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“Great Meeting Space”

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Holiday Inn Express Amherst-Hadley
Ranked #3 of 7 Hotels in Hadley
Certificate of Excellence
Level 1 Contributor
4 reviews
3 hotel reviews
“Great Meeting Space”
Reviewed 4 August 2013 via mobile

While you may look at this Holiday Inn and expect "Ok" service, you will be pleasantly disappointed. I recently held a meeting in their conference room and was extremely satisfied by the hotel staff and accommodations for the meeting space. It was setup perfectly to order and when last minute changes needed to be made, there was no complaint and the management staff always checked in to make sure we were OK. I had some of my people stay in the hotel and the rooms were clean and orderly. There is plenty to do in the area with most things only being about 10 minutes away from this hotel. Whether you are here on business or pleasure or just trying to move your kid into college, this is the first place to look before anyone else mind you I stay at many hotels including top tier Hilton and Marriott establishments. I will most definitely be looking into using this venue again. Thanks for the great experience!

Stayed August 2013, travelled on business
Helpful?
Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandrea W, Front Office Manager at Holiday Inn Express Amherst-Hadley, responded to this review, 24 August 2013
Dear Chris P,

Thank you for such a pleasant review and the staff was so thrilled to hear that they could accommodate you with your meeting space and hotel rooms. We do look forward to seeing you and your staff again when you come back into the area! Thank you again for choosing us as your destination hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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239 reviews from our community

Traveller rating
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    112
    36
    8
    8
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119
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Toronto
1 review
Reviewed 3 August 2013

We stayed here en route to the Cape and were overly impressed with the hotel. The lovely ladies who greeted us at the desk were very friendly and quick to check us in. The room was very clean and modern. The pool was nice and having breakfast included was welcomed.

Great location to check out the fabulous little city of Northampton! Would stay here again for sure.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank amyks00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandrea W, Front Office Manager at Holiday Inn Express Amherst-Hadley, responded to this review, 24 August 2013
Dear Amyks00,

Thank you for choosing our location as the hotel for your stop in the area. The staff was elated to hear that you enjoyed the property and we do hope to see you again!
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Bronx, New York
Level 4 Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 1 August 2013

We have stayed in many "Expresses", and this location was really great! The desk staff was so
friendly, really delightful, and helped us with any questions we had for the area. Not sure if this is new or newly updated, but the entire property is spotless, modern, and well appointed. Good location for seeing Amherst or Northampton sights. We will surely return.

Room Tip: We had the King Executive, which included a "wall" kitchen...very handy. In wall A/C, b...
See more room tips
  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mentorcari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandrea W, Front Office Manager at Holiday Inn Express Amherst-Hadley, responded to this review, 24 August 2013
Dear Mentorcari,

Thank you so much for your kind review from your recent stay at the Holiday Inn Express and Suites. We are so delighted to hear that the staff could help you with any questions you had while staying with us. We did actually just finish going through renovations in February and we are so pleased that you enjoyed our new decor. We do hope to see you again if you are visiting the Amherst-Hadley area!
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Utah
Level 5 Contributor
70 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 22 July 2013

We booked 2 rooms for 2 nights in early July 2013. The hotel is close to the university and the center of town, but is a bit difficult to get to because of the road configuration. The rooms were large, clean and the beds were comfortable. Breakfast was great. We stayed at 8 Holiday Inns during our stay along the East Coast and this was one of the best.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sanders2of2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandrea W, Front Office Manager at Holiday Inn Express Amherst-Hadley, responded to this review, 28 July 2013
Dear Sanders2of2,

We are so elated to hear that you enjoyed the hotel during your stay with us! We do hope to see you again if your traveling through the Amherst-Hadley area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 July 2013

When we checked in we were a bit disappointed. I had called before and was led to believe that they had 2-room suites. When we checked in (2 parents, 2 teens, & grandma) we found that it was a 1-bedroom w/ 2 queen sized beds + a fold-out couch. That was OK - but we had just moved from another hotel, thinking we were getting a 2-bedroom. So, we decided to get an extra room.

The kitchenette lacked plates, forks, knives, etc. The fridge was the same size as the fridge in the regular room. Cups in room were styrofoam.

Since this was our second "suite hotel" this visit, we now know that the styrofoam thing is common.

That said - the beds were comfortable, the rooms clean, the air-con not too noisy & the breakfast fine. It is very convenient to UMass, Smith, Amherst, & Hampshire.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank hk-reader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandrea W, Front Office Manager at Holiday Inn Express Amherst-Hadley, responded to this review, 28 July 2013
Dear HK-Reader,

Thank you for staying at the Holiday Inn Express and Suites while in the Amherst-Hadley area. We are so happy that you found the beds comfortable and the breakfast enjoyable. We are so sorry to hear of the miscommunication of the description of our two queen bedroom suite. One room does have two queen beds with a sliding door that goes into the seating area with the pullout and kitchenette.

Thank you so much for bringing it to our attention that you did not receive any utensils in your kitchenette area. I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated. Thank you again for staying with us and we do hope to see you again if you’re in the area.
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Bedford, New Hampshire
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 July 2013

I've stayed here a few times. It's nothing fancy but the rooms are clean and quiet and the beds are comfortable. Location is convenient to UMass, Amherst (5 minutes away) Continental breakfast in the morning is also convenient. Indoor pool is small and hot but there is a nice outdoor patio which we do use everytime we stay. Staff is very nice and helpful. I would return again.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JudyC820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandrea W, Front Office Manager at Holiday Inn Express Amherst-Hadley, responded to this review, 13 July 2013
Dear Judy C,

Thank you for choosing the Holiday Inn Express each time you are in the area. The staff was very pleased to hear that they are able to assist you each time you have stayed with us. The patio is a great place to relax and enjoy the sun! We do hope to see you again when you come into town.
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shrewsbury, ma
Level 3 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 June 2013

Stayed there for one night this past weekend and of my two nights on the road this was the better hotel. The staff was pleasant and check in was quick. The hotel was clean and bright in the common areas. The room was clean and spacious. Bathroom was larger than I expected and was well lit. We were on the 3rd floor and it was quiet except for the air conditioning. I'm just not used to the sound of it so since it wasn't that hot I shut it off and slept fine. I had low expectations for this hotel and was pleasantly surprised.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gretaloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandrea W, Front Office Manager at Holiday Inn Express Amherst-Hadley, responded to this review, 13 July 2013
Dear Gretaloo,

Thank you for staying with us at the Holiday Inn Express and Suites. I am so pleased to hear that you enjoyed your stay while in the area. We do hope to see you again when you visit the Amherst-Hadley area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Amherst-Hadley

Property: Holiday Inn Express Amherst-Hadley
Address: 400 Russell St, Hadley, MA 01035-9579
Phone Number:
Region: United States > Massachusetts > Hampshire County > Hadley
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Hadley
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Amherst-Hadley 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Amherst/Hadley, is located in the Pioneer Valley, conveniently situated near Amherst, Hampshire, Mount Holyoke, Smith College, and the University of Massachusetts. Our 100 rooms include a business class floor and 22 suites. Enjoy complimentary, deluxe 'Smart Start' breakfast, including hot items; wireless high-speed Internet; and use of our indoor pool and fitness room. Explore all our area has to offer and Stay Smart at the Holiday Inn Express Hotel & Suites. ... more   less 
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Also Known As:
Holiday Inn Express Amherst-Hadley Hotel Hadley
Holiday Inn Express Hadley
Holiday Inn Hadley
Hadley Holiday Inn

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