Chaffee, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, United States
1 review
Reviewed 16 June 2014

The Hampton Inn in Greenfield, Mass. is a well run and convenient location for enjoying the considerable number of attractions in the town itself and the surrounding area. The Inn is clean and well maintained and ALL of the Staff are friendly,helpful and efficient.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Leslie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton_Inn_Gfima, General Manager at Hampton Inn & Suites Greenfield, responded to this review, 30 June 2015
Thank you for responding to the recent survey regarding your visit to Hampton Inn & Suites Greenfield, MA. I appreciate you taking the time to complete it. I am pleased that you were extremely satisfied with our hotel and that our Team Members exceeded your expectations. We believe that our Team Members are one of the reasons that Hampton Inn & Suites has been so successful.
Once again, thank you for taking the time to respond to the survey. We look forward to serving you again in the near future
Carla Chaffee, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ipswich, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 June 2014

Traveled to a graduation with 3 kids. Very good value and friendly staff. Kids loved the small pool. Great place to stay in central MA. Right off the highway and easy to access area restaurants. Complimentary breakfast was very good.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Bruce M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton_Inn_Gfima, General Manager at Hampton Inn & Suites Greenfield, responded to this review, 30 June 2015
Thank you for responding to the recent survey regarding your visit to Hampton Inn & Suites Greenfield, MA. I appreciate you taking the time to complete it. I am pleased that you were extremely satisfied with our hotel and that our Team Members exceeded your expectations. We believe that our Team Members are one of the reasons that Hampton Inn & Suites has been so successful.
Once again, thank you for taking the time to respond to the survey. We look forward to serving you again in the near future
Carla Chaffee, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, New Hampshire
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 June 2014

I stayed here for one night during a motorcycle trip, using HHonors points. I booked the stay on my phone on my phone only a few minutes prior to check in, and there were no issues. A kitchenette suite was the same number of points as a standard room, perhaps owing to the fact that it was a Sunday night, and the hotel was largely empty.

The suite was quite large. Kitchenette contained a fridge, sink, and microwave in the entryway area. Bathroom sink was in an alcove in the main room area. Room and hotel was clean and appeared reasonably up to date. Room was quiet, even though it faced the highway, with a small buffer of trees. Breakfast was the usual Hampton breakfast. Staff was helpful.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NHroadrider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton_Inn_Gfima, General Manager at Hampton Inn & Suites Greenfield, responded to this review, 30 June 2015
Thank you for responding to the recent survey regarding your visit to Hampton Inn & Suites Greenfield, MA. I appreciate you taking the time to complete it. I am pleased that you were extremely satisfied with our hotel and that our Team Members exceeded your expectations. We believe that our Team Members are one of the reasons that Hampton Inn & Suites has been so successful.
Once again, thank you for taking the time to respond to the survey. We look forward to serving you again in the near future
Carla Chaffee, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Greenfield

Property: Hampton Inn & Suites Greenfield
Address: 184 Shelburne Rd, Greenfield, MA 01301-9624
Phone Number:
Region: United States > Massachusetts > Greenfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Greenfield
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Greenfield 2.5*
Number of rooms: 68
Reservation Options:
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Also Known As:
Hampton Inn And Suites
Hampton Hotel Greenfield
Hampton Inn Greenfield
Greenfield Hampton Inn

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